Marisota - www.marisota.co.uk

Unreliable shameful company with ZERO CUSTOMER SERVICE. You order something, they dont deliver it, you forgot you oordered something but they still charge you for it.

How sickening and corrupt is that?

5 times I have been sent discount codes by post. Every time I've tried to use them - even on the same day they say not valid. Each time I call to get it sorted they say order now at full price and we will apply code later! Does not happen. Phone number premium rate there are no free phone numbers to use. Website orders do not go through so you have to end up calling them which costs you money!!! I will not be ordering any further goods from this company.

I ordered a beautiful top at Marisota for coming Christmas party but they sent me an electronic game instead. I contacted a customer service and let them a chance to correct their mistake but was told that the item I wanted was out of store. They let me down so much!

Ordered Saturday and delivered Monday very efficient

i ordered an item on Monday from these fools for next day delivery, it is now Saturday (5 days later) and still no delivery?? where is my stuff?? I've phoned up every single day, more than once chasing it up and all they keep saying is 'it's due to be delivered today' ummmm i did next day delivery and its now 5 days later and my item still hasn't arrived.

So i ordered the item again yesterday (Friday) and done next day delivery so i could get it today, i checked the tracking and the item hasn't even been dispatched and they're now telling me it will be dispatched later and delivered tomorrow (Sunday). So again, this is not next day delivery and i need the stuff now! They're the most useless retailer I've ever had to deal with and i wouldn't recommend buying anything from them because their customer service is poor and their services are even worse and you probably wont even get what you ordered

Stopped buying from Marisota a few years ago because of poor customer service, but saw some really nice clothes and decided to rejoin. Was delighted to see they do next day delivery. Well, that's what they advertise. I don't know where you have to live or what you need to do to qualify for that.Apparently somewhere there is a button you need to click to indicate that you would like the fast delivery...

While many companies manage to deliver next day, even to far far away places like Scotland!, Marisota cannot do that. Perhaps because it is so very very very far away they also cannot pick the order on the day of purchase, not even if you order early in the day. So now I know that it could take a maximum of SEVEN days, no minimum mentioned.

Should have known better - no interest in customer, no service, all I can hope is that if/when the items finally arrive they will be as nice as they looked

Don't make deliveries as promised , don't refund your money. Customer service beyond shocking. When I called to complain the agent LAUGHED at me ! Shocking. Can't believe this company still trade with disgusting ethics

Awful customer service. Company does not respond to inquiries and has untruthful information on site. Quality of product is so-so and not worth the hassle of dealing with this company.

A week ago I spoke online with an advisor who was going to verify some information & get back to me. Guess what? no reply I decided to give them a second chance & contacted the store via email but they are more interested in if you have a customer account number, as a new shopper, I don't have an account number & I am getting no answers. Needless to say I won't ever be spending my hard-earned cash with Marisota because this is the service you get.

I had great difficulty returning my parcels and telephoned to explain and ask for the post office labels that they say they include. I explained that I would possibly be late in sending items back but they agreed not to charge the late return fee. However, on my bill are 3 late return charges and one postage charge meaning I have to pay £16 for nothing! I e-mailed them but again no actual response other than an automated one. Be careful if using this firm. I will not again.