Aldi www.aldi.co.uk

ALDI prize themselves on Selling product Cheaper and better, a fast and ever growing company. But are they Misleading customers over price?

After a humiliating experience of finding I had been overcharged twice the price for a product in the New Leeds ALDI Regent street store and an assistant manager telling me and forcefully showing me buy forcing another box of products into the same wrongly priced shelf hole, “I’ve done consumer law too and it does not matter where we put it as long as the bar codes are correct!” 

ALDI customer service stated under some spurious 2015 law as long as their products hold the correct bar codes they somehow can be put anywhere even if the price showing is incorrect!

I contacted ALDI customer service back and again their ALDI UK Mr Giles Hurley Managing Director the later has failed entirely to respond to the aggressiveness of the ‘Assistant manager’ who totally humiliated me in-front of my colleague and about 15 other shoppers etc and why ADLI feel we the Consumers / Shoppers are Computers able to scan Bar codes!?

I explained to ALDI Customer service and ALDI UK Mr Giles Hurley Managing Director that Consumer protections regulations state Misleading selling practice are Not permitted. That Your incorrect prizing in this store is consistently wrong we have since found, and misleads customers to pay far more, From Cheese Cake to Mouthwash etc.

After being ignored further from both ALDI UK Mr Giles Hurley Managing Director and further from ALDI customer service I have reported this store to Trading standards over Consumer protections regulations state Misleading selling practice are not being upheld properly.

I have also reported this store over their   assistant manager who was very rude, bullying, condescending and intimidating indeed humiliating to me in front of approx 15 shoppers etc  including my Colleague who stands as a witness. 

 I am not happy with ALDI initial Customer service response and I sincerely feel that ALDI selling practices are misleading.

I asked appropriately if they were a member of a ADR scheme ? Plus Do ALDI have a complaints process? Both with the Misleading selling practices they chose to Ignore!

Indeed its the very first time any company CEO / Chief Executive and their PA etc have chosen to Ignore my Concerns which says a lot about this company how it values my Custom!

Aldi supermarket have reduced, i.e 'downsized' the size of (340 gram) jars of it's own brand 'Grandessa' (smooth) peanut butter. This was discovered after purchasing a jar of the product on 4 July 2017.

However it is still labelled as 340 gram, and still the same price 0.99 pence.

I wrote a letter to them about it and they replied by stating some gobbledygook about the jars conforming to an EU standard, relating to an average size of product over a range of the product.

And nothing about the actual issue of underweight jars of product being sold to the unsuspecting public.

That has the hallmarks of the modus operandi of a 'Rogue Trader'. Which is not regulated or policed properly as a consequence of the government's 'austerity measure' cuts in public spending; and local authority funding (consumer protection etc).

Just found an 8 inch hair in a yogurt. Not feeling so good now about the hygiene. Up to now we enjoyed a daily yogurt.

having purchased this item from the Swanley store, the meat contents for the two was 3oz, the gravy was 70% fat, if you continue selling these i hope you will suffer with the loss of customers, i will not be visiting your store in the near future!

i have shopped at aldi for many years now and you get to know and like products. all this time i have bought beautifully buttery margarine...over the last few months it has changed.it has a strange and very strong smell totally different from before.,so have started to buy marg from corner shop which is silly as i get all else at aldi. what have you done to this product as it really is horrible now...still waiting for air conditioning as it gets so hot in the shop in summer. .

well as i predicted the thought of shopping in aldi in this heatwave proved too much i have succommed to shopping online at tesco. such a better experience. aldi lost a 100 pounds off me this week. if the heat carries on i will use online again. tesco bread was far better but overall i missed the usual things i buy at aldi. and the shop cost me 20 pounds more but i didn t have to sweat in the shop and come home feeling awful. so take note aldi im sure there are many like me. nina m.

i have used aldi for years now and am very happy with quality and prices but please. have just been to my local store at sudbury suffolk and all the customers and staff were very uncomfortable with the stifling heat in there. a member of staff recorded a temperature of 80 degrees. surely this is not acceptable. with all the profits aldi makes it is time to make a little comfort for customers. have also noticed their bread moulds quickly in summer. if the hot weather goes on i may have to use waitrose for a cool shopping experience. please do something about it. nina m

I found the aletrnative options given by Aldi are far superior to the recognised english Brand names we have had not any bad items at all from aldi store in kidsgrove the till opratives are polite and are wizards in serving you(in and out like a rocket just how I like it ) and work really hard myself being a retired tradesman can not get enough of the outdoor clothing and tool options along with the execellent food bargains

Absolutely brilliant cost saveing to our shopping basket unbeleiveable

Sincerely

John Mullock

Stoke on Trent

The store at 4710 University Drive, Huntsville, AL has been open for a few months now, can't being to tell you how excited I was to finally get a store in Huntsville, rather than driving to Decatur, AL for shopping there. I am VERY disappointed in management at the University Drive store. I shop different days and times of the day, there is always a long line of customers trying to check out with only ONE Cashier on line. I was there yesterday 3/17/2012 around 2:00 PM, same thing. FINALLY the Assistant Manager (I was told) opened a register. I was told the Managers name is Kenny, if he was there, he didn't come out. The last two times I shopped there, either the egg rack or skim milk rack has been empty with a full rack behind, but no one to change them out. Customer just open the door to go in and get what they need. I have also encountered a problem with keeping produce properly stocked, customers having to remove empty boxes, scavenging around to find items needed. I was told by the cashier three people had quit recently and was having problems filling those positions.

Personally, I'm ready to quit shopping at this store until changes/improvements are made.

Thanks you,

Marie Handley

Me and My GF went to alda's because we needed to cut down or spending on shopping, and we thought that aldi's was a good shop to try.

What we was Excepting was Far and away from what we got the food is Excellent

and the products are just as good as the Orginals. We bought Cheese Curls and Prawn Cocktail Melts and they are so close to the Real Crisps eg Quavers and Skips it is Amazing if not better tbh.

But the Best thing we have found out so far is the Brooklea Thick & Creamy Yogurt, this stuff is Unbelievable how good they are and when they mean thick they mean thick! i held a tub upside down over my Gf's Daughters head and it didn`t even Budge Brilliant! on that side though we have only tried the Strawberry one, the Raspberry and Mango and Passion fruit we have to try in the Fridge.

There Veg is Very good and Biscuits, Bread, and Tiger Rolls are brilliant.

I would Recommend this Shop to anyone i meet. For a Full Trolley of food our food bill cost only £60,