Pet Well Being - www.petwellbeing.com

Pet Well Being - www.petwellbeing.com

User reviews
3

Customer Service

3.4

Quality of website

3.9

Value For Money

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Pet Well Being - www.petwellbeing.com

Pet Well Being - www.petwellbeing.com
2.53 35 user reviews
526%
46%
36%
217%
143%
3

Customer Service

3.4

Quality of website

3.9

Value For Money

User Reviews

Neverusethem111
1

Customer Service

3

Quality of website

3

Value For Money

If I Could Give Minus I Wojld

If i could give minus I would.

Ordered some dog food on repeat (ever 4 weeks) notified it was dispatched and eagerly awaited order. Nothing came so chased with courier who said they had no record. This happened over the course of 20/04 till now. Sent lots of emails chasing this. Got responded to with vague apologies and no clear indication of when I could expect my order.

I'm convinced they oversold the product and just left us short.

Terrible company. Terrible customer service. Avoid!

1
BarbPetwellbeing

Hi there,

Here at Pet Wellbeing we do not offer dog food, may I ask if you may be reviewing another company?

We offer herbal supplements for cats and dogs, these are either in a powder form, a liquid tincture and we now offer our new line of herbal Chewies.

If any shipping issues occur while shopping with us we will always be happy to make things right with either a refund or a reshipment right away.

Please reach out to our customer service team again and you can request to speak to me, I would be happy to investigate this for you.

I look forward to hearing from you.

Warmest wishes,

Barb with Customer Care

MarciaWeiser
1

Customer Service

1

Quality of website

1

Value For Money

Does Not Stand Behind Their Products

After being a loyal customer for over a decade and never complaining about any of their products when they did not work, I made a call to them because my probiotic turned hard as a rock. Literally a rock. Hot water over the rock-like substance would not even melt it! The phone call lasted over 30 minutes with a condescending male rep, and he decided he would not stand behind this product. You'd be better off throwing $50 out of a window, guys!! Please understand that I have dozens of products that I have ordered from other companies that do not turn hard after really long shelf-lives.......... The rep's solution was to give me "loyalty" points! What a joke to get loyalty points if you NEVER ORDER FROM THIS COMPANY AGAIN. You've been warned.

1
BarbPetwellbeing

Hi,

We have tried to reach you to address your concerns, but have yet to hear back from you.

Considering this, we will proceed with what we believe you will find to be a suitable resolution for the situation, and again, we apologize for your experience.

If you do not find the outcome to be to your satisfaction, please contact the individual who has reached out to you for further assistance.

Your feedback is appreciated, and has been noted. Thank you for helping us to identify opportunities to better assist our clients, and resolve their concerns.

Warm regards,

Barb with Customer Care

Wheatenboy

Post Op Laryngeal Paralysis Operation

Our gorgeous 12 year old Wheaten Terrier had tie back surgery for laryngeal paralysis 4 weeks ago. He has really struggled with the soft coughing and roaring sound since the operation but we were told this was probable for quite a few weeks and the soft cough would probably still continue just not as bad as pre Op. I decided to try Throat Gold 2 weeks after his operation and didn't notice very much difference. After giving it to him for a week I decided to stop it for a few days to see if there was any change. There certainly was as he was back to gagging far more. I started it up again and I can only say he is definitely better on it than he is off it. We are 4 weeks today from the Op and I would say today has been his best yet. It will not totally cure the gagging or cough but the improvement is there for us to see. I would always say don't expect a miracle but as far as we are concerned any improvement to his quality of life is worth it.

1
pwbcustomercare

Hello there,

Thank you for taking the time to write a review, we appreciate your feedback!

I am glad to hear surgery went well and that your dog's cough is getting better. I hope that they have seen much improvement since and that you two are doing well.

If there is anything Customer Service can do to help please do not hesitate to reach out.

Warmest wishes,

Customer Care

Jeryna
4

Customer Service

4

Quality of website

4

Value For Money

Throat Gold

I have used Throat Gold for about 3 years now on my 10lb Maltese/Pom. I would not trade it for the world! It is the only thing that will calm Jake's cough and choking. I can use it more than a couple of times a day without him objecting - and he loves the taste because he licks every drop off my hands! Jake cannot take pills in any manner and must have all meds and supplements in liquid form so Throat Gold is my go-to throat relief. I also use the phlegm heat syrup when he needs his throat coated more. We are in the process of using CBD oil but have not decided if that is helping yet. It is not his favorite taste - and he let's us know that!

THANK YOU THROAT GOLD. It gives Jake instant relief when needed !

Customer in Central Oregon

1
pwbcustomercare

Hello,

Wow! That is amazing! We are so happy to hear about Jakes progress with the Throat Gold.

Thank you so much for sharing this with us. It is much appreciated.

