PRC Direct www.prcdirect.co.uk

So pleased with their service that felt compelled to write a review. Sony Bravia ordered late 22nd December and delivered 9am Christmas Eve having been given a 4 hour delivery slot and then a phone call 30 minutes before delivery. Driver waited while I opened box to check for damage. Overall an excellent service from original phone call to delivery.

This tv was the one I wanted and could only find it at Prc. I ordered it on the Monday morning and it arrived the Tuesday morning. Not bad from Essex to Nottingham. I received a phone call an hour before they arrived and it arrived bang on time. I would definitely use these again.

If I could leave zero stars I certainly would.

I ordered a case for my Sony camera & realised after a week or so it hadnt

arrived.

So I rang them and got told "it was posted days ago you should have

received it by now.I was then told I would get a call back from some one at

PRC DIRECT to rectify and notify me of the delay.Shortly afterwards I was

contacted by one of their staff who told me they had NOT posted it and had

been trying to locate it in their warehouse with out success and offered me

a full refund.

My issue is this,why advertise stock which you havent actually got?

Seriously apalling customer service too,where do they employ these people

from???

I wont be using them again.They have certainly lost a valuable customer.

I also purchased some sony batteries for this camcorder too from them and

upon inserting them in my camcorder my camcorder started giving me error

messages stating that this battery cannot be used in this camcorder and

then gave me an error message,stating a code which i looked up in my user

manual and it states that "the battery pack is not an "infoLITHIUM"

battery pack NP-FH50. Use an "inforLITHIUM" battery pack NP-FH50".,the

batteries contained no warranty information, and the packaging was not up

to sonys usual standard..

They even offered to come to my house and pick up the batteries from me and

offer me a refund. Was it because I said I will

be contacting SONY about PRC DIRECT selling batteries with this error message, or was it because I said I will be

contacting my local trading standards about their practices ??? I will let

you decide,save to say They will be hearing from them both soon.

And last but not least......wait for it......they say bad things come in

3's and they certainly did in this case.......

They sold me a samsung 51 inch plasma tv which they stated as BRAND NEW and

would be delivered to me in 7 days.

On the delivery day I rang them to confirm delivery and I remember asking

the member of staff on the phone, is this item brand new,ex display or a

customer return?to which the member of staff at PRC direct said to me in no

uncertain terms NO SIR IT IS NOT EX DISPLAY OR REFURBISHED IT IS BRAND

NEW,WE WOULD NEVER SHIP OUT SOMETHING WHICH HAS BEEN USED BEFORE.

When the tv arrived and being technically minded that I am, I unboxed the

tv ,and went to check the menu where there is a small section which tells

you how many hours this particular tv has been used for and guess what

number of hours it showed that this tv had been used for before i got this

supposedly BRAND NEW TV?...................968!!!!!!!!?????? 968 hours?????

that if you calculate it means that this tv would have had to have been on

for 24 hours a day for at least 40 days NON STOP!!!!! truly shocking I

know,I phoned them up regarding this and they offered me a silly excuse the

first day that it was meant for some one else,the second time I rang it was

the excuse of oh it was a ex display model,and the third day they when I

spoke to them all they did was apologise and they did not resolve the issue as I would have liked,I mean come on,I made three purchases, all had problems,excuse after excuse I heard from them,its appalling the way they have

treated me.,I will contact Sony about the batteries AND my local trading

standards who Im sure will be interested to hear from me, as well as

watchdog.All in all can a person really trust such people who call them

selves a business? And on a last note out of the 6

or so staff members I spoke to at PRC DIRECT only ONE seemed to have some

manners ,besides that If I was in charge,Id fire the lot of them. I will be

now taking my business elsewhere and will warn all people I know,about this

company and how they operate.

UPDATE

The company gave me a partial refund for my troubles which I was happy

with,but I cant help but think this was not because of the service and the

quality of goods I didn't receive,but more so, so that I remove the reviews

of this company from various places on the internet,Which they constantly

E-mailed me to do.I guess the reviews did not paint a pretty picture of

this firm.

It would not surprise me to see the company complain to this site in a

attempt to have my review removed as they have done many times before as it

doesnt go in their favour,but if you want a glowing review then this should

be reflected in your approach to your customers.

No problems at all with this firm. Delivered on time. Good customer relations

Did initially order an extended warranty but decided to cancel; full refund given

Good price for a difficult to source Philips TV