Mobile Fun - www.mobilefun.co.uk

Mobile Fun - www.mobilefun.co.uk

User reviews
2.5

Customer Service

2.8

Quality of website

2.4

Value For Money

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Mobile Fun - www.mobilefun.co.uk

Mobile Fun - www.mobilefun.co.uk
4.65 1,535 user reviews
580%
48%
31%
20%
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2.5

Customer Service

2.8

Quality of website

2.4

Value For Money

User Reviews

MHamlet
1

Customer Service

1

Quality of website

2

Value For Money

Although The Item I Ordered Was Eventually Deliver

Although the item I ordered was eventually delivered as described, this company deliberately lies to get your order. Their website looks like it's in Australia with a Sydney address and telephone number, but this is BS! After being unable to contact the company via telephone, I specifically emailed them asking if the item I wanted was "in stock IN AUSTRALIA" as I had placed an order for the same item on Amazon and wanted to make sure I received it by a specific date. They replied "yes". So I cancelled the order with Amazon (which was cheaper and included postage, where MobileZap/MobileFun charged me $52 for postage and gave no option to change the postage), and placed the order with MobileZap/MobileFun. Then as I watched the tracking, the item was dispatched from the UK, then went to the USA (did a couple of laps of different states, LA to Cincinnati and back to LA), then arrived in Brisbane (where I live), went down to Sydney, then finally back to Brisbane. When I wrote them again explaining that I could have left my order with Amazon and saved over $60 after they deliberately lied to me, they totally disregarded this part of my email and spoke about their shipping policy (nothing to do with it...) and because my order had arrived (aahhh, no it hadn't) there was nothing they could do. I won't be dealing with this deceitful company again!

46709394
1

Customer Service

1

Quality of website

1

Value For Money

Do Not Buy From This Company!

DO NOT BUY FROM THIS COMPANY! I bought and installed a screen protector advertised as suitable for Pixel 6 Pro, only to find out that it made the ultrasonic under-screen fingerprint sensor on the phone stop working! They advertise this protector as suitable for Pixel 6 Pro but obviously this is not the case. The vendor’s refund policy does not allow screen protector to be returned and refunded. So I am now left £20 out of pocket. When I left a comment on their website to complain and to warn other potential customers, my comment simply got deleted by the company 5 minutes later. No effort was made by the company to contact me to resolve the problem. I will be reporting this company to the Consumer Ombudsman.

BlairM
1

Value For Money

Don't Buy Olixar Film Screen Protectors

Ordered Olixar Pixel 6 and Pixel 6 Pro film screen protectors. Worst Product Ever. I have put film protectors on over a dozen phones, this product is the worst. I tried to apply this film to both phones, twice. Never able to get the top plastic to separate from the actual film. Watched the YouTube instructions multiple times, but the film does not stick to the phone enough to allow the top protective application layer to separate from the actual film that is supposed to stick to the phone. DO NOT BUY unless you want to throw money away.

Daker999
1

Customer Service

1

Quality of website

1

Value For Money

The Old Product Switcheroo.

After placing an order for an item from this merchant, I received an order confirmation with the correct item. I then received a shipping confirmation but it was for the wrong item. I contacted them to point out their error showing the discrepancy between item ordered and item shipped.

They said it was too late to change the order and it would be up to me to take steps to return the order and start over again.

This is unacceptable as it was their error, not mine and they should take steps to ship out the item they confirmed that I originally ordered.

francovel3
1

Customer Service

1

Quality of website

1

Value For Money

No Delivery

purchased a case for my Samsung s20 over 5 weeks ago and these doughnuts still have not refunded me, this company is even more stupid for not using a tracking service to find out where the product has gone. Don't use them as you have better luck using a seller on eBay. have warned others about this joke of a firm. there customer service is the biggest joke as it take them over 48 hours to reply to a email as there most probably learning how to reply in English due to there stupidity.

1
abibarclay

Seems to be common with them. Ordered a Samsung LED Wallet cover for my S20 on 1st April. When the item did not turn up, I contacted them after the required ten days requesting a refund. Instead they sent a replacement which arrived the following day. This after a rather confusing exchange where they said it had been shipped on 12th April.

I returned the item and only today have received a refund. However, despite my requesting a refund not a replacement, thus the item was sent to me in error, they have seen fit to penalise me in the sum of £7.44.

I have again written requesting immediate return of the deficit but frankly, given their previous inability to read a simple request, and the time it has taken them to respond, I'm not holding my breath.

Strangely enough they were very quick to send repeated requests for reviews (for an item that i never actually received) and feedback. I have of course obliged.

Personally I would never buy from these people again. I eventually bought the cover elsewhere, for £13 less, and it arrived the next day. Needless to say I will be taking my business to the other company in future.

Disgusted.

ddaavviidd30
1

Customer Service

3

Quality of website

3

Value For Money

2 Reviews Published 7 Minutes Ago Used Many Times

2 reviews

Published 7 minutes ago

Used many times before but will never …

Used many times before but will never use again.

Ordered a case for my new phone a week ago and still not arrived.

Emailed CS who said it can take anything up to 15 working days!

This is totally unacceptable as I need a case for a new phone quickly.

It's not like the delivery charge is cheap at 1.99

It should be at least first class post.

I've had to source a case from elsewhere.

No phone number either.

DO NOT USE.

keithfox14
5

Customer Service

5

Quality of website

4

Value For Money

Consistently Excellent - Why I Keep Using Them

I have used Mobile Fun several times now, for a number of cases, in-car mounts and charging equipment for a wide range of phones and tablets. Every time I've been completely satisfied with the products, price, delivery and functionality of the purchases. It should be obvious to have an effective, easy-to-use website that allows simple choice and payment options, supported by an excellent delivery process - many fail on these basics - Mobile Fun don't! Many Thanks.

Guest
5

Customer Service

5

Quality of website

4

Value For Money

Great Service And Competitive Prices With Range Of Products

I've used this site a few times now. I've mainly bought covers for mobile phones or e readers. They have a great range of items that you won't get in your high street shops. Prices are roughly the same or similar to the high street. paying is easy as long as you are used to using a credit card our paypal online. Dispatch is quick once you've made your purchase. My items have always come within a matter of days well wrapped for protection.The items I've had have always been good quality and what's more important they actually do the job they are supposed to. I've had many covers to my phones that have not fitted correctly and end up either broken or cover bits of the phone like the camera or a button. These covers fit perfectly. I would totally recommend them to others and this company is my first port of call now for any accessory I need.

Yes you can probably get covers more cheaply somewhere else but I guarantee they won't fit as well as these and you'll probably end up spending twice.

Yes there may be one or two details that appear odd to me like the closure tab wrapping around to close at the back rather than with the magnetic bit at the front which would seem more logical to me but this isn't a big deal, I can live with it. The slots inside the front cover are so snug that anything other than paper would prevent the case from choosing so you can't put several credit cards in it but isn't that what a purse or wallet is for?

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Wait Was Worthwhile

The Sprigem Armour mobile case for my S5 Neon was out of stock. I decided to wait for it and during that time your staff were extremely helpful, offered alternatives and kept in close touch concerning impending delivery. Once received they posted it 'next day' delivery. Am very happy with case so the wait was definitely worthwhile.

Guest

Great Service From This Vendor

Great service and very quick delivery

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