Onesuite www.onesuite.com

This would be a good fit if they provided to serviced issues that come up. We started with them over a year ago. I should of ran when we started we had issue with the startup and setup. We were told be fixed in 24-48 hours nothing or very little if ever was fixed. But we stayed with them thinking once it was going there should be no problem as we were use incoming only. Things were OK until past April which the system stopped sending e-mail of call in voicemail to our e-mail. After many e-mails to tech support and many calls to tech support, a total waste of time. We keep being told it was our problem. I did checking we changed email address no luck. We were about to move to a new service when in late June we started to get emails voice messages we were told it was there problem. Well a week ago the same problem started again I called and was promised would be fixed in 24 to 48 hours. Never fixed we have moved to a new provider. I wasted way to much time with Onesute.

We moved to callcentric.com I cannot tell the difference in quality of service and support very happy we moved will never have anything to do with onesuite again. Also onesuite help our porting of our number we had to pay a extra $20.00 to allow our number to be ported to Callcentric, and we had a balance on the account we were promised to get that back but as of today 8-11-2020 no refund. We were promised back 7-24-2020 that we would get a refund.

They say one thing and never get done as you can see in my waiting for a refund.

onesuite.com service does not work and I have missed most incoming calls. Yet onesuite still took my money anyway and never fixed the problems with their service! STAY AWAY FROM onesuite.com!

My friend recommended Onesuite a couple of years ago and it worked just fine. I even had trouble getting through their line at times, that I had trust issues with their reliability. My friend even has problems with the service recently when he can't make any calls from his home.

BUT!!!! The past week, I had problems with my calls not being picked up. I talked to one of their people and I got frustrated with her, as if she didn't know what was saying, but hence, she stayed on the line with me, not being upset with me, and she was so patient and kind. We ended the call and said she will make sure she report it to the highest technical person they have. And she called me back first thing in the morning and the problem is gone!!

Really helpful customer service!!!!!!!

This company takes your money and delivers nothing! STAY AWAY!

This company charges you calls you were not connected. For example, you don't hear any signal for a few min. then you hung up. They charge you for the call. Or even the call you can't hear the other party, they charge you, etc.

They will refund if the call is less than a min. They will NEVER refund you if such unsuccessful calls. The connection to contact the customer service is terrible: you can hardly hear them. They will never get back to you.

I would NEVER use them again.

This guys are rip-off..they charge my account 3 times and reduced my months to less than half--but they said it was correct..when you pay them they will, never credit them..

They are very abusive their licence should be canceled to do business in usa..they are thugs,cheates,looters..PLEASE COMPLAINS TO FTC, ATTORNEYGENERAL OFFICE IF YOU HAVE SIMILAR ISSUES..

I AM ASKING THIS SITE TO CONTACT THEM AND ASK THEM TO REFUND MONEY..PLEASE!!

Tried to open an account, added money, could not log in. Contacted onesuite, and was told there was some sort of mysterious problem with my credit card (although it turned out my card was, indeed, charged). Was asked to provide a copy of my drivers license (!) as proof of identity, raising rather significant alarm bells. Have now withdrawn my account.

I've been using ONESUITE for a year now. It's always up and working, very dependable, best value out there for voice and fax. My entire company now uses ONESUITE.

Calling with OneSuite has been very easy. You can call from your cell phone, land line, or use a software phone which could be installed on your computer. I learned about OneSuite last year when I was on vacation and someone recommended it for calling back home. They said the rates are great. Signed up for an account and have been using it for all my international calls ever since.

Their apps for making international calls are pretty useful, too. Just learned about it the other day...

I am rating this company only as a fax service provider (and cannot speak about the phone service). My experience is similar to another reviewer. The customer support or service for fax is terrible. The sign-up process is a bit tedious and you might end up waiting 2-days for your account to be setup. 2 days! That's like we're in the dark ages. So I put in $10, wait 2 days and my account is actually setup.

Their OSFX platform isn't particularly user friendly and it is computer intensive. So I load my documents and try to send a fax. After the lengthy process, I thought; finally I can send a fax. When I send the fax, it says its success, but several seconds later a message comes back with failure to deliver. I try again and same thing. So it seems there's going to more before I can have a fax sent...