Boots Opticians - www.boots.com/en/Opticians

Boots opticians Havant appointment with the optometrist was absolutely fine it was the sales staff where I encountered a problem. So much so I cancelled my £300 order and advised my friend and partner who were also due for a check up to go elsewhere. The initial sales consultant a lovely young lady helped me choose my glasses, I ordered 3 pairs. I then received a phone call, from a male member of staff, to say they had all arrived only to find one pair had arrived. 2 days later I had to return to collect the remaining 2 pairs. One pair had extremely heavy and thicker lenses which I should have been advised of and offered a thinner lens option these also had a 'bubble' on one lens. The male sales assistant confirmed there was a problem and arranged to have them returned and said because of the inconvenience he would arrange thinnner lenses at no extra cost. I was then contacted by this assistant to say the lenses had been returned and they could find no fault, I said ok but have I been given thinner lenses to which he denied all knowledge of our conversation. I asked for the Manager to call me and 3 days later I had still not heard. I went into the store and said in view of such a poor service (by this time I was on trip 5 to the shop) I would like a refund. The male assistant didn't even question why or try to help me but said he could only refund 2 pairs as that's all I was returning. I politely pointed out that they had the 3rd pair to which he denied implying I must still have this pair as he couldn't see them in the store. I said they should definitely be here and he became agitated and rude until a lovely lady sales assistant stepped in to help. She swiftly found the glasses and arranged the refund. She said I hadn't been called by the sales manger because they had 6 stores to look after, I said that wasn't really my problem and a phone call could have saved the return of my order. I feel the male sales assistance was very rude and inexperienced with sales etiquette.

Had my glasses for 1 year and 3 days before the arm fell off, hardly ever wear them as I only use them for watching tv so took them back to the boots store that I purchased them from but not interested in helping ? I have cheap £10 glasses I purchased from supermarket and use daily for work that are still perfectly good ……

I attended the Boots opticians in Scunthorpe . The staff were very friendly and professional. I saw the advisor on my arrival who booked me in and took details from me. She was very nice . I had the test which was very well conducted and professionally carried out. After the test I was helped in selecting the chosen glasses and arrangements made for the collection.

Very thorough eye test (following cataract operations and cornea graft).

Choosing and fitting of frames was made easy by a very helpful staff member.

I have used this branch for many years but this was my best experience to date.

Great service from start to finish. Explanation of all tests. Took plenty of time to help me choose my glasses. Great experience. Can’t wait to collect my new glasses and very pleased with the in store offer, second pair half price, third pair free!

Delighted today with a very thorough eye test and have chosen, with the assistance of two lovely staff, two pairs of glasses. Thank you so much. I would highly recommend this branch of Boots Opticians.

Great I test he was very competent and helpful both myself will be coming back

What a brilliant eye test. That is the best eye test EVER experienced by me-and l am 83! Boots Liverpool

Greeted with a big smile at reception given an appointment within an hour of arriving big smile from me.I was once again greeted by the Optician and her team with another set of smiles, but for me best smiles came from the person who helped me choose my frames and carry out the techi side of my glasses her name is CHALIYAH A big thank you, and the rest of the TEAM

I went into Boots Opticians in Central Milton Keynes yesterday to get a pair of my glasses repaired as the lens wasn't sitting in the frame properly and it was sorted out very quickly. While I was there I enquired about getting a new pair of reading glasses using the same prescription that I had for my reading sunglasses in July and she was very helpful and explained to me that I still had time to get them for half price so I chose the frame yesterday and will pick up my glasses in a couple of weeks time. Good service , will be back again next year for my eye test.