Please don't hesitate to contact us if you need anything at all.

Kind regards,

Customer care

austinsplace
5

Customer Service

5

Quality of website

5

Value For Money

Amazing Kidney Support Gold

I ordered Pet Wellbeing Kidney Support Gold because of all the positive reviews. I followed the directions exactly and the next time my dog had his blood drawn for lab work I was so surprised that his values went way down. I can't emphasize enough that if you are thinking to try it, just order and find out for yourself. It is so true and it made me feel like I was really helping my pet. ABSOLUTELY AMAZING I love this product.

1
pwbcustomercare

Hi there,

Thank you so much for your wonderful feedback.

We love to hear all the happy results people are having with their pets so we appreciate you sharing!

Please don't hesitate to contact us if you need anything at all!

Kind regards,

Customer care

margaretgroves
5

Customer Service

5

Quality of website

5

Value For Money

Still Going Strong...............

Early last year, our twelve year old Elk Hound was diagnosed with bladder cancer, and we were told that even with chemotherapy, she would be unlikely to live long. She was really unwell, and had stopped eating. I had read about Pet Well Being on line, and in desperation I purchased a bottle of 'Life Gold' which aids the lymphatic system. As soon as it arrived I put a few drops of the liquid onto a biscuit and managed to persuade her to eat it. The next day she ate a small dish of dog food with the recommended number of drops in it. By the day after, she was eating normally and seemed her old self! Since then she has had Life Gold twice daily; celebrated her thirteenth birthday last Christmas and still has a voracious appetite and zest for life. We are convinced that Life Gold has contributed to her quality of life, and helps her to enjoy it fully.

1
pwbcustomercare

Hi there,

That is so wonderful to hear!

We are always happy to hear the positive impact the Life Gold has had for your pup!

Happy Belated Birthday as well and we hope there are many more to come! :)

Please don't hesitate to contact us if you need anything at all.

Kind regards,

Customer Care at Pet Wellbeing

Harmatiuk
1

Customer Service

1

Quality of website

Shipping Confusion

This company is located in Canada and when I placed my order I selected the ground shipping. I received an email from the company giving the date the product was shipped and the date and a UPS tracking number. The link they provided to UPS never worked. I called them a day after the product was supposed to have been delivered and was told it had been delivered. I advised them the product had not been received so they suggested i go door to door with neighbors and see if any of them received the package. I told them that was not acceptable. They said they would process another order and ship it the following Monday. Meanwhile I contacted UPS by phone and was informed it had been delivered by the Post Office.

In America when you are told the shipping will be ground and given a UPS tracking number the package should come to your door. We live in a subdivision where we receive mail at post boxes that are located thruout the commuinty and not on our houses. This is becoming a regular thing in new housing areas. We do not go check our mailbox everyday. Had we known the package was coming by Post Office mail we would have been checking it. It is summer and in Texas that means very very hot weather. I found the package in our mailbox.

I did them the courtesy of calling back and canceling the shipment they were going to send to replace the order and the customer service people I spoke with in Canada were not the least bit concerned that the package was delivered by the post office. They did not see any problem with providing a UPS tracking number and not mentioning that UPS would send it to the post office to be delivered.

I hope the product works. Kidney Support Gold Cat Kidney Support.

3
austinsplace

YES, this product works very well. It brought my Doberman's lab values way down, very surprised!! Sorry to hear your shipping issues unresolved. I too live in a subdivision and it is so hot here in Stockton, CA. that chocolate melts in my usps community box and I had the exact same problem with Amazon, however Amazon was more than willing to fix the problem and bypass the hand off from ups to usps and used private carrier instead. No more melted chocolate. Amazon also sells Pet Wellbeing products which is where I purchase all mine. Good Luck

Some will, Some won't, Next.

mbormann

I ordered Gold Itch on October 9, 2017 and has been waiting til now. Called customer service and was told they sent an email the same day that the item was out of stock. I told him that it didn't say that the product was out of stock when I ordered it. Now I have to wait til Nov 10. I hope Pet wellbeing will notify us if a product is out of order so I can order somewhere else.

pwbcustomercare

Hello,

I am very sorry that there was confusion with your shipping method. We offer a ground shipment but we have a few methods, being UPS Ground, UPS Surepost or USPS First Class Mail. This sounds like it was UPS Surepost, which means that the shipment goes from UPS to the postal service, once in your local area. I am sorry if this was not clear to you. I have spoken to our team to ensure they are giving specific information when giving tracking details going forward.

As for the delivery in hot weather, there is nothing to be alarmed with as our products are not temperature sensitive and can withstand very high heats for long periods of time. We've made sure of this to ensure there would be no issues when delivering to hot cities, like in Texas.

I am very sorry about this again and we want to strive to have the best customer service for you.

