Confused.com Reviews - confused.com

Been a loyal customer for many years and spent loads of money with Confused.com, last November got email to say if I took out insurance I would get a £20 Amazon voucher - I took out house insurance and NO voucher has ever arrived, despite asking and asking and emailing numerous times. Wont use this firm again, have since taken out holiday insurance and 2 lots of car insurance elsewhere - their loss - if they cant stick to the deal with loyal customers then I wont use them and will not recommend.

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Purchased my campervan insurance from them on the van insurance website, and refused send me a toy for my son on grounds it was a motorhome not a van its vw transporter sad sad people avoid.

Bought my insurance through confused.com, waited months for my toy (seems superficial, but this is why I used them in first place) 3 months past and no toy, emailed them where I was told I needed to fill out a form, but At no point throughout the whole process was I prompted to fill out a form therefor I didn't know. You would have thought a good customer service would have waived this ridiculous idea and just sent a toy to keep customer option high, compare the market sent one within a week with no forms to fill out. Bitterly disappointed, will not use again and certainly won't recommend to a friend. If they said there was a form I would of filled it out.

I checked the box for them not to contact me by phone when getting a quote, well ive had dozens of calls from them and other insurance companies trying to sell me insurance, and their quotes were more expensive than other comparison sites. Ive never had a problem with any other comparison site

Took out home insurance on the 25 Feb 2015.no toy sent beware. I have sent email after email with no help at all from confused. Com it has been a nightmare.I would not recommend these people I will not be using again.

I used the website recently to get some quotes for income protection. Since then I have just been spammed with constant calls from companies trying to sell all types of insurance.

I always look for boexes to tick for me to not be contacted so whatever boxes were offered I will have ticked, however, I don't remember there being that many.

A competitor site which I usually use for my comparison quotes I have used for years and not had one phone call from the companies as I clearly ticked do not call. Quite happy with that.

But will not be using confused again if all I get is spam calls after. I just want to look at quotes online and decide for myself, not be contacted by pushy sales people who wont listen.

filled in all the data for a car insurance quote - came up with a list of quotes that were in excess of £150 more expensive than the same search I did with comparethemarket - then they called me up and offered to get me another quote direct with their broker/underwriter - I eventually got put through to the receptionist who knew nothing about my quote - she then transferred me through to sales - waited a further 5 minutes when I decided to put the phone down.

They called me and acted like I called them! Complete waste of my time.

I used Confused.com to search for life insurance. It's been 4 weeks and I still haven't received documents or actually had any cover start. I was sent duplicate forms from both Confused and L&G, the company providing the insurance. Information on the 2 sets of forms did not match up, nor did it match the information I had submitted online. It took 3 phone calls and sending 2 seperate forms to finally get insurane in place.Consider the fact that my wife went 'Directly' to an insurance provider and received the same level of cover, up and running in under a week and I can't possibly recommend the servie of confused.com.

I did my home insurance through Confused.com and was given a very competitive price so I proceeded with the quote through to the insurer and had to fill out the same details agin on their site (why??). I filled in the details exactly the same as in Confused and got a quote of +£50???

This is underhanded as confused ask you how much was your renewal premium, then they beat it to show their figures as better than the other comparison sites but this is not the case. I've been busy all week at work and had to get my insurance today so was forced into accepting this.