E2Save - www.e2save.com

A constant fight.diferant messages and diferant rules changing all the time depending on what member of staff u get.my claime due now but no cheque from previous claime.didnt happen at 1st.these should not be trading alot of bad reviews.i think trying to confuse as .cheque outstanding and now next claime due.dont let them get away with it.theres trading standards.and ombudsman.keep reviews updating.i will look everywhere to put reviews on.next twitter.people need to know.

Today I rang up to get insurance on a phone I bought with them, I was on the phone a total of 40minutes, and spoke to about 6/7 different people, first one was helpful, but the others just transferred me.

I explained to the last lady I spoke too how many people i have spoken to and asked could she just sort my problem out please? And got sworn at and hung up on! Disagraceful. I would not recommended this company to anybody!

You need to give your staff some customer service training. I hope I never have to deal with you again!

Ok so I’m a customer with Carphone ware house who are there sister company, my phone was due a upgrade and I was going into the shop to get my phone upgrade as I had been in there before my upgrade was due and they said if I order on Monday I will get my phone on Friday. The Sunday before the Monday I got a call for a e2save sales team man, this guy convinced me that my phonee will Arrive by Friday if I order on the phone with him so I agreed to do my upgrade through e2save in the phone. Friday comes and no phone, so I called them up and they tell me it will b next Friday, not the Friday I was at home waiting for my new phone.

I filed a complaint and still waiting for a reply, it’s been two weeks now!... and still waiting!...

stupidly agreed to an upgrade via a cold call - provided me with a small handset when specifically requested a large handset. They don't send a confirmation email and make every effort to mislead. They supply a form with the phone that has transaction no. and invoice number. No website, no customer service number! As I thought I was being sold this phone by carphone warehouse I called their customer services, who took all my details and appeared to know who I was - when i said i didn't want the phone and was returning it, they told me to take it back to a store. At the store, they say I have to deal with e2save online. Just another waste of time and they know exactly what they are doing. They are making it as difficult to return the phone as it is humanly possible. All e2save phone numbers are premium rate. You won't be able to access your order on their website or get to speak to anyone. - and yes they are part of shady carphone warehouse. DO NOT USE E2SAVE or CARPHONE WAREHOUSE

Having ordered my new Google pixel I decided I liked the phone but wanted to change tariff. I contacted customer services 2 days after receiving the phone and we'll within the 14 day cooling off period. I have had such poor response from e2save that 5 calls later over the course of a month, and more than 90 minutes on the 13p + a minute phone line to customer services I am now locked into the tariff I didn't want. I have been promised a 24 hour call back from a manager twice and both times they have failed to respond. I would definitely not recommend to anyone else. On top of this I have been sent a phone that seems to be second hand as I am receiving text messages from a bank with personal details of an account from what I can only pressure is the last owner. Very very poor service.

Tried to order a phone online tonight. Fault with their website meant unable to order before price increase tomorrow, and cashback ends. Phoned their customer service line. Kept on hold for 52 mins at 13p/min, only to told that the line is now closed! Hence very annoyed. Checked for an email address, and not surprised to find out that haven't got one.

hi I was promised the end of Feb 2017 a cheque for £200 as part of the cashback deal plus a new ! phone for my up graded. Since then, I have received a cheque for £140 after so many weeks of calling and a basic phone so cheap and nasty that I can no get it to work. I have to continue using my old phone and now when I speak to customer care , they denied what they initially promised. This is terrible and is a miss Sale.

Im an old pensioner and I find it hard to deal with this situation and I still don't seem to find their email address to be able to complain as is no good over the phone

I never see,the worst customer service from e2 save

i order a Vodfone sim with e2save oct 2016 and cancelled same day because auto cashback is not same as manual cashabck and cancellation confirmed same day,

still vodafone deducting every month 17 pounds from oct 2016

i complained this to e2 save customer service, still no response

please can someone take action STOP this.

Thanks,

Jyo

After reading reviews of this company on the internet, I had my reservations about purchasing a phone with them. However, I have been pleasantly surprised. I bought a refurbished iPhone for a very good price from them yesterday evening and received it in the early afternoon today. The phone is in perfect condition and service has been second to none. I received updates on my delivery throughout the day and night and even a one hour slot in which my phone was delivered. This was delivered on time and was signed for.

Reading other reviews, it seems as though people haven't read the terms and conditions of the sale. This phone is very cheap and the company will not have amazing service because of this. However, as I have mentioned this was not the case with me. I would recommend this company to others however please ensure that you are happy with the t&cs before purchase!

obviously a pass the buck company for the carphone warehouse most unhelpful lieing comany i have dealt wh in 60 years how they are allowed to trade in such a manner would question the ethics of the carphone warehouse who share your data with them stay away from thec