Mark Anthony Bikes Direct www.activesport.co.uk

I have purchased an item supposing it would be under 3-5 UK Stándar Delivery (That is what it was showed at the check-out).

10 days after I contact them to know what happened and they told me that some items can take 7-10 days. Anyway, it’s been already 10 days! They realized and make the effort to check what going on and tell me that is on its route. Next day I received a letter from them (saying that the item was not delivered…) asking me to sign it so they can formaly ask the Delivery Company what happened. When I send the letter they told me that the item has been delivered!! But the item is not in my hands and my money is in their account. Proper Cheating!! And the best of it, when instead of a refund I ask them to send me another one (because I actually need that spare part) they refuse just saying: “Uk mail delivered the goods to the address you requested, so sorry no refund and we will not be sending another one”.

I have all the email sequence with me if somebody want to check them out.

Aftermath: They have my money and who knows who got the item.

Quick reply at my question. Time shipping correct for France (12 days) and a good packaging. The received component is conforms to the description of the website. Thanks Mark !

Réponse rapide à ma question. Délai de livraison correcte pour la France (12 jours) et un bon emballage. Le composant reçu est conforme à la description du site web. Merci Mark!

Cryptic, rude and dishonest communications. Spend £350 on a frame and still hasn't arrived a week later despite being told it would. Wanted to cancel but was told that I cannot. Basically their customer care policy as follow: Customer annoying and always wrong, so please feel free to be rude to paid customers. It would also seem that they sell you an item, take payment immediately, and then you wait until it turns up. As soon as money is taken their responsibility ends. Got the feeling throughout this painful process that as a costumer you are an annoying nuisance that dare inconvenience them after they did you the favour of taking some money off you.

If you really want a painful sale then feel free to use them, else, avoid at all cost. It's people like these that give small business a really bad name!

No information about delivery. Item never arrived. They claimed it had been lost in the post. Only positive ting was that I eventually was refunded but only after sending many emails.

DONT DO IT!

slow rude inaccurate and unhelpful. ordered parts which they listed as in stock, they were not so they had to order them in, over twenty days later i have had to make 8 phone calls and over 15 emails to sort out this mess!

the staff are rude to the point of insulting and of no assistance, the team on the email whilst not rude, are of no assistance and avoid answering simple questions.

Did the parts arrive? yes,eventually

Would I ever use this company again? no chance!

I've ordered some goods from this site three month ago. After no goods was received I've contacted with owner. Without positive results.

No goods, wrong service and refuse to refund my money back! The only thing I've really received is a plenty of negative emails.

Worst service I ever seen. Do not recommend anybody to use this shop.

urgent vacancies is best service prodiver as per my suggestion got for it

Ordered a rare saddle-cover from this company, it arrived promptly, and on receiving it, ordered a second (as I say, it was a rare item, and they had multiples of it). Second one arrived equally quickly, and the staff I communicated with were very efficient. So exactly what an online shop should offer, basically.

i bought a tool for hollowtech cranks through ebay, and it arrived before i expected. well packaged. generally just a great service, ill be using you again

Responses to enquiries about the whereabouts of my order ranged from cryptic to rude. A dozen emails and no straight answer to what I consider to be a fairly reasonable question "when will it arrive?". Wouldn't even say whether it had been sent or how it would be sent.

Very frustrating. Have had to order from someone else that I know will deliver just to make sure it's here for a trip away.

A bit of google research will show that the shop is well known amongst the cycling fraternity for terrible service - wish I'd done this before ordering!