Karcher Outlet - www.karcheroutlet.co.uk

Cancelled order still waiting Refund since 3 September.

Customer Care I don't think they have heard off.

Do not buy from this company.

I purchased a K5 premium plus power washer from karcher outlet.within 6 months it became faulty, i had it replaced by them.But the second machine also proved to be of poor quality.I phoned them up and they just said its out of its 12 months warranty, and that they would not entertain me returning it.The K5 premium plus machine is not a cheap option !but because the refurbishing was done by stevie wonder ,i can't expect any level of reliability.surely they need to refurb these machines in a more thorough ways paid £200 plus the cost of the 12 months warranty.Karcher used to be a well respected brand, this no longer applies .Especially if you purchase from karcher outlet, where they have no commitment to customer service.poor quality made machines.

Appalling workmanship, karcher k4 premium bought last year at eve of May and is leaking on its second use with no pressure. Rang them up to ask if they could help resolve the issue, they quoted 6 month warranty period had ended and they couldn't do anything. I have opened up the pressure washer myself and identified at least one ring seal missing and the high pressure outlet not sitting inside the hose reel part correctly, with the metal fork and lock washer not sitting correctly.

No way was this product tested correctly after being fixed as it has broken with less than 5 minutes use on total.

Awful service, awful workmanship, complete lack of honesty, don't recommend anyone buys from them ever again. 

If the company would like to discuss this with me, I phoned you today at 15:08.

Don't use this company. They only offer a 6 month warranty. My pressure washer broke well within a year and they refused to help in any way.

They're impossible to get on the phone, take days to reply to emails.

Bad products, terrible service. Not worth the savings

Having failed to deliver my purchase(twice)-I have found it impossible to speak with a sentient being at this company.

I cancelled my order.They have not acknowledged this fact.

The worst experience ever online-communications are zero or gobbledegook.

Plan to take them to Small Claims Court.

Ordered a vacuum cleaner, and waited a week. Still no vacuum, so emailed them asking where it was. No communication whatsoever and was delivered after two weeks. Parts missing and keeps cutting out. Worst experience of online shopping ever. Customer service is non- existent. Shambolic is an understatement!!

The refurbished item was not reinstated to an as new condition. It resembled more a second hand sale. How many years of use has this had before a small part was fixed and sold on??

I often buy refurbished, but in all other instances the product was in a pristine as new condition.

In addition the item was poorly packaged, arrived late and damaged.

Will be returning for a full refund and will not be buying refurbished from Karcher Outlet!

No communication no refund !!!! this is NOT Karcher Germany.

Terrible company , no customer aftersales whatsoever, believe the negatives on here guys they are all 100% correct in my experience .

I purchased a product from them and informed them on SAME day as receiving it it was faulty. HEARD NOTHING. I opened a paypal dispute and they have the audacity to request I arrange to send it back???? clearly they do not know the law i suggest this company brush up DSR and the sales and goods act. NO Karcher YOU have to arrange collection for a FULL refund its that simple.

AVOID AT ALL COST

I ordered a re-furnished window cleaner / vacuum. The item that came was scratched and tatty. It worked ok but then failed to recharge. I tried to contact the company on several occasions (almost impossible, all emails bounce back). Eventually, through their website I arranged for them to collect my item. I stayed in all day and they failed to pick up. I called 'interlink' who said JMS hadn't arranged a pick up with them. I tried to contact JMS who failed to respond. At my own cost (via Hermes)I sent the item back and asked them to refund me. They sent me a repalcement! It's incredibly hard to get in touch with them and despite my best efforts, they are still yet to respond to me. I will never purchase from this website again and wish I read the other reviews on this website before I had made my purchase. Very disappointing. I wish I had just bought a new product from a reliable site. Very expensive post and packaging.