Astley Clarke www.astleyclarke.com

The pendant for the necklace i ordered was far smaller in reality than presented in the images.

I would let that slide, however I ordered gift wrapping for it on the side and was dumbfound to see the gift wrap IN the box, next to the product I ordered.

I contacted customer support who told me that if you want to the gift wrap actually wrapped you need to tick some other box somewhere in the checkout, which I obviously didn't see. She then proceeded to nonchalantly tell me that if I want it wrapped I can just send it back to them via post (and on my money) or I can use some of my own time to go to one of their shops and have it done.

The really funny part? Her justification for having the gift wrap sent separately was for people to "see how it looks before it is wrapped", but then she sent me a link telling me people can see how the wrap looks on their website.

No. There's a million jewellery shops, all selling the same overpriced trinkets. Just go to another one.

Ordered a $500 necklace, it arrived damaged and poor quality. Astley Clarke will not take responsibility(insure) for returning an item.

My jewellery was beautifully packaged, and my queries expertly dealt with by a fantastic customer services representative. Astley Clarke provide an excellent service and stunning jewellery. The website is very appealing, and the ordering process smooth and user-friendly. I'd recommend that other online retailers look to Astley Clarke for a great example of attention to detail and customer care.

I absolutely love this website, I would definitely recommend to anyone looking for designer jewellery. I bought some Miguel earrings, and plan to buy Christmas presents with Astley Clarke. Thank you to the customer service ladies, your service is second to none.

Someone bought me the silver Acorn necklace by Phillipa Holland as a gift. Whilst the necklace is nice, I looked up the price on the website and was horrified to find it was £400 !!. I am used to buying jewellery in reasonably pricey shops, but I thought £400 for this pendant was absolutely ludicrous. I have a jeweller as a friend and she looked at it and confirmed it must have had a net cost of about £15.00 at most, and at half the price would have been fairly expensive. I appreciate everyone has to make a living but I feel sad that a friend bought me this gift and was ( in my opinion ) ripped off completely. I do think Astley Clarke often "over-inflate" the prices and the quality of the jewellery on their site. Its a shame more people don't realise how overpriced some of their items are because if they did I don't think Astley Clarke would get away with the prices they charge !!

Astley Clarke has a brilliant online jewellery site, with a huge amont of choice and a good range of prices. Some really unusual styles of jewellery from unusual designers, some of whom I have heard of before and others who are completely new.

I ordered some Arunashi chandelier earrings with diamond briolette drops. They arrived the very next day in what can only be described as the prettiest wrapping paper I've ever seen! The customer service was also amazing, with a courtesy call to check that the earrings had arrived and that I was happy with my order.

I only wish I could shop here more often!