Clogau Gold www.clogau.co.uk

Over 4 weeks since ordering two expensive items via Clogau online, the items have still not arrived.

The courier that Clogau is using appears to have either lost the items and Clogau is unwilling to process a refund - so it appears that they have happily taken payment for goods that are not going to be received.

Buyer beware.

Said nobody ever..... Used the online contact us, regarding a charge on my credit card and over one month later.....zero response. Emails.....no response. What's the point in having these options on your site. Products are okay but definitely not the finest on the market but the price dictates the quality level for sure. If you regard customer services above anything then unfortunately you will be met with severe disappointment here.

Gold bracelet snapped 4 times, customer service have been awful and it’s very embarrassing after giving the bracelet as a gift. I’ve now had to go to the credit card company for my refund as Clogau won’t provide it.

I wish I had read the reviews before buying of this Company. As far as I am concerned they cannot be trusted at all they are incompetent and untrustworthy, I have been let down by them in a big way they appear not to know what they are doing and do not stick by their word and their own conditions.

AVOID LIKE THE PLAGUE

I bought the ring we wanted, after my partner getting measured in store by a member of staff the ring came back and it was too big, they then resized it and it after measuring a second time it is still slightly too big. When shopping online there was a 15% discount promotion offer at the time, on checking out there was no area to apply this discount, I continued as I thought there must be a place later on in the checkout process. There was not, instead they gave a free gift which is made of leather which you had to select to compete the process, I contacted them and made them aware of this as both me and my partner are vegan and I found it ridiculous. They have made no efforts to rectify this issue. Very disappointed as we wanted to support a Welsh company and local ethically mined materials. Gutted

Very poor experience, email queries ignored. Very disappointed.

The jewellery is gorgeous, ...if you can get it!!!!

(I have several items)

I am having to get police, ombudsman and credit card company involved as they have taken my money and broken the law. i’ve sent 15 emails since i was legally due my refund. they’ve been replying for weeks saying their accounts department is ‘looking into it’ but no refund ever comes. ****read reviews on other sites - they pull this stunt all the time*** they are breaking the law by not providing refund within the legal timeframe. i am still sitting here today without my refund. please don’t buy from these people

5 years ago I ordered a few pieces from clogau, which I returned them all as none suited me or were too large. They were returned the same day they arrived and were delivered back to them the next day and I was refunded.I recently placed an order on their outlet site for £968. They took my money out of my bank then nothing. After 5 days I emailed them, then called them to be told there is an error and they would get back to me. They didn’t. I then sent another email, no reply from them. I then called them again, to be told they would get back to me.They then sent me an email saying that as I have returned items to them in the past, I am classed as a suspicious person and it is fraud like behaviour! Yet they are the ones that have taken £968 out of my bank and are happy to keep it. I still haven’t got my money back from them.Update. I’ve now had to open up a PayPal claim to get my money back from this company, disgraceful.

Very poorly made jewellery, if you are thinking of buying a lifetime piece of jewellery for someone, I would recommend looking else where to avoid upset in the future. My sister had her engagement ring for Beaverbrooks, the quality is great, the ring still looks like new nearly two years on and the customer service is second to none. I’ve had my engagement ring for a little over two years and despite not wearing it for bed, in the shower, gym, swimming pools or to do any other household tasks two of the arms holding the diamond in place have SNAPPED!! Apparently this is my doing through wear and tear! Absolutely impossible!! The diamond is now lost and was the only part of the original ring I had (due to resizing). As soon as I noticed I went straight home from work to look for it, looked in my car and the car park! I only had it on to come to work and I work in an office! Please tell me what wear and tear allows a ring to last a little over two years? I’m devastated! My husband saved a long time to buy the ring and now I’ve been told, just before Christmas as well, I need to pay hundreds of pounds for a replacement! I’ve shown images of the ring to several people and they were disgusted and thankfully have realised never to buy from Clogau as the quality is so poor! People I have shown the ring to, have had their engagement rings 20/30 years and they are still in one piece. Please, if you’re buying a piece of jewellery with a priceless meaning for a loved one, do not buy it from Clogau or you will end up like me, loosing a piece of an item which carries so much invaluable meaning, which I can assure you, a member of the customer service team will have no appreciation or sympathy for! I would never normally log a complaint online, however, I really don’t want people to have the same experience!

I purchased the Kensington necklace for my daughters 40th birthday, however she has only worn it a few times as the extension chain is too long and keeps knotting and twisting around the main chain and clasp, it’s taken her ages trying to untangle so she remove it.

Like a previous reviewer my father was Welsh so I too have a tie to this “welsh jewellery”. I contacted Clogau and explained and they said to send back and that they would investigate. I have asked them to remove the long extension chain free of charge but they ignored that and just said to send back. This will cost me £6 just to return as the value is £200 and needs to be insured, on top of that I’m sure they will charge me for the removal of the chain and the I expect I will need to pay again for them to return it to me.

As the chain is a simple silver one I have ordered a new silver chain from eBay £4.75........much cheaper and quicker in the long run. Looking at other reviews I will not be purchasing from Clogau again and would definitely not recommend.

Also it is interesting as to why all there reviews on their website are 5stars?