Budgetplaces.com - www.budgetplaces.com

Booked a family room with budgetplaces, when we arrived at the hotel having paid out over £16 in taxi fares we were told in reception they didn't have a reservation for us,they also couldn't help us because they were fully booked,I contacted budget by phone who emailed me 3 alternatives hotels in the city centre,so after getting yet another taxi we headed off to the other hotel omg it turned out to be a scruffy hostel,I had my 2 young daughters and my 3 year old grandson with me thankfully the manager said no under 10 year old,by this time my grandson was very tired and grumpy all the other alterative hotels were very expensive and I had no choice but to travel back home which took over 2 hours,never ever will I use these peaple all I can say is BEWARE

Confirmation recieved of booking for 3 (double and single) for 1 night.

We drove from Saturday 0900 am and arrived at hotel at 1900 to be told we had no room, but not to worry they had found us a room at holiday inn 2 single beds (their was 3 of us).

We had had an email to say they had found a different hotel for us (holiday inn, we had booked a 4 star hotel) however we didnt have internet, a missed call 1 hour before we reach hotel we tried to call back and it was busy or no answer. There was no other hotels in area as festa time so we had no choice but to drive through the night to France resulting us more problems. So our lovely relaxing holiday ended in a stressful situation where I was in tears. Disgusted with this company!

My wife and I booked a hotel through budgetplaces via topcashback as their price with cashback was the most competitive. budgetplaces took the full cost of the hotel upfront. When we arrived at the hotel we found the budgetplaces hotel description was inaccurate and there was no fridge in the room so we ended up having to buy a coolbox and ice to store my husband's medication). budgetplaces ignored our complaint, refused to pay the cashback and will not reply to emails. From reading reviews elsewhere, it seems that once budgetplaces have your money they wash their hands of you.We will never use budgetplaces again and would advise others to choose another (any other!) company before parting with their money as you are probably not going to get what you think you are paying for. I will never use them again and would give them zero stars if I could.

I am writing this review to save other people from using budgetplace.com website. I have been traveling the world and this is the last platform that I will ever use! Budgetplace.com is provider of a cheap accommodations around the world sounds good? Yeah I have been tricked as well, despite being careful ( and yes I read terms and conditions ) - it is actually filled with number of misleading promotions  and problems.

Customer service is completely unhelpful and basically you are not able to contact them because no one is answering phones. It takes them around a week to get back to you by e-mail and you probably spend fortune on your phone by calling them. They are calling themselves a channel not a website so they don't want to take responsibility for their promotions or providers on their website. Majority of providers are not even real hotels but as lots of accommodations are far away from what is stated on the website. Anyone can post on budgetplace.com website thus there is no credibility whether provider is honest or not as no one is actually verifying it! You will end up with apartment or hotel room that isn't what you have seen on the photo and you might end up not having room at all. Also they have very unclear cancellation policies as well as refund. You will be sent from one to another provider and no one will help you. They are unwilling to refund anything unless you take them to the court. Also, they will add some weird charges to your account and you will be overcharge! So please don't believe that website. If you look into past comments from other people this website has poor rating and please don't trust them.

Sometimes when browsing via budgetplace.com website you will be taken to other sites such as booking.com. Watch out on Budgetplace.com as they are claiming that they have 'budgetpartners' and please be careful here...they are not all partners. They try to trick customers as they won't allow on their website to filter them and it becomes impossible to find any of them...I would even speculate that there is none...its only their 'backup' so they don't need top deal with disappointed customers.

On the top of all of that there are number of hidden costs that site does not tell you about until after or during purchase which is again for many very confusing and misleading. I had terrible experience with them on every occasion. Tried to give them second chance and the failed to deliver they actually could not provide me what they promise at all. The whole process of booking with budgetplace.com will leave you worry and frustrated. Those 'budgetpartners' are only limited branch across millions of other providers on their site. You won't know who are they until you pay money...and then its too late to change anything. Lack of information and transparency on their website its only a one out of hundreds other problems.

If you think about budgetplace.com please don't do this as there are number of way better and actually cheaper providers who are much better in they transparency, customer service and everything else. I am just hoping I will save someones money, time and not needed stress.

Please stay away from this provider they just care about your money not you as a customer!! You might end up without money and a room so please be careful as they are not legitimate company!!

I booked a hotel with budgetplaces.com Unfortunately I booked for the wrong date. I cancelled the booked well in advance (over 6 weeks in advance).

When booking the accommodation the cancellation policy said that a refund would be given for the deposit if cancelled a month prior to the date of stay.

I cancelled well in advance of the month notice and the refund was processed.

What is not clear when booking is that the refund is given in the form of a credit. The credit can then only be used for the prepaid portion of a booking - somewhere around 10% of the total booking. Further this can only be used on accommodation which is partnered with "budgetplaces.com". Budgetplaces.com works like a search engine and shows many accommodation options available at 3rd party websites - all of these options - are unable to be booked using the credit.

eg. the website search might return 200 hotels, however only 3 of them are partner hotels where you can use your credit towards. So you will have great difficulty trying to use the credit.

Basically this website is dishonest in that this policy is not clearly stated until AFTER you make a booking. This information is only shown in the confirmation email - too late.

I hope this helps others to either avoid this website or be aware that they are misleading in their practices and avoid.

Other websites such as agoda, hotels.com, booking.com and many others all have transparent policies which are fair on customers.

An Excellent Home Like, Vacation Like Experience With Humble, Kind, Politely, Respectful And Wonderful Service From Humaun.

Paulo

I have booked a hotel via this website in New York. After the money being paid just two days before my flight I received an email that I have to confirm my place, when I already received a confirmation from the website a couple of days before that. I was given a number that I called more than 10 times and got answered only once, and an email which they do not reply properly.

All I ended up was being in the airport, and calling the hotel and going directly to the hotel.

I did email the website regarding the problem but at first they said we have no refund, after a couple of emails they said they credit that into my account.

make sure you read the Terms and condition, it will be way easier to call the hotel directly than to book via this website.

Prices seemed low, but not all charges were included. Had to pay 60USD extra (15 USD per night - 4 nights), which was not mentioned at booking. Feel tricked. Complained at budgetplaces, with no succes. Got a bad excuse, referring to general conditions.

Advertised on Quidco as giving 30% cash back on bookings

However, on many bookings they only allow a deposit and some low cost bookings they don't even take payment.

Therefore no cash back available.

Also looking at other reviews, there a problems with this site in general... so avoid

We booked, paid a deposit to Budgetplaces and according to their terms and conditions pre authorised full payment on arrival. Full payment was taken by the accommodation soon after the deposit. Eventually got it back. Accepted it as a mistake but guess what, it happened again. This time they played dumb. On advice from our bank we cancelled our card. Duly the accommodation cancelled our booking. We are now £700 down and the bank are pursuing services not rendered.