OnlineGolf.co.uk - www.onlinegolf.co.uk

I ordered 2 golf polo shirts as a treat for finishing my latest hospital treatment , One of the shirts arrived all crumpled up , would have struggled to fit my 10 year old son as it was tiny , and no sign of the other polo shirt , but full payment was taken from the bank , i was told to wait till other shirt eventually arrives and post them both back , even after telling them i am severely disabled , housebound , and cant get to a post office , i did order before from Online Golf , and everything was fine , i even recommended them , but they wont be getting anymore from me , and would advise to avoide at all costs.

Took my order then some days later cancelled it saying they had taken too many customer orders but advised I order something else on their site.

I was sent wrong club they said I can return club but I had to pay postage (£12 )never use this company

Ordered a new set of irons, when arrived I was a club short - contacted Online Golf straight away to make them aware of this. I was told they were already aware the missing club was out of stock until the New Year but failed to inform me, so obviously I wasn't too impressed. I spoke to a lady who couldn't of done anything more to help,I received a alternative/better club the following day with no extra charge. Great service from her and will be purchasing from you again!

Ordered a bag on 19/06/16. Went into my account to see when i should receive it. Bag wasn't dispatched until the evening of the 21st. So their 3 to 7 working day delivery is allot of rubbish. 2 full working days before its even dispatched. Then it came to me. I remember ordering a set of irons, after numerious emails...days turned into weeks. 3 weeks later i call them yet again and told them to cancel the order, to which their reply was "their out for delivery" . I then told them "i will tell the couirer to take them straight back" which happened and i got in touch will paypal for a full refund, which i got. AVOID IF YOU WANT SOMETHING IS A REASONABLE TIME SCALE.

Have you ever ordered something online as a gift for a special person on their birthday? That is what I did and gave plenty onlinegolf.uk plenty of time for delivery. A week passed and nothing received. After many emails an eventual response was triggered which included an apology plus a guarantee that the item would be delivered by courier last thursday. It did not arrive thursday and upon enquiry I was given another apology plus a guarantee that it would be delivered Friday without fail. It did not arrive and upon enquiring this morning I was given an apology and a guarantee that it would be delivered next Monday. What a shambles. I have cancelled the order through Paypal. I have no intention of hanging around all day next Monday simply to receive another apology on Tuesday! Staff were courteous in correspondence and on phone but the organisation obviously has fundamental problems.

DO NOT BUY FROM THIS COMPANY. May be competitive on price, but they are only interested in selling you a product. It's when things go wrong that you really find out how good a company is or not. Purchased pair of Footjoy shoes towards end of last year and both have split and leak water. I therefore sent them back under warranty but after weeks and weeks of chasing up, still have not been replaced. I am left with no option but to pursue my claim through the Small Claims Court.

DO NOT BUY FROM THIS COMPANY. May be competitive on price, but they are only interested in selling you a product. It's when things go wrong that you really find out how good a company is or not. Purchased pair of Footjoy shoes towards end of last year and both have split and leak water. I therefore sent them back under warranty but after weeks and weeks of chasing up, still have not been replaced. I am left with no option but to pursue my claim through the Small Claims Court.

Very pleased with choice. Easy to pack clubs. Good website to enable choice of product. Would recommend Onlinegolf on the dealings I have had with them

What a let down OnlineGolf has turned out to be. They took my order for a pair of Adidas golf shoes, then, five days later, sent me an email to say they couldn't deliver the goods because they didn't actually have them. Surely, with such a computerised system, they must know what stock they hold?

To make matters worse, the email encouraged me to buy another CLUB instead! I'm not really sure how a golf club would fit on my feet.

I replied to their email registering my disgust at their non-service, and, surprises, surprise, heard nothing back.

Ah well, that's customer service for you, OnlineGolf-style, at any rate.

Long-term customer lost.