Britannia Driving School www.britannia-driving-school.co.uk

Wow! I got my driving licence in only seven days with Britannia Driving School. The idea of taking a six-day intensive course on an automatic with Britannia, was an appealing shortcut for me, which avoided fitting in lessons round work for several months in all sorts of inclement weather. Thanks to my instructor (God Bless Him) I can now get into my car on impulse and go anywhere I like – to the countryside, to visit friends, shopping.

he has got the patience of a saint and I’m not sure I could have done it without him. FB

Would give them 0 stars if I could, what a joke! I paid upfront for lessons, and more than 2 months later had only had 3. Instructor cancelled 3 times and was constantly busy, away, ill... everything under the sun. Of course the lessons are non-refundable and the office staff told me their other instructors are just as 'busy'. Take a look at the Facebook page for similar reviews and staff responses - this will tell you all you need to know. I have reported to the Trading Standards now, completely mis-sold and a waste of money, I learnt nothing.

The staff at the office are nice until you part with money once then they will be rude unhelpful the teacher they gave me was so greedy all she wanted was money I had lots of lessons with her but she taught me nothing all she did was talk about her problems I feel that she's been very very unreliable and I would like to go for a test I wouldn't use this school they are not good not honorable and I'd be very careful be warned!!!!

I would recommend anyone to stay away from booking with Britannia. A couple of days before my test date my driving instructor informed me he won't be able to come along as he's on holiday. I had to consequently cancel my test, loosing out on money and not feeling very confident about my driving at all. Plus I had outstanding lessons I had already paid for with this instructor. When I informed the office they were shocked but unable to apologise or offer me any compensation. Customer service was a joke, rude and unhelpful and made my whole experience really awful. I ended up going with another driving school and passed my test.

I've attended this Driving School for 11 weeks and all of a sudden, I receive no confirmation from my instructor for 3 weeks. At first I thought hmm, something personal must have happened.. Bare in mind I haven't drove for 3 weeks. I then contacted them if i could leave and told my reason, but i was given no information on why I didn't hear from my instructor and was left with no explanation. The receptionist then said that they have another great local instructor and so i agreed for a new lesson the following week. 3 days before my lesson, she cancelled and told me to do the lesson the next week. Its so unprofessional and I couldn't even choose the days that im available. This has now resulted in me not driving for 4 weeks and there are small things that i dont recall.. Im now going to have to find another company where im not going to be ripped off and left without explanation. Thank you very much. (I didn't even get a record book or learnt any manoeuvres)

My complaint is with the customer service and that Britannia seems to think it can take our money without providing the service I paid for.

I bought my daughter driving 10 lessons over the phone. No mention of terms and conditions and no mention of the term that means if you lose their vouchers you lose your lessons. Someone should tell them that my contract for services was formed at that point over the telephone and they cannot introduce terms after the event and onerous terms require specific attention to be drawn to them. Moreover it Is for Britannia to evidence incorporation of their terms into the contract.

The vouchers arrived with an appointments book with terms and conditions on the back. Highlighted I marker pen on the back was a term as to cancellation but not the term as to losing the vouchers meaning loss of lessons. The vouchers have numbers on them so can be individually identified.

When those lessons ended I purchased 10 more. This time only vouchers arrived with the receipt. My daughter mislaid them.

I rang the Kingston office to ask what to do. I have the receipt and they have a record of the numbers on the vouchers but they insisted that it meant that we would miss out on lessons. I was told they were like "John Lewis or Boots vouchers" which is utter tosh. I asked to speak to the supervisor and was told the supervisor wasn't there. I asked to be rung back and was told that the supervisor wouldn't ring back as there was no point as that was the policy.

I have emailed the company but received no response. I intend the refer this to Trading Standards as a first move and bring a small claim if they do not resolve it with me beforehand.

I cannot even begin to discuss the problems I have faced using this driving school. The instructor made inappropriate comments throughout the teachings. I was not taught the full driving syllabus including how to drive on A-roads. The customer service team are both incredibly rude and unhelpful, you will be told (as similar reviews have stated) that the managers are all in meetings and to address your concerns in writing, to which you will not receive a reply.

They appear very nice at first and more than happy to take your £1000+ for their 36 hour intensive course but it is not until later, if you wish to complain you see their true colours.

We are in the process of contacting the Police to discuss the matters as well as taking things further with the relevant governing bodies.

In short, DO NOT USE THIS COMPANY, having shown them these review they stated they were from "competitors" I assure you this is not the case, use any other driving school big or small but PLEASE DO NOT USE THEM, I would not wish their service on my worst enemy.

I passed my driving test with Britannia yesterday and can't thank them enough.

Their website was great and the office staff were very friendly. I even got cans of soft drinks whenever I popped into their office.

I recommend you to learn with them and enjoy the same success as me.

Thanks once again Britannia!!!!xxx

I went to Britannia after I received a job offer on the condition that I obtained a licence before my employment commenced in four weeks time. I had previously been sceptical about intensive courses but since I had limited time within which to obtain a licence and was impressed by the course offered by Britannia, I decided to give Britannia’s intensive course a go with Tim as my instructor. I am glad I chose Britannia’s intensive course, weekly lessons had never appealed to me and I passed first time after just a week with Britannia. I understand that intensive courses are not for everyone but I would definitely recommend Britannia’s courses based on my experience. Even in a short time, I have been taught everything to ensure I am a safe driver for life which is why I passed first time. The test is such a high standard, had I not been completely fit to drive, I would not have passed. I’m so grateful for Britannia not only in helping me obtain the licence in time for my new job but also for the thorough teaching that I received by Tim to ensure I was prepared for all situations in everyday driving.

Hello. I wanted to let people know that I regret choosing Britannia driving school and going for an intensive course (Manual 39 hour) It may be good for certain people but it is not a good way of learning to be a good driver for life. However I feel the reason why I did not get the full potential out of this course was due to my instructor (grey hair, glasses, beard) who works around the Surrey area.

- Not very patient or calm

- Talks a lot about his life rather than focusing on the task at hand and passing knowledge.

- Bad techniques (Told me to pull off with just the clutch and not to press the accelerator! No wonder I always stalled all the time and he failed to even realised why)

- Was late often and never apologized nor made up for it.

- It did not help how he actually stressed me out during my lessons by always raising his voice "They will fail you if you keep doing that!!.."

On top of this, instead of the 6 hours a day of lessons, I actually only did 5 hours a day as my insturctor was including an hour break at his request (so I was technically paying for my break?! how unfair)

Customer service seemed nice and helpful when it came to answering my questions and sorting out my payment but after that when I complained to them they ignored every single email. £131.70 was wasted.

It would have been nice to at least get a courtesy reply to even state they won't do that for me, but nothing. This proves that not only is my instructor unprofessional but so was the office team.

My current independent instructor is so much better and helpful!