Ropers Caravans www.ropersleisure.co.uk

Just purchased another caravan from Ropers leisure and cannot praise them enough for all their help from viewing to collecting. Very professional sales,workshop,shop and even the cafe. (best home made scones ever).

Cannot rate them enough, first time buyer of an inexpensive Caravan and they treated us like we had bought the top of the range, so many freebies to get us going we could not believe. Top marks for customer service and a BIG thank you to our handover representative no question was to stupid! Will definitely be back again........

Put £2500 deposit on a caravan unfortunately due to circumstances beyond our control we had to cancel.

Told that they where keeping £500 of the £2500 because they could as it was on the back of the sales form. Asked how they justified that amount told read the back of the order form.

Was that annoyed that i went down to Ropers so they could justify to my face. Greeted by an arrogant man who delt with finance. Asked him to justify to my face that amount all he kept saying was its on the back sir. We havent done anything not on the back of the order form. Told the smarmy so called manager that they didnt explain anything he insisted they did. So my wife and myself are liers are we.

I could understand £100 admin expences not £500 they have afterall got the same caravan to sell at the same price and as for the so called preperation done in their own workshop which would have to be done for the next buyer. Who insead of waiting 3 week for a caravan will be able to pick it up virtually straight away.

Buy at your peril the new regime in Ropers is not like of old.

Bought a new caravan 1 year ago

Had nothing but problems with it

Baileys caravan firm did not want to know and neither did ropers

If you are thinking of buying a new caravan go elsewhere

You have been warned..

we recently traded our old caravan in at ropers. we were told a possible trade in price over the phone, but obviously that was if the van was as new - we knew it wasn't, so we knew the price would be lower. we were however very happy with the new trade in price and found this to be very fair. who in their right minds would buy a car unseen.

we had had damp work done over the road at catterick caravans who had to re do it and still didn't solve the problem, all at our expense, and months of chasing them. A bodge a go job. I do not recommend going there.

ropers staff were excellent. salesman: I.B, D: who showed us how to use the van, & S.A, who gave us a good fair price and has looked after us after the sale. we never felt under pressure to buy, no chase up calls over the 2 weeks we took to decide. we even had a worry while in the van this bank holiday weekend, they called us back and problem sorted - wasn't even a problem, just novice carful owners.

yes, I would defiantly recommend ropers caravans, and personally, only be using them from now on.

I purchased a brand new Bailey twin axle caravan from Ropers. At the time of purchase they were very friendly and helpful,only too pleased to take my money. At just over two years old the van developed a serious roof leak along the joint at the rear of the van.This is a fault Bailey's are fully aware of. There have been many blogs on the subject.I am led to believe that Bailey's have even introduced a modified joint to as a replacement. Even though this is a known problem ropers service Dept insisted that I bring my van in to thier workshop for inspection (a 75 mile round trip and a day off work) before they would process a warranty claim. They also said that even if a warranty claim was approved they could not carry out the work until July or August. I contacted them in mid APRIL.

I asked them how I could leave the van with rain water poring in for 4 MONTHS. The reply was to take the van to another dealer.

In other words $&*%$ off we don't want to know.

After dealing with Ropers many years ago,I decided to go back and buy a 2nd hand Bailey pursuit 430-3. I received 1st class service from all departments,I would strongly suggest to have a look at all the first class stock they sell .Nice to deal with company that cares .

I called at ropers about a leaking caravan tap and the staff were very helpful and friendly they had a look at the tap took it into the work shop 5 minutes later came back all fixed and repaired excellent customer service thank you

I arrived at ropes to buy a new 2017 caravan having a older buccanner 2007 I wanted to update my model firstly I was given evils as I arrived in a van then I was followed all around by all members cause of I carry a bag containing my medicine and air for when I need it I have breathing problems after finding all unfriendly I go to leave and one sales man kicks my bag as if my items are stollen lucky I found Catterick caravans friendly and now own my new van so won't go roopers again I would have liked help and advice and friendly staff

We owned an older caravan (23 years old), which we had serviced at Ropers Lesiure at Catterick Bridge. We expected to have problems with it due to age, but condition was very good for it's age. We turned up and they were fine face to face. Once the service was completed we had to phone for a report, even though I had left instructions for all repairs under £100 to be completed. They refused to do any repairs even small ones such as bulbs etc. The report was quite lengthy with plenty niff naff which they made as if were vital as well as major faults. They said that they would contact us to give quotes for all jobs, but never did. We had to repeatedly phone and visit to try and get some sort of communication from them. We left the caravan there for them to be able to carry out these repairs as soon as a technician was available with a months limit of time, but they left it till the last day of that time to carry out out any work. One of this was a gas leak investigation, which once completed they actually did phone to tell me the bad news, but not with any quotes. They said due to its age they will get in touch with them. Guess what, two weeks later, no phone calls. We had to continually chase them for information and quotes and then when we said no to the work as we believed they were stringing it out and messing us around they got rally abrupt saying that we had to pick up caravan asap cause it been there for 6 weeks. The only reason for it being their was for them to work on it, which they avoided and didn't contact us. When we got home with caravan we noticed that the caravan was in a worse state than it left us with broken door catch, smashed side light cover and broken window. Also despite being in for a service the water system had not been fully checked which was obvious and had ripped ope the curtains and not returned them to there runners. We feel that while the caravan was in there possession they did not care for it at all and were disrespectful to us as customers