Buggy Pitstop Ltd - www.buggypitstopltd.com

Had countless problems with the Handle on my Pushchair, Buggy pit stop was able to repair it no problems within the week. All for a reasonable price and with lovely communication throughout.

Thanks buggy pitstop, definitely recommend to all my friends :)

Don’t engage this company unless you’re available to wait at home all day for three days for a delivery that never comes and enjoy inconsistent answers and indifferent sales associates. After holding my pram for almost two weeks, I had to call and ask when/if it could be returned. They causally said they'd send it the next day (Thursday). I paid the nanny extra to wait all day on Thursday to receive the package and it never arrived. Called that afternoon and they said it would be delivered Friday instead. After hearing nothing by midday on Friday I called again. No, they said they'd never booked for it to be delivered Friday. They could try to send it the next day but could give no specific timeframe and no compensation (beyond refunding £15 delivery fee - generous, thanks). They NEVER call back when they say they will and the woman I spoke to could not have cared less and did nothing to help. Stay far away from this business.

AVOID!

There's no way to explain what I went trough with them. I bought a spare part for my buggy, there was in stock when bought. Then I received an email saying that I needed to wait 6 weeks to be delivered. I waited and they had sent me the wrong part! I had to go trough paypal to recover my refund. Waited 4 more weeks. Lost £3 in postage to sent it back. They told me they would refund the postage but I did not received the postage or an apologize from this company. Buyers stay away from this company if you really need a spare part!

My advise? AVOID!

We went in with a problem where one of the screws had come out on our handle. They fitted us in and fixed it really quickly. Its been working great.

Highly recommended! My email query was answered immediately and the parts I needed to repair my buggy were with me the very next day!!

Thank you

Excellent service, very nice guys! Highly recommend.

Had only a small issue with the stroller and didnt charge us.

Very professional and knowledgeable guys, punctual and helpful.

Fixed while i waited, nice people top place, top people highly recommended

Fantastic customer service. Our Stokke Crusi was repaired, serviced and cleaned within 40 minutes - amazing! Staff were friendly, knowledgable and professional. I would definitely recommend Buggy Pitstop. Thank you!!!

Great, fast and friendly service! I went in with my Chameleon 3 that had been through three years of heavy use and within fifteen minutes the guys had fixed the handlebar and given the buggy a full check over. It's now working like new and should keep baby number two mobile for the next few years! :-)

Avoid, avoid, avoid

Do not believe their website.

My experience of buggy pit stop could not be further from their customer promise.

I paid £70 for a basic service on a bugaboo Chameleon. When my buggy came back and I discovered it had not been properly cleaned I got in touch to complain. Their response was rude and their general tone over all the subsequent correspondence made it very clear they had no intention of offering any genuine solution. The whole experience with them left me convinced they must get lots of complaints and have no real intention of resolving issues.

In hindsight any company these days that only offers the option of paying by bank transfer is probably worth being suspicious of.