Bonds the Jewellers www.bondsthejewellers.co.uk

Have ordered with Bonds twice now; on the first occasion the item I ordered was not in stock. I received no notification of this until a week later when I queried the order and was informed of the delay (it was on back order with the manufacturer). Whilst the item did then (later) arrive when promised it was already late for the occasion. This and an inflated postage charge left a sour taste.

A second order arrived on time; again I was happy with the product but the delivery charge was 3 times the cost of delivering it. The response from their customer service email was simply 'this is a standard charge'.

Have since looked further and found that Bonds are no cheaper than their competitors yet charge significantly more to deliver. I shan't purchase from them again and will not reccomend them. A mistake is forgivable but poor customer service and no interest in being fair is not.

I bought a Casio watch from Bonds The Jewellers online and it was a very good price. It was a special offer, reducing it by £45. Also, the customer service staff were very kind. The site itself is well laid out and easy to use.

For some reason the website did not accept Visa Electron, but that could have been a stupid mistake on my behalf.

That has pretty well covered my shopping experience with Bonds. I would like to say another thank you to them for being so kind and reliable.

This is the way webshopping should be! A model example of how to sell to the public. Thanks a lot Mr Bond!

The website for bonds the jewellers is very easy to use and I soon found a selection of high quality items that I liked. I needed a high quality sterling silver photo frame in a hurry. These can be very hard to find, particularly in large sizes. I rang the company and spoke to a very friendly and helpful voice who made it possible for me to receive the frame in time by sending it next day delivery - something they do not usually do. You simply cannot ask for better service than that. Plus, when the frame arrived it was beautifully gift boxed, excellent quality and better value for money than any other I have seen before or since.