RentalCover - www.rentalcover.com

As a result of the damage I experienced in Podgorica, I paid 750 eruo for the damage to the company I rented the vehicle from. Later, after uploading all my documents to the claim page l wanted to claim compensation from RentalCovers, while trying to send this form, I received an error from the site every time and I could not start the claim process. I sent many e-mails containing all my files and my reference number to all the e-mail addresses I could find regarding the company, but I did not receive any response. lf they do not solve my problem soon l will make a start to law process.

I never usually leave negative comments for products or services but I feel that it is appropriate in this case. Please be aware that if you plan to use RentalCover for insurance then you are taking a risk as their internal claims process is extremely disorganised. They recently ambushed me with a £400 bill relating to a non-fault claim I had understood to be settled. They somehow managed to allow the rental car franchise to reimburse me for damages (without my knowledge) as well reimbursing me themselves. This wouldn’t have been a problem if they told me at the time, but instead they waited 2 years before acting. So it seems that even though I purchased insurance to avoid incurring an unexpected bill, RentalCover’s incompetence actually guaranteed that I got one. My advice is save yourself some hassle and don’t use them.