Jura Watches www.JuraWatches.co.uk

Reporting to Trading Standards

Longines watch not fit for purpose.

Longines watch has failed three times within a year, Jura are unwilling to offer a refund.

Refund offered 17 May 2024

Refund accepted 17 May 2024

Refund retracted 20 May 2024

Quick to retract a refund, but not quick to reply to emails or answer questions. I have asked for the company address twice, with no answer.

Jura have had the watch for over a month and no resolution found.

This company will be reported to Trading Standards and taken to court.

I ordered a watch online as a gift for my wife's 40th Birthday but after 3 days I became concerned that I hadn't had any delivery notifications. After making contact it turned out the watch wasn't in stock and were unlikely to be able to source another. A situation they were fully aware of but failed to take action on because apparently it was my mistake for not realising my sales order said to call for delivery confirmation! To make things worse they can't issue a same day refund, so I'm left waiting five days for my money to be returned before I can order the watch from another retailer, which means my wife will be without a present on her 40th Birthday.

Simply terrible.

Probably the worst experience I’ve had in a long while, considering I’ve been saving for a decent watch for years. Unfortunately, I’ve made a mistake to buy it from this “company”. What a waste of money (£2K), time, nerves, wish it never had happened to me, and will never happen to you reading this.

CW Sellors Jura Watches (or whatever it’s called at the time when you’re reading this) seemed legit on Google with good reviews, so I placed an order for a Fortis Flieger. They sent me a wrong product, a watch with a short strap which didn’t fit my slim wrist, prob wouldn’t fit my cat if tried. I couldn’t even fasten the strap, so I put the watch back in the box and returned it asking for a replacement. Weeks later received an email with pictures taken under a microscope saying the product has been damaged (there were signs of the watch being taken from the box, i.e. something resembling a speck of dust), I tried to argue I barely touched it but to no avail. The choice (an ultimatum really) that I was offered, was either they return it to me (at my expense) as it, is or I pay an extra £100 for a normal size strap. Dutifully payed an extra £100 for a watch that I don’t even like that much on the wrist, hate it really, and now will be sending it to the local charity.

Please do not buy a watch online, especially from this company”.  I can’t even be bothered to tell you about my relentless phone and email conversations with them, you’d need a lot of propranolol. Just go to your local AD, and talk to real people, not robots.

An excellent service. He was always prompt to respond to messsges I sent,and demonstrated and outstanding product knowledge. He has a friendly manner about him, and made purchasing my watches a real pleasure. I have now dealt with him several times, and intend to deal with him again for my next purchase.

Thankyou forvall youe efforts.

I purchased a Hamilton watch online from this company, priced at a very competitive £900. I was reassured by their 30-day returns policy should the watch not be suitable. I decided that the watch case was too large really, and so requested a return. The reply was prompt, asking me to send in photos of the watch prior to returning it - I did this, wrapped it up and returned it. The watch was as pristine as it was on receipt. A few days later, I received an email informing me that the watch had 'signs of wear' and couldn't be returned. Attached to the email were photos showing scratches to the case and bracelet clasp. Fortunately, one of the photos I'd taken prior to the return showed the clasp in perfect condition. I questioned this discrepancy and requested the refund be actioned. Some 4 weeks later,having received no contact whatsoever, I emailed to say that I would be issuing a Money Claim against them should I not be refunded. This again was ignored. I duly issued the money claim for the price of the watch, plus the Court fee. A few days later I received a half-hearted 'apology' claiming that a refund had been authorised 2 weeks earlier but had not been carried out - still no explanation regarding the damage to the watch though! Atrocious service from a supposedly high-end dealer - customer service is a joke. Do not, ever, return a watch for a refund by post - return it in person. You have been warned!

Bad company, justice should work and give them out of the market!!!

It's been a month and I still don't get my watch. There is still no delivery. I contacted them but they did not give any answer. I regret buying from them.

Appalling! I bought an Oris watch for a three figure sum which became faulty within a week. I returned the watch & was promised a replacement which never came. I was provided with numerous updates that the watch was on order & only weeks away from delivery, yet it never came. After FOUR months of waiting, I was told that the watch was discontinued. I persisted & through communications with Jura and Oris, I was told that I had secured a replacement & that it would be delivered in a further three weeks time. However FIVE weeks after this update and a total of FIVE+ MONTHS from the date of return my replacement watch still didn’t arrive. At this point I requested a refund and was offered 30% off watch accessories by way of a good will gesture. I used this and ordered a £425 watch winder on 23/08/22, and guess what… I’m STILL waiting nearly TWO months on. This was a horrendous experience from the outset and I hold this company in very low regard. Avoid this company like the plague!!!!

Do not buy from these people.

I bought a 3k watch from them. They offered me a free gift.

That was in Dec 2021. I'm still waiting. They offer excuse after excuse. At one point the manager refused to give my her name.

They did in July offer me a £100 voucher. I bought a £225 watch which has not arrived either.

They also trade under Jury watches. Buy from at own risk.

I ordered the watch in the beginning of January and received it almost 4 weeks later (instead of 5-7 days) and was not able to get any real updates in between. I bought a different watch elsewhere because I can’t function without a watch. I told Jura I would return it. When it was finally delivered, I unpacked it and started it up to see if it was any good. The screen is really cheap for a 2000 euro watch so I did a factory reset, repacked and returned it the same day. After almost two weeks Jura now claims it has signs of wear so they are not refunding it. It is a complete lie because I have not worn it. They probably damaged it themselves and now they will send it back to me and I can pay import and VAT again. Horrible shop, horrible communication, horrible product and horrible service. Do not buy at Jurawatches, it will cost you dearly. It cost me 2k