Cleanstore - www.cleanstore.co.uk

I ordered an AVA pressure washer on sale. Payment was taken. I then received an email saying that I failed a security check and will be getting a refund. The offer I bought was also taken down from the website and the bundle was relisted for full price. They basically put £300 of my money in limbo for a week and lied about it to save a few quid. Very shady business.

I ordered citrus juicer where i received the useless product. I put pomegranate in it where half of the quantity was still theere in fruit n very little quantity of juice i received. After usage the cone has got stuck no option to remove it. I received no mamual nothing in package.

I regret of buying this costly product from clean store.

Awful, fob any issues with products off on the manufacturer. Send out wrong items to that on the website, useless at arranging return collections. Glorified middleman selling for the manufacturer - very badly may I add. They need to learn a customers bought from them and blaming the manufacturer for the poor logistics and communications at the company isn’t acceptable.

I've used Cleanstore previously and never had any issues, but when an item needed to be returned it was a nightmare of trying to get hold of the team without them cutting me off, apparently a line issues which was really frustrating. I also had a member of staff put me on hold while he answered another call and then cut me off!

Working on a skeleton staff or not it's not acceptable customer service at all.

I thought i'd give them the benefit of the doubt and once my refund was received i reordered a new pressure washer, unfortunately after being told different re-stocking dates from the members of staff, a phone call to confirm it would be with me on a certain date when they didn't have the stock. At this point i'd had enough and cancelled my order and went elsewhere.

If it's in stock you may not have any problems getting the item but after my above experience i won't be returning.

This company needs reporting to fair trading standards, telephone number does not connect you . The police is now persing. I did not get and you cannot get any contact .Just do the correct thing and get time. I will now contact my bank.

8 WEEKS NO GOODS AND NO INFORMATION.

APPALLING.

DON’’T BUY FROM THIS TRADER!

Be wary of this seller. I bought a Nilfisk E-145 Home and Car care bundle on the website when it showed 10+stock available. This was on the 11th of April. Money was taken promptly, but no information on delivery. I contacted them through chat and after a lot of delayed responses, I was told that the product was on back-order. Classic misinformation tactic. Now, my card has been charged and most people will not go through the hassle of waiting on this to be reversed while they spend another few hundred on an alternate seller!! How does Cleanstore get away with these positive reviews? I see now that another person has left exactly this same feedback. No response from Cleanstore either, I see! This is the kind of company that would misinform its customers and respond only to good reviews. So, while I pay for my mistake in dealing with them - if you are researching this company to buy from them, I would suggest that you do not! Save your time.

Gave good advice & helped me decide which pressure washer to go for. Cheapest I could fine online as well. V happy with my new Nilfisk machine & if I need any of the accessories we discussed I’ll be back to buy from them

I bought a pressure washer from this company which was faulty after emails to and fro sending receipts photographs troubleshooting. They finally said they send someone to pick up the machine. Following day I receive an email stating they don’t pick up from Northern Ireland and advise me to drive 65 miles to have the machine repaired under warranty! If you sell and deliver to Northern Ireland Why not pick up there! My calls and emails are now being ignored horrible company!

I rue the day that I tried to save 50 odd quid on a pressure washer, unpacked and the machine had clearly been used which I think they knew about! after several traumas caused by no one communicating and after being picked up on the 3rd attempt they held my refund for 3 weeks! Ive been in bussiness all my life and how I wish I could run my bussines like this, cleanstore I would glady pay you for that info and a copy of you business model.

I can not reccomend this company, and will never use them again, just remeber in life you only get what you pay for and trying to save 50 quid has cost me a lot more, I would reccomend machine mart.