Bristol, Airport Tavern Parking

I booked this parking back in January for May 2024 ,I phoned to inquire and spoke to a lady who was so helpful and seemed pleasant enough, I will update after my departure on May 31st but so far so good.

It was the worst experience ever!

I left my car for a week to go on a short holiday, and it had about 60% battery charge. 3 days later, I got a notification that my battery was down to 20%, so I called the place to see what happened and they blamed me for leaving the lights on and said that they only park the cars. On my return, I was kept waiting in the rain in the middle of the night as their dirty minibus couldn't take more than 13 people at once. When, eventually, I got to the carpark, I was shocked to discover that my car was blocked in. It had a scratch on the wing, there was a 76 miles trip recorded while I was away. I went to check the footage my car recorded only to discover they went above and beyond and completely wiped out the memory of the 4 cameras in my car.

I was asked to call the next day to talk to somebody about the scratch. After about 50 attempts where the line was busy, when I managed to talk to somebody, she told me to call back in 10 minutes. I managed to beg her to take my name and number and pass it on to who apparently was in charge, but he never called back.

DO NOT USE!

These people need to be shut down!

Bunch of idiots. Lost the car for half an hour. Barely cared

Don’t park here

You might think cheaper parking is ok but I would never park here again. I came back to find scratches all over both sides of my car and when I confronted the parking attendant he said it wasn’t their doing. He then said that it is in their contract that any damage isn’t their responsibility. They are extremely rude and do not look after your car. Spend the extra £20 and take it to the airport.

Arrived at Bristol airport on time phoned up and they said someone would be around shortly 1 bus turned up 20 minutes later and it was a free for all the driver said he could only take 13 and said he'll be straight back that never happened we waited over an hour the driver just said their busy when we got to the Tavern it was chaos loads of people waiting to get to the airport. They know how many people are arriving and departing but couldn't careless. The staff were rude and unhelpful the place was dirty all are luggage got covered in mud.We'll never use this place again.

Don't book

Minibus rundown and filthy you need to wipe your feet on the way out..

Don't wear nice clothes and expect them to be clean when you leave the bus.

Rude male staff member when asked to move a car because we were blocked in didn't have any interest in helping us. No customer service skills.

Car park is a complete dust site car was thick of dust .

If there's not enough seat's on the minibus they won't do 2 trips your expected to stand on transfer. Driving using his mobile when driving.

Never again. Car is not a secure site its a dusty pub car park.

I must start by saying your lady in the office, I’m gutted I can’t remember her name, on the 15/4/23, was a positive super star and a credit to your company.

Also positive mentions to an agent ( the one who’s daughter was ill and other who took me to my car ( I will refer to that later.

Also, thank you to refunding my parking and cost of my brand new trainers ( pictures attached )

Now,

On arriving on the 8th and 15th I rang the mobile ( attached in the last picture ) as instructed. Only to find out on the 15th that it was the mobile for Oakwood parking. I rang chasing the pickup and he was in the drop and go. So I know this mobile wasn’t for your company! How did this happen??

So on the 8th I drop the car off, with the lady, ( I was told by the lady who was working the 15th that the lady that was working ), asking if I’d booked. I showed her my confirmation email, which I later found out from the lady working the 15th that CPD do not tell you I have parked booked. And that’s the only way you know I have booked is to show you your booking reference and the CPD booking reference ( in the subject, and also picture attached. )

Lady could not find any paperwork with regards to my booking so had to fill out a new plastic clear envelope with my details. Which as you can see she put down collection at 1 AM on 16 April. As per my booking instruction. I, explained I had put that time in case we went over 12 AM, due to a delay in arrival, but she explained that my car would be blocked in if I actually arrived earlier. So, as you can see she changed the time to 10:00 ( looks like a.m. as I would guess 10 PM would be written as 22.00 as you can see ) , she did not change the date to the 15th, as you can see.

She gave no paperwork To me. Just a business card for the airport Taven highlighting the landline number.

Anyhow we were picked up by your driver and delivered to the car collection at about 11.20pm.

Oh, I approached the lady working the 15th, and again I am sorry I cannot remember her name, but she is a credit to you.

I must also say that we were offered a hotel for the night, use of one of your cars, or a taxi ( I would have sent my partner while I waited for my car to be recovered ) so I credit your staff, but I needed my car.

Anyhow, there was no record of my booking, it was not written in the CPD book which she showed me. My keys were not in the 15th date for collection and luckily I could see that my car was 1 mile away because I have the BMW app. So, basically, at this point, you had no record of my car, and the lady even asked if I was at the right collection company. Now I was worried.

I asked the lady if somebody could take me to the location of my car that my app was showing. I also asked the lady if my partner could go through all your envelopes and see if she could find my keys when I went to locate my car. And again at this point your company had no idea where my car was or where the keys were.

Up stepped helpful representative. He drove me to what was showing as 4 Currell Lane. So outside the house I tried to unlock my car using that BMW app. To see if I could hear or see lights. I did hear a noise of a car locking it self.

