Wheelies www.wheelies.co.uk

After having my bike stolen the insurance company told me I had to use wheelies for a replacement. The selection to choose from is limited and a lot of makes I never heard of. Bike comes in S/M/ML or L but wheelies size guide is in CMS, so had to look on other websites to find size.

Had an email for delivery on 20/6/19 by DHL so took day off work, on that morning DHL tracker said delivery that day then at 1pm DHL tracker changed delivery to 21/6/19 so wasted day

Halfords, You should be ashamed of yourselves Being part of this scandal. This company, who clearly have no regard for anything or anyone (even employees) are a company of Halfords and are one of the worst behaved company in the business of bikes. The reviews say everything, when overall 55% of your feedback is terrible you need to ask yourself why would you even consider buying anything. I’ve had firsthand experience with one of the chief clowns and sadly I was treated like a lowlife even though I was ultimately going to purchase a round of new bikes for the family. I know this experience is not exclusive to my single experience because I have spoken to others who have had the same horrible experience. I can never consider recommending a business who behave like this. At your own risk people.

My sons bike bought for his birthday was damaged/vandalised after being locked up at the side of the football pitch..

Insurance company put me in touch with Wheelies. Their service and staff attitude have been second to none and my son has had his bike replaced. Would certainly recommend them for their professionalism and service

By far the worst customer experience I have endured for years. Bought a bike from them that nearly killed me (the handlebars collapsed on a busy London road), spoke to a guy, after waiting 18 minutes, who literally couldn't care less. They sent an enormous box to collect bike, 5 days later said box is completely blocking my hallway, they have failed to respond to 4 emails advising me when they will collect it. So please have nothing to do with these people, they're absolutely Mickey Mouse. Update 6 August, still no repaired bike, apparently the part will not be available until 17 August....countless emails, surly staff, the list of negatives about this company is seemingly endless...

I ordered a bike advertised 3-5 day delivery in late March 2017 and received confirmation of a 20 April 2017 delivery. Reluctantly I accepted this and on 20th, having heard nothing rang Wheelies to be told its now the 28th.

On 28th having heard nothing I rang asking about delivery to be advised not received yet.

The bike was needed for a holiday and ordered 6 week in advance.

Customer service is appalling with simply no communication at all.

I have cancelled my order and will now go elsewhere and would advise readers of this review to do the same.

A dreadful experience with Wheelies. Hopeless, quite hopeless.

Superb bike , superb service from wheelies , brilliant delivery on time and well packaged and boxed.

Kept well informed by phone calls and emails about dispatch and delivery.

Will highly recommend to friends and family .

Thank you for a great service.

Ordered new road bike for my wife after being let down by another company. Not only did they match price, the bike arrived in 2 days along with 2 free gifts, a multi tool and a pedal spanner. I would not hesitate in using them again. The staff who I spoke with were knowledgable courteous and friendly.

Ordered a bike that showed in stock and stated dispatched within 2-5 days. Did not hear a thing so on the fifth day I contacted them only to be told the bike I ordered was not even in the country and would not be delivered for another six weeks!! I have a charity ride to complete in a couple of weeks so have now got to source another bike quickly. I stated this to the sales manager and he said they could possibly look at a replacement. I asked if they could supply another model for the same price and they declined eventhough I told them that I had actually found the replacement bike £50 cheaper than the original bike I ordered elsewhere. In the end I have had to cancel my £3000 order and take my money elsewhere. They state they pride themselves on the service that they provide their customers, I very much disagree.

Terrible customer service, had issues with a bike, it was not the same as I asked for when I purchased in over the phone, when I tried to get a refund it was a nightmare dealing with them, I was even disconnected mid way in explaining to them my dispute. I would avoid buying a bike from this company.

Bought genesis volare 10 ,item arrived on time and well packaged.

Excellent bike ,great value.Would recommend to anyone.