LV= Reviews - lv.com/car-insurance

Very unscrupulous company. Someone ran into the back of my car 2 years ago - they admitted liability and car was fixed no problem. 2 years later I get a solicitors letter from LV saying Hastings were now refusing to pay and that I had to sue Hastings and attend court to recover LVs money! I've obviously said I don't want to sue Hastings and if they are owed money then sue them themselves. Since then I have received multiple emails from LV threatening me. They've said it is in the T&Cs and are now saying they will put the accident down as a fault on my record and destroy my no claims bonus if i do not issue legal proceedings! I have reported to FCA and have contacted the BBC - I am also seeking legal advice to try and protect myself from their constant bullying. Be aware that if you take car insurance with LV this could happen to you

Home insurance quote increased by 33% by LV.

LV increased my home building and content quote by 33% despite no claims being made.

Online comparison site offered an equivalent quote gir £225 which is what LV quoted last year.

Clearly LV do not want loyal customers snd offer cheaper deals only to new ones.

I won't be using LV in the future. I also will not renew my car insurance with them until they rmvakye existing customers as much as they do new ones

Have insured several cars with LV over the years but they have recently become expensive and difficult to deal with - and a bureaucratic nightmare. Saved 30% on renewal preimum by going elsewhere.

Been with LV for many years , recent renewal 65% increase , over past 2 years almost 200% in premium , no claims made . You contact them to query the increase and you get the impression they actually don’t care whether you stay with them or not . They used to be good but unfortunately no more .

Dog poo company,dog poo policies,dog poo customer service.

Treat you pathetically when you try to claim. 

We had a joint motor car insurance with LV. We were warned that although it being cheaper the 1st year, it will be substantially increased the following year. To be hponest, it wasn't that bad, but if you move house a 3 minute walk from our previous address and the postcode as good as the previous you are in for a bit of a surprise! They tried to up our insurance by £199, saying it was because of the postcode. How ridiculous as we got quotes from other insurance companies and also asked them to give quotes for the previous address. Yes, you have guessed, not one single penny difference and LV were saying it was because of the postcode change. Absolute rubbish, as we both used to work in insurance and that is just not true.

We explained all this to LV and although the assistant tried her hardest to get the increase back down, the system just would not allow it. Therefore, at that ppoint we said we would be going elsewhere with exactly the same cover and the same cover as our original insurance. The assistant said she would do exactly the same and wouldn't blame us. So, here we are happy with our new insurance company, moved house, saved £199. Just because LV being very greedy. We would never ever recommend LV as a result.

Called for claim, waiting for more than 2 hours. too tired to wait, will try again.....

I guess you pay for what you get but with LV you get nothing. Communication is non existent, you must chase them up continually and then you are passed around different departments and going through security several times.

After eventually getting through to the right department you need to explain why you are contacting again even though you provided all information on previous occasions.

What's even worse is their arrogant attitude and unwillingness to listen.

I could write a book on this lot but just to warn you - keep away.

Brought insurance and as I didn’t send V5 document due to car dealer sending to wrong address they cancelled insurance even when I explained it and asked for extension. They then charged me extra.

Hi all

Rang LV today, as I have 2 insurance policies with them and thought I’d get a reasonable quote.

Our lovely staff weren’t that lovely and my existing policies meant nothing.

If you are after the most competitive quote shop around instead of going to who you know,,, it’s worth the effort.

I did expect, more fool me,, that my historic busines meant something,,, it doesn’t.

So shop around