Julian Haines Bowls Ltd Sterling Slimline 00

Website clear and easy. Service excellent

Now it is not everyday that I go looking for lawn bowls to buy. But because it is my mums 65th birthday and that is what she wanted I thought it would be a brilliant way to get out of being imaginative!

First off, I will say that there are not many shops online that sell Lawn Bowls so my choice was limited. However, I did come across Julian Haines Bowls more than once. After surfing their easy website, I found what I was looking for. Sterling Slimline 00. (No idea what any of that means by the way!). £99.00 plus delivery.

The day after I sent my order through I received several phone calls from them. I say several, because I did not answer my phone for all but one calls.

They contacted me to let me know that they did not have any of the bowls in stock and that they had spoken to their supplier, who is based in Australia, and had been informed that the bowls would only be in the UK at the end of June beginning of July. Now I will say that my original request was that they be delivered at my mums house before or on her birthday which is mid June.

They offered to send a equivalent, or a voucher to her as a replacement and apologised. I decided to stick to my orginal order and opted to wait for them.

I received numerous emails to let me know the status of the order and was kept up to date.

Two days ago I received an email to let me know that the bowls would be at my mums house the next day. And YES, they were. Payment was taken out of my account on day of shippping.

Would I use Julian Haines Bowls again? Without a shadow of a doubt. I just wish that every company I have dealt with would be as efficient and transparent as they are.