He then told me, there was a site the other side of this lane where some of the cars were stored. So he drove me the other side.

Bearing in mind, it had rained most of the week I could not believe my eyes when I saw my car deep stuck in a muddy field. This is nothing short of negligent. And this is where I ruined my trainers. Fortunately, I then had a phone call from my partner who had found the keys.

Obviously, I was a little bit more happy because now I found my car and I have the keys however, I knew the car was stuck. I would need recovering. It was now about 12:30 AM

Your key manager was called I spoke to him, but as your manager and the dire straits that you had left, as a company, my car in and the fact I had 100 mile drive home and should have been home at 1 AM, I would’ve expected him to come out from Weston to see me and deal with the issue but now he sent another representative, the one whose daughter was ill, and again he was amazing.

The lady working then and was on loudspeaker and I couldn’t believe my ears when I heard she say twice “it’s not my problem”. When I’m reality she had started the problem because she made no record anywhere of my car being dropped off.

Roll-on another three hours and finally a recovery Land Rover came from Weston to pull my car out of the mud, aided by the representatives and I was on my way just before 3:30 AM, getting home at 5:15 AM. 4 1/4 hours after I should have arrived.

I must also say that the other Martín was from the get-go very negative saying it’s not our fault, unlike your lady who was working, and the other one, who kept apologizing for the situation. I must also say that my partner asked the negative Martín when he went to also help get, my car that he would be back in about 10 minutes and he was very rude to her and after being in your reception for nearly 3 hours I admit, I lost my temper to defend my partner and swore at him. I think I did well to keep calm for three hours , especially when there was no management willing to come to help, and I believe that should have been ?

I did overhear the lady in the office suggesting to negative Martín that he did apologize because he was rude first, but this was never forthcoming.

I understand you, you are in Amsterdam, and one is a Lanzarote, which funnily enough is where we arrived from.

So I was happy that the agent, after speaking to the lady, working refunded, my parking and trainers. However, after being stuck in the reception for four hours and locating my car myself, and my partner, finding my keys, and the fact that we had to extend the babysitter we had for my partner’s daughter for an extra seven hours because of your incompetence, I am requesting the following compensation.

£15 x 7 hours for the babysitter

£20 x 4 hours for my inconvenience ( my hourly work rate )

£15 x 4 hours for my partner ( her hourly rate )

£245 total.

I do believe this is a proportionate compensation, and that really for the situation your company put us in refunding the cost of the trainers and refunding the parking was a no-brainer and non-negotiable.

Also, while we were there, we heard that only the other day a set of keys were left in a car that there have been many issues with CPD.

I look forward to hearing from you within the next couple of days.

No reply 15 and 21st April.

I feel it's totally unjust to give this company 1 star - Terrible it should have a minus rating on the facility. What a bunch of low lives! I wouldn't give them my pushbike to look after. I'd rather leave my car at a gypsy sight.

There again most of these probably are gypos!

Used this parking for the first time and will never use it again !!! Avoid it for any price !!!! I left my bmw for a week time when I was on the holiday, I had a dash cam which was disconnected when I came back to the car!!! But they haven’t noticed it straight away and it clearly recorded when they moved our car out of the car park and took it for a ride. Then they probably noticed dash cam and disconnected it. But it was too late and I have all footage and will use it for sure! Very poor service ! Should give them zero stars !!!!!!!!

I left my 4 month old car at the parking facility and collected it at 3am.

Obviously, at this time it was dark so I didn’t notice any damage to the car, but after driving it a short distance, about a mile or so, I noticed that the tracking seemed out as it didn’t feel sure footed, and the steering wheel seemed out of alignment.

I pulled over, and looked for damage to the wheels, but could see none. I looked underneath with a torch, and could see no scratches or scuff marks so carried on with the journey.

On the way home, we had to drive slow as it felt unsafe, changing direction slightly with every bump, and with some strange creaks and twangs from underneath at times.

I went home to bed, and at 12:30 I took it to Kwik fit for them to check the tracking. They looked underneath and pointed out that the tracking arm was too damaged for them to work on, and that there was also damage to the suspension, damper and steering that needed further work. They pointed out a scuff to the front bumper which was ill fitting, and said that it looked as if it, and the wheel, had been hit when parked with the wheels not facing forward. Due to the impact being to the wheel, the body damage was hard to see, but after a day or two, you could see that the windscreen, bumper and lights were ill fitting. They advised me that this would be a job to be done at a crash repair centre, rather than themselves and suggested I ought to do this via insurance as there was a lot of work needed, which was likely to be costly. They pointed out that even the windscreen surround is dislodged from the impact and advised that it needs to be checked that the chassis is not out of alignment!

On the way home from Kwik Fit I contacted airport parking for advice, and was asked to email the manager, which I did. No reply, so I called 7 times before finally speaking to the manager, who asked me to send the email to their other email address so that he could discuss it with the owner, which I did, also asking if there is CCTV, so that my insurance company can claim from the car that hit me. No reply.

So, I’m left having paid £77 for parking, £425 insurance excess - I wish I’d paid the £360 taxi fare now!