MedicAnimal.com - www.medicanimal.com

I placed an order 1st October. It is 18th and I still haven't received it. I can't get through by phone and they won't reply to emails. I have run out of the items so need to find time to go shopping.

Will have to seek legal advice.

I didn't recibe the delivey, I had to call them 6 times and spend more than 10 pounds on it. To have my money back or a new order I had to send them a letter when they were who didn't send my the order. Summary, I won't have my solution before 10 days after to place the order with more than 10 pounds spent apart of the order, energy and time.

The worst customer services ever. I won't order more with this company.

Order paid for 10 days ago,informed dog food not in stock, just received a dispatch e-mail.

Promised to upgrade delivery to next day priority service as a gesture of good will when my order was back in stock.

No such luck....still waiting.....do not bother using this company....complete waste of time

My dog was diagnosed with renal failure on Monday, my vet advised Royal canin renal food to give him a few more comfortable days so that my son who is in the military could say his goodbye. We ordered from medic animal and paid for the upgraded delivery, I received an order received email, with no mention it wasn't in stock. On Wednesday I phoned to see where it was to be told it wasn't in stock! I explained the situation and asked why I hadn't received an email to inform me of that fact only to be told that wasn't the way their system worked, to say I'm furious would be an understatement, very unapologetic, terrible customer service DO NOT USE. I went straight to viovet where I ordered and the food has been put by for immediate collection to make up for medicanimals huge failure.

I used Medic animal for the first time on 18th December to buy a couple of Christmas presents for my puppy. I was assured my order would reach me in time for the big day. No such luck!! By the 3rd January I'd now moved house and my order was still yet to be processed!

I contacted their customer service team who turned out to be unhelpful, unwilling and very, very rude! When the order eventually arrived (via asking the new people in my old home to post it up to me), the activity treat ball I ordered was cheap and nasty. It literally fell apart lifting it out of the box, but I honestly can't be bothered to get back in touch with them to argue for a refund. My advice would be - avoid at all costs, this company is awful.

I order most of my goods online and this company is by far the worst i have ever known. They take more than a week to approve an order for non-prescription medication and if you e-mail them you just get an automated response saying they will contact you in 48hrs and then you do not get a reply, If you ring them you are put on hold, i was on hold for 20 minutes and then i hung up. I would avoid this company at all costs, there are far far better animal medication online retailers.

Placed my order on the 28th, they took the money on the 31st...the day they went in to administration. Absolutely disgusted with them!

it says they closed down on 31st. seven days after I had sent them money. 

I wish companies going into administration as of 31 July according to some reports. Why indulge in smooth talking instead of being honest. This is what appears on logging to their website:

"Oops! We are extremely popular at the moment, you may not be able to access our site temporarily. We are working as fast as our paws can manage to get this fixed"

They should at least have adjusted their wording saying "we are extremely unpopular at the moment as we are unable to communicate with you regarding existing orders"

Placed an order on 29th July and only received confirmation of payment email!!!!! Been trying to contact them by phone and get cut off! Very angry and disappointed as I have used Medicanimal for months with no problems and always had delivery with 2 days. Now nearly out of specialised dog food so will have to buy it directly from the vet which is more expense. Hope I can get a refund or have they gone bust?