Linzi Shoes www.linzishoes.com

I had a refund issue

Very bad customer service

I got a very bad experience

I returned an order over 8 weeks ago and they have not issued my refund yet, and the customer service department are very unhelpful. I will never use this company again. I urge others not to either

TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM THIS COMPANY NO CUSTOMER SERVICE

I was a first time customer to Linzi and this will definitely be my last.

The level of customer service I have experienced is appalling, shocking, the worst I’ve ever experienced.

I ordered and paid for 6 bikinis online. Only 4 bikinis were delivered to me. I immediately notified Linzi of this short delivery. I was informed that 6 bikinis had been dispatched and that this was the end of their investigation. The weight of the ‘6’ bikinis dispatched to me by Evri was 990 grams. I returned the 4 bikinis by Royal Mail which weighed 923 grams. All postage receipts with the weight of the bikinis were submitted to Linzi. This evidence alone of the weight of parcels was proof that only 4 bikinis were dispatched to me. But this was dismissed. Then I was told I would be refunded only for 4 bikinis returned. But I stated ‘How can I return items to you not delivered to me in the first place?’ My only option was to contact my bank & request a chargeback for items not delivered to me in order for this to be refunded.

color:#191919">This small company has an absolute terrible customer service. I will never order again and I will never recommend. Linzi will now respond with an insipid and bland reply which is a reflection of the truly awful company and the staff that work there.

I ordered a pair of shoes for an event on express delivery. It has been held up with evri due to bad weather for over a week now. I have requested a full refund, including the postage costs.

The delivery is not their fault, however the score is for their customer service. Customers cannot afford to have money tied up in failed deliveries and if this is how they manage their customers - all I would say is avoid puchasing from them especially as Black Friday is approaching. I am still waiting a refund and a response from customer services.

The shoe strap broke from the shoe entirely , i contacted customer service , who asked me for photos of the fault and now they are asking to cut the soles up with scissors !!! Absolutely ridiculous request and poor customer service will never buy again!!!

After one west the heel fell off my shoe. They want to refund me £8 to get them re heeled. Absolutely shocking service!

I've just ordered 3 pairs of sandles.

Love them. So comfortable.

Super fast delivery.

3 pairs of sandals for £42.96 Inc delivery.

Bargain

Do not buy from Linzi shoes I ordered two items. One of them (ZALA) came with little bit faults since I wanted those shoes really badly for an occasion I kept them I ignored the faults. On the day I wore my shoes just for a few hours and it caused discomfort and blisters to my feet. The blisters really give me a tough time I had to do school runs and all but I complained on the same day I wore the shoes and in response I get no satisfactory response.

A pair of shoes which cause discomfort I won’t be wearing them again and I’ve paid for it and now resting in my wardrobe.. Linzi shoes won’t even help their customers

Now they are saying that they cannot help me in anyway neither a refund or a return or any sort of compensation. I do not agree with this thing because normally every store if you get back to them and ask them that the product is either faulty or causing discomfort they will straight away do anything for you , even provide a good customer services but here the case is really worse so I wouldn’t recommend Linzi at all

The strap broke after minutes of wearing at a special occasion, i sent photo of strap as well as one of the soles to prove no wear. I have been told to cut a shoe with "household scissors" and send photo once done to enable refund. Do not buy from them!

Horrible staff I went in their and tried on shoes for a gathering I have a week from now so I needed to buy heels I tried in 5 different shoes because they didn’t fit right or was to high and the staff was very rude and one of them said is this your last one which I think was terrible because it’s a shoe shop your meant to try them in and that’s their job why work someone when you don’t want to do your job respectfully also 2 of the younger staff was talking about me to each other and giving each other looks because I was trying on shoes disgusting behaviour I can try one 5 or 20 pairs of shoes that’s what their there for and the workers job is to let me and be nice