PhotoBox - www.photobox.co.uk

I had been using Bonusprint to get my photo books made but when I went to do that again I found that it had joined forces with Photobox. I didn’t think that would matter so I went ahead anyway with an album of over forty pages of black and white photographs that I had just taken.

When the book arrived it was immediately apparent that the whole thing was slightly overexposed and that the blacks were not really that black and the whites were close to being blown out. The contrasts were low and each picture that should have been crisp just had that greyish look. On the computer in Lightroom they had been perfectly good. The gloss paper that I paid extra for was OK as was the quality of the book itself.

This is a poor result even with 50% off and I shall never use them again.

Used to be good but now customer service shocking. Paid extra for quick delivery. Arrived 9 days after this date with no explanation as to why. Missed event I need it for. Very poor communication after event which seemed like AI.

We were actually late in ordering. The book was not only a really good quality and exactly what we wanted, but it turned up 3 days early!! So pleased with it all. Thank you.

Awful business, used to be good. Ordered 2 calendars for Christmas received just 1. Emailed their customer service.

Standard response been busy and have continued to ignore further emails regarding the missing item paid for.

Do not recommend - shocking service!

I would leave 0 stars if possible

I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have now refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned.

We were dealing with an agent who is misleading.

Difficult process and poor service

I decided to have a canvas created of our Dachshund when he was a puppy for my partner on mother's day. I chose photobox and began the process. I am reasonably okay with tech but struggled with the site where it was impossible to place my picture where I wanted it without cropping my dogs head, ears, feet etc. I accepted an image to check how it would look and it looked fine so I ordered it. When the item arrived I was surprised to see parts of the head ears and feet etc all chopped. I complained to photobox attaching pictures of what I wanted and what I got. After taking an unreasonably long time to respond they basically said that it was my fault and they were not prepared to do anything.

Obviously to save money, paper quality (GSM) has decreased considerably over the years to the point the calendar curls at the bottom.

They reprinted using the same paper and now refusing to refund.

The template has changed as well so you can no longer add text onto a picture in the date field.

Go elsewhere.

#Worstcustomerserviceever

I ordered a Photobook as a Christmas present well in advance paying for "Fast Delivery". I was informed via email the book had been dispatched however the courier indicated they were still expecting to take possession of the parcel from Photobox.

When I contacted Photobox they indicated there had been a problem with my order and it wouldn't be arriving.

They make it up as they go along.

I received an email to say that my order was despatched on 11 November and delivery would be 14 November.

No delivery as of 16 November so I contacted them and they told me that it was despatched on 12 November by 2nd Class untracked post. I paid £4.99 for postage and the Royal Mail 2nd Class tracked and signed for parcel rate for an A3 calendar is £3.95.

The Royal Mail charge for an A3 calendar sent by normal untracked post is £3.58 by 1st Class and £2.95 by 2nd Class.

They charge for £4.99 for delivery but profiteer by using normal delivery

They also tell me they would do nothing about chasing my order until 14 days had past.

My first and last order with Photobox

Very poor service.

Spent a day putting together a special photo book for my first anniversary.

I checked a few days after ordering to make sure it would arrive on time - I was told it would.

It didn't. In fact, it's still not arrived, despite an arrival date of 31st Oct.

They left no time to make alternative arrangements.

Offered no refund, despite admitting that they messed up big time.

The gift is now null and void as the time has passed.

We won't be using Photobox ever again and we suggest reading about how they don't take responsiblity when they mess up your special orders and look at alternative companies.