Smart Gift Solutions www.smartgiftsolutions.co.uk

Do not order from here, I have a very bad experience with them. Advertised some products (with pictures and text) but sent completely different ones, lower quality included (I.e. ordered luxury bath robe which is pictured as a fluffy white spa-like robe and sent a cheap see-through waffle robe). Very unprofessional when trying to speak with them and find a solution. They ruined a birthday present by sending completely different items and then they are expecting us to pay to send the wrong and damaged goods back. Worst experience ever with a gift shop: wrong items, damaged goods, awful customer support experience for me, lost money and found myself in this awkward position for sending this mess as a gift.

Read all the reviews before ordering, so many bad experiences with them, wish I have made more research before trusting them.

The gifts are amazing and delivered the same which I saw in catalogs. My partner was happy. Also service is fast.

Sent a hamper to my son when he wasn't well, he couldn't answer the door but the delivery person didn't leave it with the neighbour. Smart Gift will not give a refund and are refusing to send it to our home address. They say they sent an update but they didn't. Avoid at all costs!

Admittedly, they have a good range of products on their website, which all looks professional. I chose a hamper and selected 48hr delivery. Paid my money and waited....... I got a delivery update and tracking details soon afterwards. Delivery day came and went; nothing arrived. Bearing in mind that this was a gift for a specific event, I was a bit annoyed.

After a lot of chasing on my part, and feeble excuses on their part (the person I communicated with should consider a career in writing fiction), my order arrived almost two weeks later. To be fair, it was a nice hamper and the recipient was pleased however, once they have your money, they are not interested. I had to do all the chasing, and met with indifference at every stage.

I really wish that I had checked their reviews before placing my order. They seem to be hit and miss, having some good reviews, and an equal amount of poor reviews, sighting late delivery, lost items, poor address labels, failing to provide refunds, rudeness from staff, etc.

Part of the problem in my case stemmed from poor labelling on the package. Jeez, buy yourselves a decent printer! Train staff in better customer service and learn from your mistakes. Online gift providers are ten-a-penny, and you really need to up your game if you genuinely want to improve your business. Otherwise, continue operating and eventually go under. Good riddance.

They certainly won't be getting any repeat business from me, and I would not recommend them to anyone.

Paid in full for a next day delivery gift. It was not delivered in time and hasn’t been delivered at all!! 6 days have passed and they have not called or resolved the matter and have not refunded me at all. They do not allow telephonic contact and hid behind a screen! I would stay well away from them.

Terrible!!! I paid extra to have a basic personalised wine sent to a friend for her birthday during lockdown. I spent approx $80 all up! It was supposed to say ‘happy birthday’ instead it said ‘thank you all so much for having me’ I have been back and forth with emails for over a month. Their delivery service is terrible, no cards left and when calling they have no idea where the parcel is. I then email smart gift solutions for them to just say it was returned. Why not notify me? THEN even though it was 100% their mistake they asked me to pay for redelivery!!! I even offered to pay for redelivery and now they’re ignoring my emails. DO NOT USE THIS COMPANY!!

It is a simply waste of time to use smartgiftsolutions! This site should not exist anymore!

I have placed a birthday gift order on the 9th with the wish to be delivered on the 15th. Well, the 15th passed and there was no gift delivered, no phone, nothing. When I contacted smartgiftsolutions I got a reply by writing that the order was damaged by the driver and it was decided to be returned to source (sic!).

I wonder if I would have not contected smartgiftsolutions, probably they would just forget about it. So be aware!

I recognize that this is my solely fault since I have not read the reviews about this place. After reading on four reviews sites, it appears that many customers complained about bad experience.

However, the order is not yet delivered, it is expected by the end of today.

Coming back: the order has still not been delivered as promised. Never use this place for anything!

I ordered a big parcel from Smart Gift. solutions for My Granddaughter who was in hospital, she eventually received her parcel 5 days late and this was after I phoned Parcelforce myself to sort out the delivery problems. I spent a whole morning calling both their phone lines which were constantly engaged. I emailed and left 3 voice messages asking them to call me as Parcelforce tracking was showing the parcel was unable to be delivered due to insufficient address. They never called me back! I phoned Parcelforce and they told me that no name or ward no had been put on the parcel, whilst they deny this they also never contacted me to sort this out. I had paid for next day delivery but this company will not even refund my delivery charge. I had put her name and ward no when I booked the parcel! So the error was theirs or Parcelforce not mine but despite 3 emails to them they will not refund my delivery charge. Had they called me on day one this could have been resolved. I eventually had to have to parcel rerouted to my Granddaughters home address as she had left hospital over the weekend. The ONLY reason this parcel ever got delivered was because I dealt directly with Parcelforce myself! The products seem good but I would never order from this company again because you can't talk to someone to resolve issues, very sad!

I have been asked to leave a review by Smart Gift Solutions I was a bit dubious making an order on this website but happy that I did. I wanted to order from a gifting company to send to my family in Hailsham UK. I ordered two hampers which arrived next day all with excellent feedback. So I ordered more biscuit hampers again arrived next day all perfect and looking christmassy with cellophane and ribbons.

I was reassured by being able to communicate effectively and track my order so I highly recommend this smart business.

Received a good experience from Smart Gift Solutions - ordered a fruit basket to a hospital which arrived promptly the next morning. I was advised to contact the hospital to chase it up but it had already reached my Nan! It cheered her up and was just want she needed so thank you very much, I'm more than pleased to write a review for you.