Glotech - www.glotech.co.uk

This company is a joke. Their business model is unethical.

They make a call out with a steep (£100+ vat) fee that supposedly covers every visit, but in truth they aren't prepared to make good on their promise. Due to be 9-5, but the engineer turned up a 6pm, stayed 5 minutes, made a 'diagnosis' and ran away.

I've told one thing by the engineer, but when I chase up the company regarding the parts that they need to order, they haven't done anything, claim the parts required are different and that the engineering made a different diagnosis to them, making it very expensive.

By their own admission, they have a large mark up (unclear how much, but as much as 100%, looking at the quote) on the repair parts required to make a profit. This is to allow them to push the repair price beyond somethaing that's economical, at which point they try to sell you a new replacement product at prices that are considerably higher than on the High Street.

If you been unable to get a local repair guy to fix your broken down appliance, don't use them.

I have used this company on 3 occasions now. Twice to fix microwaves (one of which was scrapped). My third and last time - to repair a dishwasher which has subsequently been scrapped as well.

I am very unhappy with the last outcome.

The attempted dishwasher repair ended up costing me not only £270-00 of unneccessary costs but also so much hassle and inconvenience and eventually a new dishwasher anyway.

Glotech originally quoted me a £90-00 labour charge plus parts (the original estimate of which was approximately £90-00). The parts (a filter and pump)were not available and subsequently had to be ordered.

On installation the engineer informed me that the original part was not the problem and that the units drainage was infact the issue. He showed me the part and it looked potentially problematic.

I was informed that these parts are probably in stock and should be available within days. Not so, my order of £180-00 was processed and I was told it would take a few days to receive the new parts. Not so, a week later I was informed that they were not in stock amd that there would be a two week wait.

A week later following that was told that they had mistakenly not placed my order and I would receive the goods in mid November. This all happened as promised and the engineer fitted the new part last week.

The machine was not tested ( apparently we had to wait 24 hours for the cabinet to dry). Finally the next day it was tested and it looked like the repair was successful. Next wash I got the same Error message and the another E15.

Glotech was immediately informed and I tried to reschedule a visit, I was then told that this was a different Error message and if I wanted another visit it would probably attract new charges. All this because we were trying to avoid scrapping an appliance. Yesterday we scrapped that dishwasher. What a waste of money. I will not bother to try to recoup these costs.

If you use this company do not expect to receive fast efficient service or the right advice - you will be disappointed.

Danger in the small print with Glotech. DANGER. DO NOT USE Glotech for older appliances. Heres why. I have an expensive and brilliant old Falcon cooker. I paid Glotech £100 + any parts to fix it. Glotech know exactly which parts to replace. Glotech said they cant get the parts. Old parts are available...just not through Glotech. Glotech policy is not to provide part numbers for appliance they cant fix. Grrrr. The question is, are the parts actually obsolete or simply that Glotech lost their Falcon authorised repair status? Makes me wonder. Should may you find another supplier? You dont need the trouble. Has Glotech lost their Falcon authorisation? Thats why they cant give out the part numbers? Do Glotech buy all their parts on the grey market? Who knows? I'll phone Falcon. In themeantime, for quality old appliences. do not use Glotech. Actually their reviews are dropping...Is Glotech in trouble? Does that mean all their warranties are useless. You can do better, Go elswhere.

Turned up, diagnosed issue, told me they would return to fix.

Called me two days later to say they could not fix and were keeping my money.

Left my appliance with exposed wires!

When I called to complain they terminated my call twice!

DO NOT USE!

They can't say they can't locate the booking like all the others their reference is 1183539

Very disappointing booked a repair gave appliance manufacturer and model number explained reason for a call. Engineer arrived looked at appliance and said any parts for this appliance stopped being sold 3 years ago so unable to mend the 6 year old dishwasher. I had considered buying a new appliance but after talking with this company I thought a repair might be easier, never once was I informed that parts were unavailable so the fee of £100 proved very expensive it would have been better spent putting towards my new dishwasher. An expensive lesson learned.

I would imagine a reputable company would have informed me of lack of parts before charging for a visit.

Two Months Spent £273 in total £126 callout plus parts and still have the same fault. Charged £147 for spare part but only cost £85 on manufacturers website. Emailed a letter of complaint 10th Feb and no reply

I booked for a repair for my tumble dryer. The engineer visited and didn't have the part. I paid him for the visit, which included his return visit for the repair. Head office then rang to say it was a two person job and I would have to pay for another engineer. Total cost would be more than a new machine. The refused to refund me for my initial payment. Terrible service. C

After reading several good reviews we thought Glotech repairs would be a good choice to look at an F25 fault on our Miele G7102 Dishwasher. It had given us excellent results on daily use over the last 30 months.

We gave all the appropriate fault code make/model/serial number data to the call centre when making the booking, so we expected a good outcome from the visit.

The Glotech technician attended on the day and at the time agreed, however he readily admitted that he had never seen a "Miele Dishwasher and really didn't have a clue".

He plugged in a wall mains socket tester, that confirmed out kitchen ring main was in good condition / safe.

He then laid the machine on the floor and removed the bottom panel. Unfortunately this put water into the circuit board area. Miele confirmed that NONE of their dishwashers should ever be laid horizontal for this very reason. Without doing a single electrical test he made a list of new parts that would be required and left. We then received an invoice for his "investigations" together with a long list of parts required. Luckily both my wife and I are electronics engineers and realised our mistake in asking Glotech Repairs to have a look. We then contacted Miele who quickly rectified the problem, after drying the PCB's. The machine has worked faultlessly since. We refused to pay for the Glotech technician, as he didn't know what he was doing, potentially damaged our machines delicate electronics and basically listed every moving part in his "diagnosis". We have explained our reasons for not paying in three phone calls and eight emails.

Today we have received threatening letter, with an inflated £25 charge for debt collecting and more charges to follow.

To avoid the incompetence of this technician, wasted time, delayed repair and potentially expensive litigation We suggest that you go elsewhere for your repair.

Date of experience: 27 July 2023

Fourth call out for repairs to a dishwasher that they have never successfully repaired.

Three times an engineer has failed to turn up on the day,each time costing me an expensive day's holiday.

No record of any job booked in today despite two separate Glotech agents telling me my appointment was today, one as recently as Tuesday.

When I ask to speak to a manager, I'm told that there isn't one available until Monday.

Between loss of earnings and the cost of the plan I could have bought two new dishwashers instead.

Glotech - please don't go there; it's not worth your mental health. I could have smashed the phone having to listen again to Glotech's utterly misleading self-promotional blah-blah when on hold, trying to get the washing machine they were paid to repair actually repaired. A month after that first call out - where the main concern of the engineer was who was paying - and six reschedulings later I finally got them to admit that they couldn't do the work. The part needed was never, and I assume now, never would be with the engineer on the day. I have been on hold, chasing for information, continually rescheduling visits for more hours than I want to count and dealing with my 90 year old mother's washing in launderettes, with neighbours etc. for weeks. I have now had to buy a new washing machine. The people who speak to you on the phone are uniformally nice, doing their limited best,but they are working for an appalling outfit.