Buy Mobile Phones - www.buymobiles.net

they say they will give cash back through such as topcashback. Apparently this doesn't apply to "existing customers" but don't remember reading this. I might (I think) of bought a phone from them 10-15 years ago, I won't be using them again. World of been cheaper elsewhere and the only thing that tipped the balance would of been the cashback. You live and learn.,...

HAD A FAULTY PHONE SO CONTACTED BUYMOBILE WHO SAID SAID IT BACK BUT AS I HAVE MOVED ADDRESS I SENT BY EMAIL MY NEW ADDRESS AND WAS TOLD I WOULD BE UPDATED BUT NEVER WAS SO CALLED FOR UPDATE AFTER 2 WEEKS AND WAS TOLD THEY HAVE 38 DSYS TO REPAIR IT SO AFTER 28 DAYS PHONED THEM BACK AND WAS TOLD IT IS APROX 28 DAYS SO ADK TO SEND A NEW PHONE WAS TOLD NO SO I ADJED YO SPEAK TO A MANAGER AND WAS REFUSED THIS REQUEST AS APPARENTLY THERE WASN'T ANYONE HIGHER BUT WAS TOLD THAT THEY WILL SEND IT TO THE ESCULATIONS WHO CALLED ME HE WAS VERY RUDE AND SAID I WAS MY FAULT I AM PAYING FOR APPS AND HAD A BROKEN PHONE AND WAS TOLD THERE ARE WAITING FOR THE SAME PHONE TO COME IN STOCK BUT ON WEDSITE I COULD BUY THE SAMR PHONE WHICH SAID IN STOCK. I THEN MENTIONED TRADING STANDARDS ALL OF A SUDDEN A REPLACEMENT PHONE CAME IN STOCK AND WILL BE POSTED FOR DELIVERY THE NEXT DAY .HAD A TEXT MESSAGE WITH DELIVEY TIME BUT NOTICE IT HAD MY OLD ADDRESS SO CALLED BUYMOBILE WHO SAID IT WILL HAVE TO BE SENT BACK AND REPOSTED MONDAY BUT I SAID NO ONE IS IN ALL WEEK AND THEN WAS TOLD THIS CALL WILL BE TERMINATED DO NOT BUY ANY THING FROM THIS COMPANY IT SAYS ON THEIR WEBSITE GOOD CUSTOMER SERVICE WILL IF I COULD GIVE MINUS 10 FOR THIS COMPANY THAT WOULD BE TOO HIGH

Was provided with a faulty phone. Immediately returned for it to be checked. They agreed to replace however did not have the handset in stock. Been waiting over 3 weeks with no update. They just keep telling me they are trying to locate stock. No timescale given, have been refused an alternative handset and they have told me I can’t cancel as it has now gone over 30 days!!! No telephone numbers - can only communicate via live chat or by email.

Gave me a faulty phone. Emailed the day after I got the phone. Been waiting a week for a reply and all I got was use live chat. That’s just as bad. It cuts off mid conversation everytime

Never known a company accept an order for an upgrade & still waiting for credit check 6 hours later. How come everywhere else does this straight away but you guys take hours?!

Tried to sign up with Vodafone sim only after Vodafone themselves offered sim deal but didn't honour the offer.

Buymobiles went through the whole checkout and at the end it states it is the Vodafone lite.

Not anywhere prior to checkout does it state this.

Shame as I need a minimum of 3 sim only deals.

I cannot deal with dodgy car salesman like tactics.

Why can't people just be honest.

I personally have never had a issue with this company, always easy to order phone comes next day if in stock, I’ve been with them several years now and always got 5 contract running at a time with them for myself partner and children.

It is a legit company overall better service and cheaper than what the network provider could offer me .

My mobile was faulty, I returned it, they have had it for 5 weeks, continually say they can't find the fault. After 5 weeks I asked to cancel the contract as I have no mobile, they have just come back to say there would be a 30% charge for the iphone because now they have decided there are scratches front and back, it 100% was sent back as new, I used it rarely for 2 days as the home button was faulty and it had a heavy duty cover on it that I bought with the iphone. The service if things go wrong is terrible, do not use this company! I would read trustpilot reviews first before even consider this firm. I wish I read the reviews before buy the phone.

Phone purchased has significant delays when pressing any button or to use functions. Customer support response "What you can do to at least have a smother usage is to download apps that you tend to use quite frequently, and use the lite version of the apps. Always close the app, don't have it run in the background when you are not using it. Clean your cache periodically and do a reboot, if possible twice a month. Also, social media apps tend to eat an older device processor, please avoid using it full version and only go with the lite". They are unwilling to allow me to upgrade the phone to another model and am left with a phone that is unusable

Ordered from Buymobiles as they claim to provide next day weekend delivery if ordered before 4pm. I ordered just after 2pm on saturday to be told my order won't arrive until the monday after. The only reason I chose this company is the fast delivery which they have failed on. I will not be using them again.