Designer Sofas 4U - www.designersofas4u.co.uk

We have just received our chesterfield sofas and they look amazing. They are very comfortable and excellent quality. The staff are all very helpful and polite.

They have an excellent range of furniture online. Prices seem competitive and I tried my luck and got an extra 5% discount too.

All in all from placing the order to receiving our delivery took 6 weeks.

Thank you!

I ordered what I thought was a vibrant purple sofa bed which turned up two months later. The moment I saw the colour I knew I had been given the wrong sofa: the difference was like night and day. I immediately called the after sales team and sent photos of the sofa I ordered verses the one I received. The advisor told me it was a ‘slight variation due to lighting. I told her a blind man could clearly see the difference and it wasn’t slight at all. She told me they could swop it for another colour to which I replied I wanted my money back. She said then I could have my money back but they would take a 30% cancellation fee of nearly £300 because it was made to measure. I replied in no uncertain terms was I going to give them £300 for a sofa that I bought in good faith and it turned up not the sofa I had ordered. I told her under The Consumer Act I should get a full refund due to the misinterpretation of the appearance and finish and I would take it further to the financial ombudsman to make sure I received a full refund. She told me to wait on the line and she would consult her manager again. She came back and said that they will refund me in full BUT I would have to pay for them to collect the sofa which was another £50+. I was livid but agreed because I wanted the whole thing to be over as quickly as possible. They collected the sofa on the 9th Feb. I was told my refund wouldn’t be in my account for between 7 - 10 days afterwards: I called them everyday asking about my refund. I spoke to after sales and their accounts department. Someone from Accounts reassured me that they had paid the refund on the 17th Feb. I called everyday from Monday 22nd Feb as no money had entered my bank account. I called several times and on Wednesday the 24th I was so angry I called accounts again and spoke to a female advisor whom I have spoken to several times by then who agreed and said she was embarrassed by the conduct of the company in their handling of my case. I told her I was going to phone every hour on the hour until my money was put in my account and I was ready to do that. An hour later I received an email saying they had just put my refund into my account. I received it this morning 18 days after they collected my sofa and much more than the 7-10 days quoted for my refund. I honestly feel if I didn’t continually chased them up I still wouldn’t have received my refund. They said it was paid on the 17th but clearly it wasn’t. I’m so upset by my whole experience with this company I would NEVER recommend them if my life depended on it. If you want an unprofessional irresponsible lack lustre service and product go to these guys. Terrible horrible service.

Sofas look great, although on closer inspection one of the backs was 'baggy' and could have been tighter and one sofa was missing two of the feet. Had the sofas delivered abroad at a cost of £545. They had been packaged on one pallet one on top of the other. Unfortunately the way they were packaged meant the other feet caused damaged and cracked/scuffed leather to the sofa on the bottom.

I've emailed and rang customer service who said 'with heat and use these marks should become less obvious'. I paid for new sofas not sofas with damage which 'should' become less obvious. I have requested a discount but haven't heard anything back. After 7 days I wrote to both the MD and CEO - that was 2 months ago and I'm still waiting for an answer or even an acknowledgement! A shame as I really like the sofas. Very unprofessional after-sales service, in fact down right rude to just ignore your customers.

Poor company , poor service , poor quality

Good quality,as described...contacted me several times about delivery..very pleased

Poor customer service

Multiple obvious damaged goods delivered

Refund promised still not received due to underhand finance staff

I have bought a sofa and dining table for my new house on Designer Sofas 4U. I must say that overall this is one of the best online shopping website I have ever visited. It is so easy to navigate and search around. After I finally decided which sofa and dining table I wanted to buy (there are great offers of various stylish furniture), the buying process was extremely easy. I got my sofas on time and as described. I'm extremely satisfied from the overall service I got here and I can only recommend it to other customers.

Shopping with Designer Sofas 4U was a great experience for me. I needed to furnish my new flat, and I was able to pick some fantastic pieces and even customize a Chesterfield sofa to my specifications.

I picked this company because they have a great selection. I saw a number of things--from bedroom furniture to living room furniture--that I loved. The prices were reasonable, and when I called to inquire about availability, the customer service I received was great. They were able to answer my questions and provided me with clear information about when my furniture would arrive. They also discussed customisation with me, and I was able to pick the fabric color I wanted for my Chesterfield sofa.

My ordering process went smoothly and everything was delivered when initially scheduled. My bedroom furniture is beautiful and well built, and my chesterfield sofa and chair are incredibly comfortable, stylish, and well-sized.

I'm placing another order soon for some dining and occasional furniture, and I know I can expect good service and quality furniture.

ordered sofa online from this company. received multiple emails because they kept on changing the delivery date. and every time the excuse given is the delivery schedule is not around my area at that time. never once mentioned that the sofa is actually not ready yet. so because i want it immediate, arrange for own pick-up and they waived the delivery cost. the day before pick-up, called the company to ensure that we're coming in tomorrow, confirming address and opening times, again never mentioned anything that the sofa is not ready. the day on the pick-up, rented van and everything because coming from birmingham so start early in the morning, and suddenly received email at 11am saying the sofa is not ready and can only be pick up two days later or they'll deliver instead. saying that the guy who working on it is on emergency leave, as if that is my problem as a customer. refused to give compensation for the rented van...so i cancelled the order and asked for full refund...never once regret not getting the sofa because this is an improper conduct...should never had happened, should notify me earlier instead of this empty promises....

Well. Decided to visit the factory 3 miles away to discuss in person the delivery of suite and rocking chair. No boss available. No office staff from upstairs prepared to talk to me direct, but hey the warehouse boy spoke to me and explained that deliveries had been delayed because of snow in January. That's the only explanation offered and I accepted that.

But when can I have my suite delivered? He ran upstairs and came back a minute later and said it wont be next week but maybe the week after that. I replied that is not good enough I want a specific date! Upstairs he went and came back with the delivery book and said the first available delivery date is Fri 20th February. I wasn't happy but what else can you do?

He went back upstairs with the book and returned saying that they were offering to knock off the delivery charge as a gesture of good will. I accepted and asked if I could view my suite. He said it was complete, in storage in the warehouse but not available to view.

I left and went back home disappointed. On the 19th February a member of staff phoned and confirmed delivery for the next day 20th Feb between 4 and 7pm. Whoopee! The delivery arrived at 5pm. They brought in an armchair and sofa then told me the other armchair had not been manufactured yet to which I replied RUBBISH. They then brought in the rocking chair and asked for full payment. I refused. This sorry saga continues. The quality of what I did receive is rubbish by the way! ####4u should be the brand name of designer sofas4u.