
Pets R Wright, Preston, Hull
Customer Service
Quality of website
Value For Money
Pets R Wright, Preston, Hull
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User Reviews
Customer Service
Unhelpful And Misleading, Pets Not Priority
Bought a parrot from them, told it would live 10 years. Read up on the breed and actually can live up to 25-30 years. Feel very mislead. Parrot had missing feathers and we were concerned. We understand they can moult but the bird was plucking. we phoned for advice and asked if they could provide us with details of the breeder or aviary where we could rehome it as we felt it needed interaction with other birds and was distressed and bored. We didn't want a refund on the bird, just some help on where to go next. The lady was dismissive and unhelpful. I think she thought we wanted the money back, we didn't. We just wanted a nice happy home for the parrot. Got told we don't help with rehoming. All I wanted was a phone number or website of someone who could help us and the bird. She just said sell it yourself. My partner phoned back to speak to her asking if she could help or take the parrot back, seen as her husband was an expert on birds and breeding them etc, just to be told you are not bringing the parrot back to us, if you do I will call the police!!! Disgusting behaviour and attitude when all we wanted was the best for the parrot and some help and advice from someone more knowledgeable supposedly with contacts with breeders who could have helped. Never entering the premises again. Animal lovers??? Never in a million years!! If that was me I'd have gone out my way to help the customer but she didn't care less.
Customer Service
Quality of website
Value For Money
Poor Tropical Fish
Bought 5 tropical fish from this shop at just over £15. After two days in my community tank I noticed that 3 of the said fish had white spot. The infection was so bad , and even after treating them, it has wiped out my whole tank. I will not be buying from them again.
Customer Service
Violent Owner When You Comment On Animal Welfare
Visited the store today, saw chicken in a hutch that was suitable for a maximum of 6, had around 30 chickens in squashed side by side with no space to move. said to my partner that's way too many in there, the owner overheard me, a small women and said we know nothing (by swearing) all and was asked to leave. She did this in a violent manner, threatening with police action and when my partner had her phone in her hand to read a text message she went to snatch her phone from her hand and pushed us out the shop.
Customer Service
Value For Money
Should Be Ashamed Of Themselves
Bought three gold fish as part of my ten year olds Christmas present, purchased the fish on New Year's Eve it is now the 9 th of January two have died and one does not look well at all.
Followed all instructions in regards to water conditioner and aquarium setup,
Still this did not increase the length of our fishes lives.
After doing a little digging on the internet I recently found that pets r Wright is NOT the place to go if you want quality and service. Pets r Wright ..... Pets R This website will not allow me to write what I really think
I personally will never darken their doorstep again.
Well done for breaking the heart of a ten year old little boy.
Customer Service
Quality of website
Value For Money
I Have Bought Rabbits And I Go Often
I purchased two male rabbits, only one turned out to be female. I ended up with babies but as an owner of these beautiful lion head rabbits I got it spayed and kept the babies until they where old enough to leave their mum.
I didn't complain as I enjoyed the experience with little bundles of fluff running around.
I've been going for years to this store, the staff are very friendly and helpful.
My boys love going to see all the small fluffies and I always come away with new toys for my pets.
Great value for money on all aspects.
Appalling
I was totally appalled today, this is the first and last time that I have been to this place. I have never seen anything so bad, the state of the poor fish are in their either dead already or nearly dead. It is disgusting im very shocked that this company are aloud to stay open. The whole was dirty and smelt awful. The poor other animals I didn't look closely at them but I can imagine what they are like. My little boy was upset seeingall of fish look as bad as they did. The water in the tanks was grey and so dirty.
Customer Service
Quality of website
Value For Money
This Should Not Be Shut Down
I've been reading these poor reviews, I think these costumers may of got out the wrong side of the bed. I have been visiting Pets R Right for years and I am a lover of animal of all kinds, I keep tropical fish and I have a GS dog, the staff that work there are polite and if you need advise they give you their undivided attention. I buy dog food and sometimes toys, fish food and ornaments for the tank and I have NEVER had diseased fish... They get the thumbs from me :-)
Customer Service
Quality of website
Value For Money
They Have Such Knowledge And Really Care
I have visited Pet R Wright a few times now and found that I am never let down. The staff are pleasant and really know there stuff, the owner's are cheerful and polite. I came in to buy some fish and new filter for my tank and a young lady helped me understand the type I needed for my tank and showed me how to clean it regularly. She told me they just had a delivery of fish and they all seem healthy, but if we had any problems over the next 24 hours to give her a call, the fish were fine and seemed to have really brightened up my tank, and it's never been cleaner! My dog loves it there too, she always gets a treat and a cuddle from the staff. If you want a personal service, shop here! Seen lots of new info on there facebook page too, someone must of started paying attention to it again :)
I Love This Shop!
people may say this shop is horrible but they are rather wrong! I come in to be welcomed and asked if I would like help, they tour me around their clean healthy shop. Telling me all the things I need for the pet and they are awesome! They let you play with there cute rabbits and birds. People are saying it is bad because they have probably offended the shop in some way, making the workers mad because they know their shop is amazing which it is!
Customer Service
Value For Money
Money Maker!
I visited Pets R Wright on a number of occasions...
The old man that owns it is not interested in the welfare of his animals or who buys them.
He is very over priced.
He even followed me around the shop asking me to breed my Giant rescued rabbits so he can sell them. Said I'll give you £30 for good colours!
I found him very foney and greedy.
I shall never go again...
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