I hope the Kidney Support Gold works well for your pet as well! I have some personal history using this on my senior kitty as well.

If you have any questions please don't hesitate to call me at 1-877-633-2401 in the future.

Kind regards,

Damara

Customer Service Manager / Pet Wellbeing

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Fantastic Product. I Highly Recommand It!!!

This product saved my sweet Jack Russell. Her name is Lucy and she was very very sick. The doctor diagnosed her with liver and kidney condition. She didn't eat or drink water, she couldn't sleep, she was continualy walking all around the house, she began to be agressive. I though I will lose her. She was on Denamarin but that didn't help at all until I found Milk Thistle for liver disease. She is on the third week of treatment and she ia fantastic. She is eating, drinking, sleeping, barking, playing. She is amazing. Thank you Pet Wellbeing for giving my puppy her life back

2
pwbcustomercare

Dear Customer & Lucy,

We are so happy to hear about the fantastic results you've seen with Lucy! That is always amazing to hear.

Thank you so much for your kind words.

Please let us know if there is anything that you need!

Kind regards,

Customer Care at Pet Wellbeing

pwbcustomercare

Dear Customer,

We are so happy to hear about the fantastic results you've seen! That is always amazing to hear.

Thank you so much for your kind words.

Please let us know if there is anything that you need!

Kind regards,

Customer Care at Pet Wellbeing

juliaangelica
1

Customer Service

2

Quality of website

3

Value For Money

Worst Customer Service

Pet Wellbeing.com did not care that on two occasions I delayed a scheduled shipment on the autodelivery but the shipment went out anyway. Turned out, there was an old DUPLICATE record in their database that I was being linked to. I had to figure out the problem, and when I did, they did not even acknowledge my email never mind apologize for any inconvenience. I merely received a canned notice that they had canceled my orders and an RMMA to return the unwanted items at my own cost. If their service is so bad, then the company must be driven by greed not quality, so I no longer have any faith in their products. In fact, although I did feel that the old Tripsy helped my Smudge to a longer life, the Kidney Support Gold I gave my Tigger didn't help at all -- he died at age 15 of acute renal failure. Think twice before wasting your money on their products, and expect the WORST customer service ever if anything goes wrong.

1
pwbcustomercare

Hi there,

I am sorry that you had a bad experience and that you felt you were not taken care of by our customer service team.

I did look into this for you and I do see where they may have been some confusion with your subscription. I can see in the database that you had logged in to your Subscription and had reactivated the items in January. It notes after that there was a Send Shipment Now clicked twice, which would create duplicate orders.

Your email should have been acknowledged and I do apologize if no one responded to you. We strive to ensure all our customers emails are responded to and I am sorry again that it was missed. I will bring this up with the staff here as well.

I am truly sorry for your loss - I've also lost a pet to kidney disease and it is never easy. I did have success with one of my cats and the Kidney Support Gold so I am sad to hear it did not help your Tigger.

Please do let us know if you have any questions or concerns regarding this - you can ask for either myself, Damara or Anna.

I hope you have a nice day.

Kind regards,

Customer Service / Assistant Manager

pgalore
4

Customer Service

5

Quality of website

5

Value For Money

Can't Say It Doesn't Work

My cat was diagnosed with mammary cancer in November 2014. We elected to have surgery to remove the affected chain and when the doctor got in there, found it on both sides. They removed both mammary chains. I also elected to do chemo following the surgery. (My kitty was only about 9 yrs old and I rescued her from a physically abusive home where she had a flea collar placed on her as a kitten that grew into her skin and caused nerve damage and constricted her esophagus.) Needless to say, she had a crappy start. Chemo was tough on her, fried her kidneys. I started her on the cancer formula in May 2015. Her kidney values have returned to normal. She has been in remission for over a year now. They gave her 2 years with surgery and chemo and that will be in November 2016. She has gained weight, weighs more than she ever has in her lifetime. I am about to run out of the product and am afraid to stop it, just in case. So, I can't say it doesn't work, but I'm not about to find out!

1
pwbcustomercare

Hi there!

Thank you for such a positive comment. I'm happy to hear that it is helping your kitty out and we hope for much much longer!

Please let us know if there is anything we can do help you with your pet.

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Q&A

austinsplace

I have a Doberman on Pet Wellbeing Kidney support for kidney disease and it brought his numbers way down but now he has been recently diagnosed with Lymphoma cancer and I purchased the Life Gold. I noted that some of the ingredients were similar but not all. I am not familiar with herbs. I am not giving both products at the same time, I've stopped the kidney support to begin the Life Gold for his cancer. My question is: Is there anything in the Life Gold that could be harmful to his kidneys?

Do they have any other products that he could benefit from and would I be able to administer both products at the same time?

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