Maison Du Monde - uk.maisonsdumonde.com

I hope any potential customer can be saved the nightmare of dealing with this company. It’s truly a shame as the products are decent, as others have mentioned. However, the customer service team does nothing at all to help, you’ll be left with no refund no contact whatsoever. I have 4 items that looks like I will never be refunded for, all of which are the errors of MDM. However I will be taking a different approach to spread awareness, to allow me to feel I’m getting something back by helping others. I’ve recorded all conversations which I will be posting on my YouTube channel. It will clearly show anyone who is thinking to spend money not to.

Worst company I have ever dealt with. It’s taken me 10 months to get a partial refund. They ignore all emails, even when escalated to the CEO, they ignore requests for a call back, and when you do get hold of them, don’t call back when they commit to. Only way to try and contact them is via phone to France and that costs a fortune. Their IVR is misleading and sends you to the wrong team, when provided of a new number to call, it turns out to be the same number you’ve just dialled. Their conduct, professionalism and courtesy is nothing short of embarrassing with complete disregard for their customers.

Never see this in my life.

The wrong items where delivered.

I tried hard through their website, by email, by phone, to get them to react...nothing, utter silence.

I am left with products I never wanted and paid for!!

Meanwhile, I didn't get the ones I wanted...

Unacceptable.

Still waiting on my furniture 1 month later. Someone forged my signature claiming it was delivered!

We bought a £750 sofa bed from Maisons Du Monde just over two years ago. Within months of light use the sofa bed base had collapsed, in just over two years the whole sofa collapsed. As the sofa was just out of warranty when it finally completely broke, the company did not offer any assistance. The quality of furniture is inexcusably poor and the customer service is non-existent, I was told to go ahead and write negative reviews, they weren’t willing to offer any assistance. I’m writing this review so that hopefully others will avoid buying a sofa that lasts a pitiful two year period before heading off to landfill.

Terrible service, don't order with them! My order arrived 3 weeks late with no communications at all - I rang to complain and noone ever followed up. I then got a call from a random courier and waited in for a day for delivery and then they eventually turned up 4 days later. I had to keep ringing them to find out information...if you are aware of a problem with your delivery company, an email to your customers should be the bare minimum. And then you have to fight for any compensation - crazy customer service.

Do not buy anything from this rubbish company: Placing an order was a horrible experience, chasing up non arrival of the order was a horrible experience.

They think they sell 'bespoke' products because they're overpriced but in reality its a bunch of clueless idiots reading off a script.

If you're buying for Christmas or for a baby then forget it because these clowns will ruin it.

Appalling customer service. Spent over 40 minutes trying to get through on the phone and just kept being disconnected. They charge completely different prices on the French website than the UK and were unable to explain why on the fabulous little pop up box on the French site who merely repeated "call customer service".

Bunch of numpties.

We bought the Camberra Parasol two years ago and the paper thin parasol cover disintegrated. Guess what? The do not sell replacements. The frame is in great condition but it will be heading to the trash €399 for two years use. You cannot even email them. We bought a suite from them too and it is disintegrating within 2 years. Their stuff looks great in the shop but it is cheaply made . Beware!

We ordered a large table three weeks ago but when it came to delivery the firm they use in the UK Guisnel was the worst I have every had. The men didn't come at the time indicated (which meant we ran back) and wanted me (alone) to take it out of the truck where they parked across a busy road (no crossing). I can only think they get paid whether or not the client takes possession as then when they came to look at the building they refused to bring the table up. They were also unpleasant well beyond UK norms and I would personally feel intimidated to have these men in my flat on my own. We have had the entire flat furnished with no one refusing to deliver or any unpleasant experiences. Maisonsdumonde was unable to offer an alternative supplier or any guarantee that the delivery company would bring it upstairs the next time so I had an alternative of waiting another day quite possibly for no reason or cancelling. Now we have to wait another month to get a table from another supplier.