Luggage Superstore - www.luggagesuperstore.co.uk

After two weeks, two phone calls and an email I have still not received my item despite promises that it was on the way. I have requested a refund but no response.

Do not buy from this store unless you want to throw your money away.

Ordered suitcase on 16 November. Still waiting 8 days later ! Emails unanswered so far. Poor service !

I recently purchased 2 pieces of matching Samsonite luggage from the online shop. The express purpose was for the 2 pieces to stack so I could manage my luggage myself. Based on the picture on their website which shows a duffle that looks like it has rigid ends, I ordered a duffle on wheels and the matching smaller duffle with a stacking strap which I was going to use for cosmetics, etc. The luggage arrived just the day before our journey.

When I packed my things, the load was very imbalanced. It did not stack, nor did it even stand up. I was unable to manage my luggage myself, and even my very strong son-in-law struggled with this unmanageable load. When I returned, I immediately contacted the Luggage Superstore and was asked if I could exchange these pieces for something that would stack. I told that since I had used the luggage there was nothing they could do. I then asked them to please contact Samsonite to see if they could help. Reluctantly, they said they would. I had to chase them for a response, and was hand d over to another employee who said they would chase. The answer came back there was nothing could be done. I had used the luggage and that was that. No exchange, no refunds. I am very unhappy with my experience and think I have been mislead by the picture shown on their website. They blame me and say I should have known that a duffle would never stack. I did not know that. So, and n the end, I am now stuck with expensive luggage that is usable and the Luggage Superstore unwilling to help me. A very very bad experience.

I ordered an Antler Translite suitcase, which was delivered free of charge, within a week.

Excellent discounts... and an excellent delivery... what more could I ask for?

A free luggage weighing scale...

One of those was thrown in, too!

Thank you Luggagesuperstore.co.uk

I wish I had seen the reviews before ordering from this site. The Samsonite case I ordered will not be delivered in time for my holiday, apparently still in Belgium! I have requested a refund and will go and buy the same product at the same price elsewhere. Very disappointed.

Delivery for my recent purchase was promised "between 21-25 November". Nothing arrived by 25 November. Further assurances than goods would arrive on 26 November were similarly worthless. We have therefore left for holiday with the luggage we paid for. What's worse, we could have bought it elsewhere for the same price and more reliable delivery. Don't use this firm.

Easy to use, good quality, fast delivery. Highly recommended company.

Don't believe their 'price promise' claim. If you are looking for competetive pricing, numerous alternative suppliers, including Amazon, are mikes cheaper.

Here is the text of my last substantive email to the company. I have had no reply:

To: Sales - Luggagesuperstore Sent: Friday, 6 May 2016, 13:00

Subject: Re: Your order at Luggage Superstore

Hi A

The case was not delivered in the estimated delivery period. This is the sequence:

• I was told on 3rd May by text that it would be delivered on 4th May so I changed all my appointments and waited in all day but it didn't turn up

• I emailed you and said the consignment had mysteriously gone missing and you said you sent another case for delivery on 6 May

• On 5th May I got a text to say it was coming on 6th May

• I asked if it could be delivered on the morning of 6th May and you said you would try and then said you had requested it to arrive before noon

• On 6th May the delivery tracking system showed the consignment had not arrived in their possession so I emailed you

• You said it was your mistake in that you had had ticked the wrong box to request delivery on Saturday 7th before noon but would try to resolve the matter

• I then got a text at 0858 to say that the delivery would happen between 1008 and 1108

• I then got a text at 0939 to say that the delivery company had not received the parcel from you so the delivery would not happen today - I emailed you

• At shortly after 1000 on 6th May the luggage arrived

I opened it and found the dimensions are considerably less than that advertised (even allowing for very large wheels within the overall dimension: which is not made clear on your website). The dimensions are 4 x 1 x 7 cm smaller than advertised. This is misleading.

You have now offered to have the case collected. My problem is, however, that I need the case next week and I will not have time to get an alternative if I send it back. My only alternative now is to use two suitcases. This is not ideal and defeats the objective of buying one large suitcase that is also manoeuvrable. Had the dimensions been accurately displayed I would have bought a larger suitcase.

Your website also advertised that a free set of luggage scales would be included with the suitcase. These were not in the box when I opened it.

I feel there is a strong case for you to compensate me for this inconvenience.

The issues are:

1) The suitcase is much smaller than advertised

2) The company did not make it clear that the 9cm high wheels were included in the size calculation (making the case even smaller in actual useable dimensions)

3) The free gift was not sent with the consignment

4) The delivery arrangements were abysmal and lost me two days work

5) The company is now ignoring me and my complaints.

Ordered Samsonite case from Luggage superstore as they seemed to offer the best price and also stated they would throw in some FREE luggage weighing scales with my case.

Case arrived today was all great and as described, Well packaged and sent via Tracked Courier. I got an automated text message from luggage superstore a few days ago saying my order would be with me today (And it was, so fair play).

Only one thing to bare in mind, I'd advise you to order your case from here in good time as delivery took 9 days in total. Not a big problem for me as I ordered my case a good few weeks prior to my holiday when I would need it. However, if you need it to arrive promptly I would recommend paying extra for express delivery.

Overall good, As described. Happy