Espares www.espares.co.uk

DO NOT PURCHASE FROM ESPARE IF IN IRELAND..Ordered part for a clothes dryer. Part arrived damaged as no protective wrapping whatsoever on item.just put loose into a box.VAT paid on purchase.When arrived in Ireland I had to pay an extra 40 euro VAT as company did not declare VAT on purchase. I received refund on part but company refuses to refund VAT I had to pay in Ireland on an item that was received unusable.I have contacted espare numerous time and been told it will be paid in 3 to 5 working days multiple times.

Ordered a shelf for my fridge. Arrived damaged. Espares takes an age to respond to emails. I returned the replacement (even though it be requested I didn't want one). Refund agreed. Still waiting 10 days later.

I went through Bosch for the replacement drawer - £12 cheaper and quicker.. Avoid!!

E-spares is a disgusting company that doesn't seem to understand the meaning of The Consumer Rights Act 2015. I bought a simple little replacement warning light for a Brita Water filter and it gave out in about three months. I requested a replacement. Firstly they tried to put me off by requesting exact part numbers etc etc.

When I was able to do that, they finally replied saying that "their guarantee only is for 3 months". This is totally irrelevant. In fact it would take 3 months to realise the light was faulty and in any case I am covered by the Act.

Because it's only £7.70 it's of course not worth taking E-Spares to the County Court - and they know it.

I purchased a heating element for logik cooker August 2020 and unfortunately it failed Sunday 30 May 2021 so only had 9 months use, I emailed them that day to say that I thought that 9 months wasn't very long for the part to last,I received an email back on bank holiday Monday saying that if i gave them details of the make and model of the cooker they would replace the faulty part. It is now Wednesday 2nd June and I have received the new parand fitted it the same day and all working great. I must say I couldn't have wished for better customer care, all done and dusted in less than 4days with a bank holiday thrown in,thanks to all at spares I will definitely be using them again, very professional.

It was not their fault that manufacturer was out of stock and was not due to make soon but it was their fault that payment was taken before sending. Good job product was only a few Euros but it could have 100’s.

I ordered a new drawer for my freezer. Due to woefully inadequate package it arrived damaged, twice!

Then they refused to pay the return postage when I couldn't print out their label, even though I sent them the receipt.

Without my prior authority or any legitimate reason, eSpares deducted £55.96 from my HSBC Bank Account!

Dreadful communication. No email, just a chat line, which is not available most of the time.

Phoned in got a product code. Ordered. Took my money, knowing it was out of stock, then said there was a delay of a few weeks, end of July. Got in touch again end of July, told it would be mid September. Asked for a refund, still waiting. Will not shop here again. Diabolical service.

I ordered a freezer drawer in December. They told me after I ordered that this was a "special order item" and I had to wait 28 days.

In Jan, I asked for an update and they told me they still hadn't received it and would dispatch to me once they had it but couldn't give a date.

I asked again in Feb but received the same response. I asked again in March and they then told me it would arrive by 31/03. In April, I still didn't have it and asked again for an update. They told me it would arrive by 19/05.

19/05 came along and I still didn't have the drawer. I asked for a refund and they cancelled my order 27/05. I was told my refund would take five working days by cheque (I paid via PayPal so they're forcing me to accept a refund method via different means then how I paid).

20/06 I still have no drawer and no refund! I asked and they've told me the cheque was issued 11/06 (two weeks after my cancellation) to wait another week.

So to summarise, they've taken seven months to not deliever the item I ordered, then tried refunding me via different means then how I paid and haven't processed the refund in an acceptable timeframe. They advertised a product they couldn't source.

AVOID USING THIS SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ordered a part online it never went through rang company who advised payment never went through so ordered part over telephone. Checked account any payment did go through twice once from internet and once from telephone. Have been emailing them for nearly two weeks asking for my money back ive sent my bank statement to them and they keep saying they havent received it so keep refusing to refund it. Do not order anything from this company they are not a reputable company i will be taking this further