Quorri - www.quorri.com

I wanted to share a very poor customer service experience. One that really speaks to the intent to deceive of this business. Please purchase your " diamonds" elsewhere as this site actually names their products in a deceptive manner as a means of passing off fakes as lab diamonds.

If you don't "read" the fine print on this site you will in all likelihood make a purchase assuming you are buying a lab grown diamond but are actually purchasing Masonite. This is what happened to me.

In 2017, my fiance and I purchased an engagement ring via this site. We fully believed that we were purchasing a lab grown diamond not a replica. All told we paid approximately $7000.00 dollars for the 3.5 carrot stone in a platinum setting we purchased. Clearly no one would spend this type of money on a pretty fake.

Unfortunately this engagement did not result in marriage and the ring has sat in my jewelry box until recently, when I have finally decided to move forward and re-purpose the stone into a pendant.

I took the ring to a very reputable jewelry store for this process and was called that same day to advise me it was Masonite not a diamond as I had always believed was purchased. To say I was shocked was an understatement. I felt swindled as I am sure almost anyone would in this situation.

I contacted the company with my concerns and with actual evidence of the cost of lab grown diamonds today ( which incidentally cost either equally to on the very high end or much less than on the lower end) . I was advised it was a buyer beware situation, that it was my issue as I clearly didn't read correctly about what I was getting for my money at time of purchase.

The only, remediation offered was to replace the stone with the lab diamond at a further cost to me. Please keep in mind I had already paid at the high end for what I believed to be a lab grown diamond and platinum setting at the time of purchase. Why would I give this company who was not transparent in their approach to their sales any further money? I think this call this throwing good money after bad.

They indicated that based on their name for the "diamond", I should have known that it was not a pure lab diamond. This sits so poorly with me. This is clearly is not transparent business practice and absolutely makes me wonder who else has fallen to this misrepresentation. I would not have known to this day, had I not chosen to reuse the stones in the ring. Please do not be deceived.

I like to support Canadian businesses, I believe in paying for what you receive, I believe in transparent business practices. None of this was provided by this business, Quorri is not a business I would recommend to anyone. I am extremely concerned by their approach to remediating this issue.

As such please do not purchase from this retailer, there are many other ones present and their sites are very clear about if you are purchasing a diamond or Masonite. They do not rename the stones so as to confuse the purchaser and then hide behind that when they are challenged on this lack of transparency.

Due to their lack of responsibility for their role in this situation, I will pursue a resolution via the better business bureau.

Honestly, I have been researching “online diamond rings” for two years. I am truly happy I found Quorri. I was a bit hesitant ordering online, but then I read your reviews. I asked him for a 3 ct “MOST SPARKLE” I could get. He recommended Estee, 3ct, Diamanti, Luxe Round Brilliant, ideal cut. When I opened the box in the sunlight, the sparkle exceeded my expectations! When I went into a grocery store, 3 young women commented on my ring. Tip: when ordering, discuss deadlines. He went beyond to help me meet my deadline. Thanks again!! and Thank you Quorri for your craftsmanship!

My wife and I totally loved our bands. I got my engagement ring from Quorri and knew right there that I was going back for the wedding rings.

I had an issue with my ring size and it was fixed for me at no charge. That was really amazing.

I'll highly recommend!

I had a great experience with Quorri from first contact. My custom designed piece is flawless. I highly recommend them.

I had a custom ring made to match a ring I had purchased from Quorri years ago. It's gorgeous! It was beautifully crafted to fit next to my existing ring. They look as though they were originally made together. The process did take longer than expected, however during Covid this is to be expected. I was in contact with a man who was helpful, knowledgeable, and quick to respond to my emails and questions. We were so happy with our custom piece, my husband purchased beautiful Aterna stud earrings for my birthday, gorgeous. I would highly recommend Diamanti by Quorri for high quality jewelry!

We are in love with our purchase! We were on a tight timeline and Quorri delivered! The Celeste ring is stunning...the service was absolutely fantastic! Thank you!!!

The person I dealt with was such a pleasure to work with. I've received so many compliments on it already. I was notified throughout the entire crafting process. It is true to its description and is a beautiful piece. Would definitely recommend!

I was looking to purchase an engagement ring but wanted something reasonably priced and Eco-friendly. I finally came across Diamanti by Quorri. I was very impressed with their collection rings and earth friendly lab created Diamanti stones. I emailed them with specific questions and each was answered within the hour and to my satisfaction. I ended up ordering one of their Prestige rings upgraded to an Aterna center. A few weeks later the ring arrived and WOW! The ring was above and beyond what I had expected! The Diamanti Aterna stone blew me away. It was well worth the upgrade. I have seen very expensive diamonds on many occasions and this ring was no different. It looked like I broke the bank and spent easily 25k on this ring. I literally could not stop staring at its beauty. The ring is very well made and had a nice heavy weight. I also want to mention that the customer service team was fantastic. They guided me throughout the process and I couldn't be happier. I would highly recommend Diamanti by Quorri to anyone looking for an incredible ring at a fantastic reasonable price!

I was buying a ring for my Wife after 36 yrs. of marriage, so after looking around she actually found Quorri. After much debate, she decided that the Euphoria II, was the ring she wanted. I ordered it while she was away, and it arrived after she got back. It is truly spectacular, the sparkle and finish is exceptional. Unfortunately, the ring turned out to be about 1/4 size to big. We arranged to take it back, as we live in driving distance of the drop off point. We corresponded about the size we needed. I also asked if they could put a rush on it as we were going away. They did put a rush on it, and we went and picked it. The ring now fits, and looks amazing. My Wife is thrilled with the ring, and we would definitely buy from Quorri again.

The team at quorri exceeded all expectations. They were constantly on top of things and always hit their mark. The ring is beautiful and both my fiancé and I love it. Even more amazing was how they pushed and got my ring done in record time when I needed it most. I can't thank you guys enough. Look no further, I'm going to be shopping quorri from now on!