Sweatband.com www.sweatband.com

Ordered an exercise bike which was delivered promptly, unfortunately it developed a fault. It took 8 emails to finally get a returns number. Sent the item back to the address I was given in Yorkshire which I had to pay for. Sweatband are claiming they have not received it despite sending them proof of delivery and have not replied to this which I sent a week ago. Would not recommend this business.

BEWARE!! Do not purchase a treadmill from the company. First treadmill purchased in August 2020. Worked fine for a few weeks until just stopped working one day. Problem with the alignment of the running deck. Next treadmill delivered Oct 2020. Worked fine for a few months until just stopped working. Sweatband are now saying treadmill cannot be kept in garage and must be moved inside, saying that the user manual indicates the treadmill should not be kept in a garage. Interesting no where on Sweatband's guide to buying a treadmill does it tell you some treadmills cannot be kept in a garage, nor does it confirm this in the product description, nor does the website direct you to check the user manual before purchase. Sweatband and manufacturer now indicating warranty will be void unless we move treadmill inside which we have no space in the house to do so. This company seeks to avoid their duties under the consumer rights act 2015. We have purchased a treadmill which was not cheap and now in less than 6 months we have had 2 faulty treadmills. Going round in circles trying to communicate with them and appears legal proceedings will be the only option. Extremely disappointing.....

Sweatband takes money for items not in stock. Then sits on order for weeks without sending an update, ignoring the customer.

Charges premium rate to inquire, then tells customer that it is the customer's fault for not realising that it is advertising items that it has not got and probably never had

Rude, inefficient, useless. Christmas ruined!

Dont order from Sweatband

Sweatband are rubbish. Seriously, I’ve nothing good to say about the purchase, I’d better stop.

Ordered trainers on Monday, found out they had no stock afterwards, then on Friday had an email saying they couldn't get hold of my order because the model was 'discontinued' - which it isn't (and the next model isn't released for 6 months).

They also said they left a message on a number I never gave them.

Unprofessional and pretty much useless.

Purchased a pair of Salming squash shoes, had my first game within a week of receiving them and the sole already started to pull away from the upper. Sweatband insist that I send them back for inspection before they issue a replacement even though I provided a detailed photo of the defect. Terrible policy as the only one who is being put out by this is me THE CUSTOMER!!!, I have matches to play this week with no shoes to play in. I would have understood if I purchased the shoes months ago but they were just delivered. Also, were stated as In Stock on the site and after I placed the order was advised not in stock and had to wait over a week for them to be delivered. All in all, not impressed and would recommend a different brand as Salming is taking no responsibility and will definitely be my last purchase from Sweatband.

Ordered a NordicTrack treadmill.

1) Waited in all day for delivery. Told 9am turned up 2pm

2) Installation very fast but....not done properly wires hanging out, squeaks and glitches.

3) Another 'technician' comes and inspects, says parts missing complete incorrect installation

4) Told missing parts cannot be found or ordered and refund would be given once collected

5) Took day off and waited for collection...chased and told they would not be coming for another 7 days?????

6) Still waiting for response from Sweatband...

AVOID AVOID AVOID...

I ordered a Nordic Track treadmill from Sweatband. It did not work. Their favourite term is ASAP which means they manage to get you beyond their 14 day moneyback scheme. We were then bounced between their supplier ICON who are equally as poor at customer service.

It is particularly difficult when it is a heavy piece of equipment . Apparently you are not allowed to return it after 14 days and even if you were naïve to believe them on their ASAP and managed the request within the 14 days it appears they state a very high cost for the return.

I thought that there would be protection having bought it through Amazon but that does not appear to be the case either.

There appears to be other complaints of a similar nature on the net.

I have ordered badminton racket, at the time of order it said will be delivered with in 2-5 working days, then after couple of days it said between 2-7 working days, I have rung and confirmed that it will be delivered with 2-7 working days, but next morning it said new stock and stock will arrive in 2 weeks, really disappointed do not trust them their website does not tell the correct information, do not trust their products either, just a waste of time, eventually all these lies I just manage to cancel my order.

August; Got Kettler Axos P --Good price. Faulty Pedal thread - fixed.

I thought the resistance was too low but was persuaded by Sweatband it was not a fault as I am big and very strong. The resistance tailed off to 0.

I had the bike replaced by Kettler. Resistance good which made me realize 1st bike was totally faulty BUT the pulse meter was reading high even with no-one on the bike. I reported this to Sweatband who replied that THIS WAS NOT A FAULT as it was not apiece of medical equipment. (True but a corpse would register a pulse in their world.)

I phoned Kettler myself and they are replacing the FAULTY handlebar with sensor.

Summary:- Beware Sweatband

Beware Kettler (3 major faults)