Spex4less www.spex4less.com

Fantastic service. Very affordable, very fast delivery. I made a mess of my prescription details. A young lady rang my personal telephone to clear my order and rectify my mistakes. I can't thank them enough. Very happy.

W.A London

Have been using this company for a few years now & will continue to do so. Excellent communication, swift service, you can't fault them in any way. Husband Sat on his glasses! Sent to them, email received advising item received, email next day advising glasses repaired at no extra cost, arrived in post following day.you can't go wrong using this company. Already recommended to family and friends. Many thanks

Absolutely brilliant I wouldn't go any were else for my glasses now.

I was concerned ordering prescription glasses on line however there was always some one there to help. This was really helpful especially how ime not that good on the computer.

Customer service is the best ever.

Great glasses for a low price.

I have had problems with the arm on my glasses twice now,may I add it is nothing to do with the quality it's because I use them for work and Ime very heavy handed. Both times I emailed asking could they repair and it was done very quickly with great service, and prompt communication.

Thankyou spex4less you are doing a great job.

Wouldn't go any were else for glasses now. Amazing service. So helpful and my glasses broke twice and have been repaired no fuss. Great price great service. Fantastic range of glasses to choose from

I had a great pair of specs from Spex4less in the past. My latest order had a problem which was immediately resolved. I am very impressed with the quality of service including not just good products but great telephone contact and speedy email replies and notifications. And what a great 'no risk, money back guarantee'which they do honour.

Highly recommended for great value, high quality specs and trustworthy dealings!

Easy website, but telephone staff knowledgeable and efficient.

Thanks Spex4less!

I ordered some prescription ski goggle inserts on a Monday evening through the website, which was easy to use. The inserts were delivered on the Wednesday. (Another competitor offers a 2 - 3 week delivery on the same product !) I am very happy with this purchase overall and would use the firm again. Nothing to dislike !! Many thanks

I have been a customer off and on for a while now. I have had no problems and OUTSTANDING value. I recently ordered some new spectacles after receiving a new eye test result.I ordered some spectacles from the High Street chain and a "reserve" pair from Spex4less.

A while later I was getting headaches and not seeing as well as I expected to so I went back to the High Street chain and got re-tested. There were some errors in the first test so I had to order new spectacles. I went in to the High Street THEN phone specs4 less.

They were really helpful asking me to send back the glasses and would alter them to put in the correct lenses to avoid any further problems WHICH WERE NOT of Spex4less's fault.

WOW !!! That is customer service.

One of the hinge-joints on my wife's glasses broke recently, possibly because of rough treatment, so I sent them back to Spex4Less in the Friday evening post and asked them if they would repair them.

I receved the glasses back on the following Tuesday morning and found that Spex4Less had completely replaced the frame free of charge AND ALSO apologised for the inconvenience - as if the breakage was their fault.

Well done Spex4Less - Great customer service.

I judge the value of a commercial company on factors including courteous, speedy and reliable service; quality and range of products and competitive pricing. On all of these criteria, Spex4Less is top notch.

For me, the other vital factor is how a company behaves when something occasionally goes wrong – and it will with glasses, however well-made, because they are intrinsically fragile items of kit.

I have been a customer of Spex for some years. On each occasion (except once), when something has gone awry, Spex have speedily repaired or replaced the frame free of charge and returned my glasses at their expense to my home in France. The exception was when I accidentally trod on my new glasses, completely destroying the frame. Spex supplied a replacement (expensive titanium) frame at half-price – given that the damage was entirely down to me, I thought that gesture was very generous and much appreciated. Would that I could be as enthusiastic about customer services in my French homeland.

Go to Spex for your future glasses – you won’t be disappointed!

I was very dubious about their claims of a "full refund" if you are not completely happy, but having read the small print could not see any loopholes so went ahead and placed an order.

The three frames I ordered arrived promptly, well packaged and with clear instructions. Unfortunately they did not suit me but included with them was a pre-paid return envelope, so I returned those and ordered 3 more. It's a very simple process.

The frames are excellent quality and whenever I telephoned I was dealt with in a friendly, professional and helpful manner. The staff are really nice to talk to and go out of their way to answer any questions you may have.

Due to a change in circumstances I am not going ahead with new glasses at the moment but I will certainly go to Spex4less when I do. I advised them about this and received an email the next day confirming my full refund was being processed. This is a trustworthy company that offers excellent customer service and quality items. I'm looking forward to dealing with them in the future. I definitely recommend them, you'll be hard pushed to find a better company.