Lets Buy Shoes www.letsbuyshoes.com

I placed an order for a scarf from this site and paid for next day delivery.

However, when I paid via Paypal there was an error message on the Letsbuyshoes website and I was unsure if the order had been placed. Therefore I telephoned the customer services helpline (got straight through) and they could see almost straight away that the order was on their system and confirmed I would receive it the next day.

As promised, the scarf arrived next day through the post. I am very pleased with the friendly (and personal) customer service.

The only small gripes I have is that the website error is apparently a very common one and this may be something they should look into.

The website also needs an update so that when you narrow down your search (for example to your shoe size) it actually only shows these sizes. It currently still shows shoes which aren't available in my size even when I've done this.

Perfect irregular choice shoes, quick delivery, excellent customer service when the website temporarily went down and competitive pricing.

I have ordered three times in this store and always got a perfect service from them. And the shoes are perfect.

I dont understand the negative reviews on this site, I ordered a pair of Irregular Choice shoes selling for upwards of £60 on ebay for only £43 delivered. Despite it being the week before xmas, they arrived just 3 days later, in perfect condition. I would definitely recommend!

After ordering my shoes I had a look at the negative comment about let's buy shoes I must admit I became sceptical about getting the shoes I ordered and if they arrived would they be in good condition however the shoes arrived promptly and were in perfect condition .

Just got me a fab pair of irregular choice boots, less than half the price I could find them anywhere else! At first I was told my size was unavailable, but they managed to find me a pair just half a size down and they fit perfect. Everything was sorted over a couple of friendly emails from helpful staff. Delivered within 4 working days! Could'nt be happier! Will buy from again!!!!

I ordered a pair of lovely shoes, they arrived and were broken. I followed the returns process, paid nearly £6 to return them to hear nothing. After several emails and nearly a month I received contact that the manager had authorised a refund because someone in the warehouse didn't follow the returns procedure! I looked on their site and they have the shoes that I asked to be exchanged in stock so why didn't they just do that - or have they just relisted the broken ones to sell to some other poor unsuspecting customer? I wouldn't reccommend to anyone as if anything goes wrong, they just don't possess the skills or intelligence to deal with it. For those who have had a good experience, then I envy you!

If it's not late never buy from letsbuyshoes.com!!!!I live in Japan but they shoes I paid for to somebody else(but that time I didn't know it yet.After long time waiting I asked for a tracking number and whem I finally get it(number, not shoes) somebody was already was happy to shoes for free.Delivery was finished already!!!!I wrote to customer center and they said that DPD(delivery service) have some problems with my address and will call me.I waited for call but nothing happened.I wrote to letsbuyshoes.com again but have no answer by now.They take the money,send my order to somebody else and seems like don't gonna back my payment.I don't what to do.I passed 2 weeks already and card paymend is finished and closed.I'm in shock!!!!

P.S. Forget to write that they took money for my order.At my order summary it was 100GBP, but my card's payment was 114GBP+ some tax.

On my fourth email to customer service to see if my order was even filled. Absolutely worst service. If I receive no response I'll have to have my creditcard company cancel the transaction. Used paypal in the transaction and the whole process failed when returning to the shop website. In every email I've attached the communication history and in every response they keep on asking for my order number when I NEVER received one. Shoddy website, shoddy service. Don't bother.

Just wanted to thank you for your good job! Very pleased with my new shoes.

Really driving bananas :) Thanks again. X X