TENSnet - www.tensnet.com

I ordered a rollator for my 91 year old mother with severe back pain. She had been getting by on a cane and older model walker. Ordering on line can be a crapshoot, but I took a chance and was not disappointed. Soon after I ordered, I received a call to advise that the color chosen was out of stock, and was offered other options and rapid delivery. I received the product in a few days, assembled and easy to use. A nice metallic blue, it has handles, a collapsible seat that opens as a storage area, easy to navigate as advertised over uneven terrain like a lawn or gravel driveway. The best Christmas gift was for me, as I took my Mom on a walk to a lovely campus , was to watch her enjoy walking again, and store greens she picked in the storage area, and to be able to sit on it when she tired. I highly recommend this company and product.

I have placed multiple orders with tensnet.com and was so impressed with the customer service I wanted to write a review. Shortly after my first order I decided I wanted to purchase an additional item and reached out to see if they could add the item to my first order so I didn't have to pay shipping a second time. The person I dealt with at TensNet was responsive, accommodating, professional and kind and I was so impressed with the exchange they will be my go to for all my health equipment needs. And their prices are better than Amazon!

I was expecting a 2 day shipping .Received the package nearly 3 weeks after my original order and had to ship it back at my own expense while i had told the seller to cancel my order since there was so much delay . I had canceled the order in the meantime but the package was delivered anyway , They did not sent a tracking number either .

The package arrived opened , no tape on it , box opened , delivered under the rain while the value is close to 400$ dollars . I had to pay 75$ dollars to send it back and now I cannot get reimbursed . I had to escalade with Paypal services to try to get my money back . ...they want to charge me for shipping ...and have not reimburse the unit ordered Sanders lumbar traction device .

I recently met the owner of TENSnet.com at the Florida Chiropractic Association convention in Orlando. Not a very nice man. He promised to contact me about a special order on some cervical pillows and to date there has been no follow through. I got the feeling while talking to him very briefly that he could not care less about customer support. A very negative individual who made a lot of derogatory remarks about Script/Hessco and Meyer Distributing which are actually good companies even though Script/Hessco overcharges for shipping and does not tell you about it ahead of time. Of all of the reviews written about this company there was only one good one and I am sure that was because the owner wrote it himself. Do yourself a favor and stay away from TENSnet.com

I work at a physical therapy office and do a lot of ordering for the company. Tensnet.com has screwed up majorly on 2 back to back orders and will never have me order from them again! First the item I ordered was on back order and they never notified me of that until I called them 2 weeks AFTER I placed the order since I hadn't received the item! That should have been something listed on their website upon ordering!I shouldn't have had to call to figure out why my item hadn't been shipped yet! I gave them the benefit of the doubt and tried them with another order since they had the best price on the item I needed. The item cost $363 and when I placed the order, I was charged $50 in shipping. It is a large item, so I didn't think anything of it. Again, about a week later, I get an email from them saying that I have to pay and additional $150 in shipping since it is a large item. The item only cost $363 to begin with and they wanted to charge me over half the price in shipping! That is BEYOND ridiculous! My correspondence with them on the situation was just as bad. I was working with a man, who basically told me I was an idiot for not wanting to spend the extra money on shipping. He wouldn't even think about trying to find another option and think that that shipping cost was OUTRAGEOUS! He was very unprofessional in dealing with this!! After further research, I found a different company who had the item I needed for the same price, and only charged me $42 in shipping! It is possible, but he was unwilling to even try. He was very rude and I will NEVER be using them again for any item I need for my clinic! The best thing you can do, is use another site to order what you need. They may have a better price, but it's not worth it with how rude and unprofessional they are! Stay as far away as you can!!!

Amazed at the selection and could not find prices cheaper anywhere else after comparison shopping (including EBay, Amazon, etc). They have everything from cushions, pillows. braces, TENS units, wheelchairs, hot and cold packs...you name it. I chatted with their online help service and they were great and very knowledgable and helpful. I was also able to call them and speak with a very helpful person without any wait at all...and they took my order over the phone since I do not like shopping online. Great experience and will be using them again.