John Lewis Car Insurance

Had a simple car accident. I was not to blame. Both cars able to drive away. Repairs took over two months. Replacement car not the same as mine (automatic). As with the rest of these dismal reviews JLP are appalling to deal with. The tell you anything and do nothing. Like everyone else I had to do all the work. I am now taking them to the small claims court to get some redress. I contacted Which? because I had seen their good review only to be told the review was based on customers most of whom had never had a claim but who thought JLP were lovely to deal with on the phone. Of course they are, just like most sham artists who want your cash. I cancelled my Which? subscription as well. Stay away from JLP. If this is their level of service I doubt if any of their employees will ever see a bonus again!!

Due to endless advertising and a good house insurance quote, I tried them online for a comprehensive car quote. £1500 +

- I phoned to confirm this high price was correct and was told that the underwriters considered older folk a greater risk.

John Lewis isn’t JL, - it’s just a broker.

Apart from the discrimination, there are no disclaimers obvious on the advertising.

And all I get were stock replies. JL thumbs down.

I have used John Lewis car Insurance for quite a few years on and off but when we came to make a claim we unfortunately found out what they are really like. And the process has been unlike anything we've ever experienced before.

We've had to do all the admin and have spent may hours on the phone doing the work that any insurance is (apparently) paid to do; we have been passed from pillar to post; had to chase to try to get answers; spoken with snotty, verging on rude, extremely unhelpful customer service operators... I could go on.

The moral to this story is that we will certainly not ever be using JL car insurance again and would strongly advise others not to eiether. Unfortuntely, you only find out the worth of your insurance company once you have to have to make a claim.

Took out car insurance on line £216.21 good price -accepted it. Received all documents including certificate of insurance. Following week received a letter telling me there was a discrepancy on the form. My husband hit a low wall in his car and claimed on his insurance. The question asked 'was your no claims bonus affected' I answered no, as it was protected. Apparently this is an ambiguous question as I should have answered yes, because if claims aren't protected the bonus would have been affected??? The letter in effect was calling me less than truthful, stating I had a duty to advise my insurer of any un disclosed claims, which obviously I had told them. They then requested a further £102.99 as the premium had been recalculated. This letter had not been generated by Ageas the underwriter but by JL . I stand by my answer to the idiot question and cancelled the policy within the 14days. I then had a quote from my previous insurer of the same price £216.89 a difference of a few pence - with the same underwriter. I also mentioned the letter from JL - they promptly told me my own thoughts 'the no claims bonus is protected so the answer is no. Perhaps it's a trick question and JL hope to dupe older people into paying more - so much for never knowingly undersold!

About midday I got an online quote giving me a reference. Later the same day- quite late at night -I got a second quote with the same reference but a different price. Like the first email this warned that the quote only stood for that day. As it was almost midnight that did not seem much of an offer. The following day I tried to ring JL car insurance. I used the 0800 number which was given twice in both emails. Instead of JL I got through to a gentleman who deals with severe and fatal injuries and was he said definitely not JL. However he did say that the number I quoted did result in calls from JL: customers and also some would be cruise customers. I tweeted the problem to JL but as I did not receive a timely response I accepted a quote from Direct LIne.

I have received excellent service from JL home insurance so was keen to insure my car with the company. However with the difficulties encountered in contacting JL car insurance this is not an option

John Lewis car insurance is to be avoided. By far the worst insurer I have had in over 25 years of driving. I have been past from pillar to post and am not sorting out their mistakes. The left hand does not know what the right hand is doing. I would say they charge extra for the JL brand name but then it is like dealing with idiots. I have not needed to make a claim - I dread to think how awful an experience it would have been had I needed to. AVOID!

I have been a dedicated JL customer for 30 years. However, I have just had to make a claim under my car insurance policy. JL have nothing to do with any of the insurance that they sell. Worse still, they subcontract out EACH separate item that you might include in your policy. This means that the claims procedure is terribly complicated. My wife and I have been passed from pillar to post with no one taking charge. Making a claim means that YOU will have to do all of the administration. Believe me, each separate entity makes this as difficult as possible for you. So far, I estimate that we have spent three whole days on simple vandalism claim. And, I have had to do this from abroad.

If you don't mind doing the insurer's job for them then this is the policy for you. If you expect the usual JL service you will NOT receive it. Please take heed, do NOT take their insurance, it bears their name and emblem only. Nothing else is remotely JL about it. It's the worst experience that I have had with them.

i did the quote through comparethemarket.com and answered all questions correctly John Lewis came as the cheapest so I bought the policy.2 months later they send me a letter saying that my address is wrong so I need to pay 735£ more,which I could not afford so I cancelled the policy.after all I paid 272.62 for 2 months being insured the price meant to be 675.62 per annum at the beginning

Absolutely appalling service. The work is outsourced and is really not up to JL standard. They gave me incorrect information, wasted hours of my time on the phone and did not resolve to my satisfaction. JL Head Office don't appear to want feedback either. Avoid

I have had car insurance with JL for a number of years. I received my renewal and thought it was great (£191) but I accidentally forgot to pay by a day. I called to apologise about my error and was horrified that I was not insured - I assumed it would not be a problem as it's JL - well it was going to cost an extra £94 to continue to insure with JL so what a difference a day makes. I tried to speak to someone in management and kept going round in circles and was told to write in to complain or I could insure with someone else - so loyalty means nothing and JL certainly didn't want my business.

As a result of my experience today I will not be insuring my car with JL and will also pull my broadband business as well.

It's a shame that the service and lack of understanding I received was such that JL has lost 2 lots of business - It's not the JL I used to know!