Wayfair www.wayfair.co.uk

I bought a steel-framed bed. When I tightened the screws on the legs they caved in. I couldn't find a way to complain or get a refund, so now I'm left with a pile of scrap metal

This company advertise products that when you pay for them they can not deliver and they then refuse to provide a refund. The same items are then still advertised for sale on their App and website with a 2 day delivery period. Their customer service is pointless and they just make it up as they go along and give different excuses. Please avoid at all costs and buy elsewhere they are not to be trusted to deliver products as paid for

Ordered 7 Jan with delivery on 9th Jan. No delivery. On 10th Jan received an email stating sorry it's delayed until the 16th, no delivery. On 17th Jan received email saying sorry it's delayed until 31st Jan. On 30th Jan chatted online and was told sending item out that night. No delivery finally on 3rd Feb told sorry it's delayed until 4th March. At this point we cancelled.

I placed an order specifically because the delivery time was good. It didn’t arrive. I wasn’t kept up to date with delays. I cancelled the order eventually. Today I received an email from them (over a week after I cancelled the order) saying that they cannot cancel my order as the item is either being custom made (it’s a plastic storage container by the way) or some other pathetic excuse. They lie. If you leave a review as I did on another well known review site they answer the review and lie saying “from looking at your account we can now see that this issue has been resolved”. It’s an out and out lie. These people should not be allowed to trade. Their reviews are all awful. I’m angry with myself for ordering without checking reviews first.

Buyers beware this company is unethical and rips you off, I did not recived my delivery twice and waited in the email said they had attempted delivery but never had. I tried to cancel and they kept saying they couldn't because it was at the delivery depot and then they wanted to charge me £20 to return something I had never recieved. Aboslutly disgusting stick to Amazon this company can not be trusted.

If I could score a 0, I would have. I attempted to carryout a purchase and the transaction was cancelled and my account banned/blocked. All attempts to find out why was met with a brick wall: i was banned for deceit reasons. What reasons? Incredibly stunned, left offended and find this discriminatory but oh well! the terms and conditions mean they dont have to explain.

Naturally, I have taken my business elsewhere and will forever speak negatively about the company

What is going on with Wayfair and clearpay?

Clearpay take your money and then your order does not go through with Wayfair???????

This is the third time its happened and thats it for me.

Never a problem with Dunelm B&Q or any where else i have used clear pay.

You then ring wayfair only to be told take it up with clearpay and a load of longwinded excuses and explanations that staff have been indoctrinated to say to customers in a sort of condescending way. They never take accountability. Its obviously there systems problem.

So sick of it. Having to phone a hundred times before eventually getting refunded ????

Made an order, wardrobe, order was delivered fast enough but one of unit's package was ripped off and screws were laying everywhere in the back of delivery lorry and goods looked like it was returned a few times already, simply loaded by spades. Then I rejected even to unload items from a lorry. So what I have, I have refund excluding transport and return transportation fee. Nice I paid for delivery to me and from me damaged items. Made a claim but only stony silence from them. Unhappy, crying and trying to forget.

The product delivered was not the one on their website. Customer Service said it was the same product, just a different name! I could have ordered the different named product from a number of other retailers at £20 less.

This is misleading and returning an incorrectly advertised product should not incur a returns delivery charge.

Unlikely to order from Wayfair again.

(Incorrectly advertised) product arrived on time and was well packaged

I ordered bedding and opted for clearpay. Got to payment then would't go to delivery page. First payment pending and no order complete. Customer service useless. I will never order from these again. Customer service said they are aware of problem but still letting it happen! Absolutely disgusting.