Despegar.com - www.despegar.com

I made a reservation to Ensenada Mexico, on their cancellation police states I could cancel a day before my arrival before the 18 hour. I had to cancel and did it with in their stipulations. I still got charge for it. had try to get a refund for the past 2 week even after having different reps agreeing and seeing the mistake from their side. after reviewing the case they keep denying the refund. I will be calling my credit card and have them open a case.no transparency from this company at all.

Compre en despegar.com, imprimi mi ticket de avion lima-ayacucho por LCperu. las intruccines decian que ese era mi ticket. En el chek-in de LC peru Guillermo me dijo "no tiene reservacion y no asiento." Que LCperu no tenia nada que ver relacionado a despegar.com. No me ayudo. Me despidio a que me queje hacia la oficina de ventas. Fui a la oficina de ventas de LCPeru y la chica me dijo que "a ver si el supervisor se apiada y aprueba mi embarque." (pero yo pague, usaron mi tarjeta de credito, Y TENIA TICKET IMPRESO). Como puede occurir eso? Y encima me trataron mal, sin respeto, sin ninguna disculpa. Senti impotencia, humillado. Como si yo pidiera un inmenso favor.

Si hubiera sabido la falta de etica laboral y servicio al cliente mejor hubiera comprado en LAN.

I booked several flights within Peru with Despegar.com The 1st flight all went well nothing to complain. I get to the 2nd flight i booked and i am told that we bought tickets for residents only and we need to pay double the price of the ticket we already paid. Obviously we were quite upset by the news especially since Despegar didnt do a good job of pointing out such an important think in the booking process. The only disclosure they have under the price in small caps is: Not Valid for foreigners. What does that even mean??? If its not valid why are you letting me purchase it? Should it have said not valid and these extra charges will apply then yest that would raise a red flag. They couldn't even use some sort of bold or bright colors to flag the damn notification. No mention of it in any email confirmation or any booking confirmation. I tried to contact their customer support to get my money back and i spent a few good days searching their website for a number to call. I emailed them and i got no answer. Finally as a last resource i contacted them on facebook. Someone answered and told me they submitted a complaint for me. Heard nothing from them, got no email notification of any kind. During the weekend i got an email on Saturday that they tried calling me at the strangest number ever i have no clue how they got that number. And on Sunday after obviously an exhaustive attempt to reach me they just closed my complaint. So on monday i called them. Finally managed to talk to a person after some wait. I was greeted by the same old script type of conversation. I tried to explain to the person what my issue was but they were not having it, they kept on with the script. I even asked to speak to a manager. Nothing worked. So we ended in that they opened yet another complaint for me.I was asked what my correct phone number was and was assured someone will call me within 48 hrs. 24 hrs later, no call and i receive an email that my complaint was yet again closed and that i will not be refunded the money that i had to pay extra because Despegar is not able to provide the right type of user experience via their website to its customers.

Through the many complaints that i had filed with them i was sent quite a few surveys sent. They cant even get their surveys right. They restrict the amount of characters in a survey so you cannot share ones negative experience. I decided to email them my real survey...here's to hoping someone will actually read it and take note.

I booked an hotel with Despegar.com few weeks ago and I never receive an invoice.

the only way to contact them is a chat and I never had answer from them.

I was looking for a hotel in Naples, Fla., and Despegar offered one for a competitive price and good ratings. When we got to the Fort Meyers airport, we couldn't get the gps to locate the hotel. This was because the hotel was not in Naples, but another town, another address and a different name, an hour's drive away!! We called Despegar and the first agent I spoke to put me on hold and never returned to the phone (at 11pm). After calling back, I was able reach an agent at Desegar who explained that the hotel was not in Naples, but in Punta Gorda, had been sold, and had a new name! The hotel was under construction, poorly staffed and very dirty. Needless to say, I would advise anyone to stay away from Despegar!

This is the worst experience. When you search for hotel room they indicate room availability, charge your credit card and then there is no room. Even though they charged your card you do not even receive an email with any type of number to use to contact them. When you find away to contact someone they are of no help. The worst experience ever

I can personally tell you that Despegar.com is not a good company to deal with

I am a Hotel Owner & I see consumers complaining & now you will hear the same from me

They are very un professional, actually quite pathetic & I am amazed they are in business

In addition, they charge Hotels a 25% commission, so hotels are raising their prices to cover this cost, & they dont care for they make even more while in the end game YOU the consumer PAYS for it Dearly

Yo are Always better off Booking Direct, you will save 10- 15% & the Hotel will make 10--15% more it's a WIN WIN

To hell with the OTAs ( online travel agencies) expedia.com, despegar.com, etc.

Good luck to all and remember BOOK DIRECT !!!!!!!

This company is the worst ever! Totally ruined our once in a lifetime vacation. We arrived at our hotel only to find out that we had no reservations. We book 60 days in advance. The hotel had told this company they could not fill up our reservation.

This company failed to relay that message to us.

The town in New Zealand was totally sold out. We had to move to another town just to get a room for the evening.

I cannot believe that any company could operate in this matter.

Thank you for totally blowing the biggest vacation of our lives.

booked hotel, they took my money, hotel never had reservation!

If I could give them zero stars, I would. A few weeks prior to my trip to Bangkok, I booked a night at a hotel through Despegar.com, and I received a voucher confirmation from them that stated my hotel was guaranteed. When I arrived in Bangkok, it took the hotel 2 hours to confirm that a few weeks earlier they had denied Despegar.com's rate and had notified Despegar.com of that fact. They told me that my travel agency should have contacted me, which Despegar.com never did.

With only 24 hours to spend in Bangkok, I found myself in the late afternoon, having wasted several hours and with no place to stay thanks to Despegar.com.

When I followed up with Despegar.com, they had no idea that the hotel had cancelled the reservation and they made me submit my receipt at the hotel where I ended up staying before they would refund my money. Ten days later after submitting my receipt, they emailed that my original money had been refunded. No apology and no effort was made to accommodate their terrible service and the time and convenience they cost me. I urge you to avoid using them at all cost.