SelectSpecs - www.selectspecs.com

Terrible customer services for UK buyers. Just don't respond at all to correspondence by email, never get back in any way. Just acknowledge with ticket no. Waiting, waiting, waiting.

Ordered in January did not recieve until March damaged and incorrect prescription. Then resent to correct and have not received back, all emails ignored. And now they are refusing to send at all. #AVOID#

Have bought £6 specs here in the past no trouble but for some reason they decided to add on lens prices and other things, so came to nearly £30. Sk went to Googles4u and got them 2 pairs for £14 with extra discount...

The prices Selectspecs promote are totally untrue in reality. Can be a lengthy enough experience finding glasses, but Selectspecs make that journey a disappointing waste of time. The premise seems to be wooing customers with an initial offer of something like £6 for a pair of glasses, that starts growing and growing in cost as soon as you might want something like lenses or a prescription to match them. So for example, a fairly basic pair of glasses I selected for £6, became £20, then over £30 -for the same glasses. If this wasn’t bad enough, a few hours later I received an email from Selectspecs demanding a further £30 to actually make my prescription work. So that’s over 10 times the cost of what was initially suggested. Had these myriad of extra costs been more honestly displayed from the outset of my customer journey, I simply would not have wasted so much time and sought glasses from elsewhere. But clearly the idea was to sucker me in and only reveal added costs later down the line, which seemed unfair and poor conduct. So I took issue with this and phoned up their customer services. Whereupon I was quite literally laughed at during one stage of the conversation. So after having so much time wasted and being disrespected by this company, I hope my review might save others a similar loss.

Avoid – order was delayed, anti-glare coating is very poor quality and there is no substitute for trying on frames at an Opticians. Summary: I purchased my 1st ever pair of glasses from SelectSpecs and had a very simple reading glasses prescription, I really should have stuck with Boots Optician who were great, advised and helped me pick the right frames (Penguin). Being penny wise, I then choose the same pair form SelectSpecs – this was my 1st mistake. It took over a month for my glasses to arrive where Boots guaranteed delivery to store within 7 working days – select Specs gave the reason of Designer Frames taking longer despite their website suggesting 10 days. The Anti-Glare coating isn’t good quality and after complaining, I was offered a discount for a second pair from Select Specs’ ‘Sliver’ range. I selected and paid (£30) for a spare pair which i didn't really need despite being a very poor selection, only to be delayed again and then required to pay a further £55 as the cost of the simple prescription lenses had increased since the time (3 weeks & their delay) of my ‘processing’ order. This firm is really unprofessional, unreliable and untrustworthy. I still await a refund!

Placed an order for 5 different spectacles for the family. Delays in shipping and issues with customer services to give clarity on European shipping. Finally the order arrived after some weeks. They were of average quality spectacles, 4 were reading ones and were OK except the screws keep loosening weekly and this is annoying for my wife and daughter.

However the Main pair for driving with Green Transitions lenses were good at the start, within 3 months of use the dark external coating on the frames started to ripple on the arms around the ears. Making it uncomfortable to wear.

After emailing them when in the UK for easter for 2 weeks, they replied back late and I had left the UK to go back home. This was at the time a simple resolution to send me replacement arms and I can fit them and send back the faulty ones. NO that was too simple and I had to return the complete frames back for full inspection.

Many emails later the "Jobsworth" technicians refused to understand simple logic and common sense of it.

I could not do without them and have had to live with the glasses which have become worse by the month. Now I can see signs of the coating coming off the front face of the frames.

Soon enough they will look really ugly and will become like the sides.

There is No option other than to send the complete frames back. To sustain the extra cost and the period of being without my driving glasses. What they will do in the end is anyones guess.

Online they offer a great many options and with having 5 different frames from them, They are worse than the Online Chinese websites. Which I have used before and I can say none of their frames were so poor in quality.

Only because of the green Transitions lenses I chose this company.

In future I will stay away from them. I can see many people have had good experiences and I don't believe they care when an issue happens to individuals.

Steer Clear from this company.. You will NOT get any decent support form them...

I have used them in the past without issues but lately their customer service and quality of their products has severely deteriorated.

I was sold a faulty pair of spectacles and after they acknowledged the fault they still refused a full refund, leaving me out of pocket to the tune of 2/3 of the value of the item.

If you are willing to gamble your cash, it is a low bet. But if you care about your eyesight it is better to go elsewhere.

Ordered another pair of the same frames as my last ones broke, I did the same thing before and my lenses fit perfectly but this time they do not fit!! the size of the frames seems to have changed and it does not state anywhere that this is the case!

customer service is atrocious!!

Review of SelectSpecs.com

Donna L

1 review

1 star: Bad

A minute ago

NO EXPLANATION FOR GLASSES BREAKING ON MY HEAD

Ordered reading glasses and my lenses were not equalled out like majority offer. They never even asked. I received my glasses after a long wait. They looked nice. After approx 3-4 times being used, the frames cracked while on my head. I sent pictures and had to send them back and wait for another pair which was supposed to be within 7 days but wasnt, so couldnt read bills or documents. I finally received another pair and after the 3 time I wore them the same thing happened cracked while wearing them, but only 1 side this time. No warning in description of frames that only suitable for certain lenses.

I made contact again and said would equaling the lenses out and making them thinner help. I also said a refund otherwise as I didnt want them again as is. Have photos I can share.

They just offered me a refund of less than I paid and no explanation or apologies. No good will gesture to thin the lenses or even at a reduced cost. They explained nothing both times. Have emails willing to share if necessary.

I would not recommend as you get no explanation. Just refund being processed for less money than charged.

I have made the same enquiry repeatedly by email. All I get is fobbed off and I don't think staff are even reading beyond the first sentence.

All I am trying to do is make a purchase. If they're this difficult when you are just offering them money. Then you shudder to think how bad they would be at dealing with a complaint if something went wrong.

Decide yourself if you want to risk it?