Camping World - www.campingworld.co.uk

About a week after an expensive tent arrived (shipped from UK va FedEx to US), I got a duty bill from FedEx for 25% of the cost ($450). The purchase said free shipping, apparently not duty free shipping.

There was no way to calculate the duty fee. Customer service tells me they have a calculator on the site, but it's a joke. Unless you know where the item was made (which was NOT on there site) its impossible to calculate. A simple tent, bought in the UK, that was apparently made in china, has a huge tariff.

I was straight up told from customer service that it's impossible for them to know where every item they sell is manufactured.... well guess what, if you don't have this info, the end user gets stuck with a bill. They simply don't care. Will never buy from them again. 0 Stars.

Delighted with the service I got from Camping World.co.uk. Found the canopy I was looking for at a great price ordered it on 31/3/11 and it was delivered to my door in Ireland on 5/4/11 great service will be ordering from them again in future for all my camping needs.

I thought I'd share my experience of Camping World as it's not often that people write about the good things and more often focus on the bad. I bought a new 2011 Outwell tent from Campingworld.co.uk back in January as a pre order and expected delivery in April or even May as advertised. They called me and said it was available earlier and did I want it? I said yes and it was with me the next day before 10am. Super impressed and very happy and the service both online and the staff who called me. ParcelForce were efficient and even brought it in for me so can;t fault anything in the experience at all and would definitely shop there again. And this was the cheapest site for Outwell online by a long way as I did patient research before I bought my tent. I will definitely be using them for all my other bits and bobs. So thank you very much Camping World and keep up the good work! 5* from me!