Cycle Store www.cyclestore.co.uk

I ordered a pair of shorts from Cycle Store which never arrived. Efforts to communicate with the cycle store and find out what was up was fruitless. In the end, they have my money and I don't have anything to show for it except for a terrible experience and crushed dreams of having a new pair of cycling shorts. Beware of ordering from the Cycle Store.

I ordered a bike lock from here that was £25 cheaper than it was at Halfords.

I spoke to someone on the phone (who sounded intelligible and competent) to check that it would be next day delivery and lo behold 23 hours later I have the lock in my hands.

Absolutely fantastic store and if I'm buying cycle goods again I'll look here first.

I ordered a rucksack from the Cyclestore before christmas as a gift. The rucksack arrived in a very timely fashion and in perfect condition which was a great start.

Unfortunately the rucksack wasn't quite right so I looked to return the product. Not only do the cyclestore operate a no questions return policy up to 1 YEAR after the purchase but they processed the refund extremely quickly.

This is one of the best online companies that I have ever made a purchase through and I wouldn't hesitate to recommend them or use them again.

Going on 2 weeks since order was placed, and no sight of parcel. Not possible to accurately track shipment as carrier companies change along the way, without any notification. Spent way too much time on the phone trying to find someone, somewhere who would be able to accurately identify the package's location, to no avail.

Will wait one more day, if no delivery, then will cancel order.

I ordered the above on the 7th of Apr and was delivered on the 10th fitted lovely and look great would buy from them again

I ordered this bike when it was listed at over 40% saving. I phoned first and although they said they had no stock, they told me it was no problem ordering. They took my money straight away and I received an email to say it was on order and would be about two weeks. I then read some reviews and began to fear that they would cancel the order given that in the meantime the price had gone back up again. I phoned them to confirm all was still on and they were very helpful and assured me I would get my bike at the price I paid. About three days before the initial date given, I received another email saying it had been ships on a 24hr service. The bike arrived in perfect condition. Obviously being mail order you have to set the bike up yourself but this being a folder that was pretty easy. So overall my experience was good. I had to wait a couple of weeks for it to be ordered but at this price it was well worth it. Their communication throughout the whole process was excellent. So I give them full marks!

Ordered a bike on sale. Bike came 2 days later, well packaged and gearing was already set up. I had expected quite a bit of tinkering, but all I had to do was put the seat post in and attach the handlebars and front wheel. Fantastic price, great service. Had been a bit worried after seeing some reviews, but I can imagine how it could have been better.

Bought a specizliased bike from them. After doing lots of research and visiting one of the high street bike shop (evans) I was still none the wiser. So..spoke to these guys. I'd narrow to a couple of bikes but had no idea which was going to be best for me.

They were helpful and price matched as well. Bike turned up a day earlier than they said.

They sent the wrong bike computer, but they did go out of their way to correct it. So very happy. Breath of fresh air etc.