Looking 4 Parking - www.looking4parking.com

I booked parking for my son for 6 days at Cambridge Hotel, Gatwick Airport from 14th - 20th August 2024. Looking4Parking was the website used to make this booking.

The car was scratched while parked at Cambridge Hotel, Gatwick Airport. The damage was first seen immediately upon arrival home on the 20th. It was reported at that time and photo evidence was supplied.

Looking4Parking has denied any responsibility claiming that any blame rests with Cambridge Hotel and, despite being copied in on all e mail communications, Looking4Parking has rather washed its hands of the matter and has remained silent after advising that it does not share any damage responsibility.

My son and I have each written to Cambridge Hotel about the matter and I have also made a call to try to get the name and contact details of the person responsible for handling issues such as this. This information has not been supplied and we have been left with having to write to a general e mail address which is less than satisfactory.

I have made 5 separate requests in writing to the Cambridge Hotel for it to provide me with CCTV footage showing my son's car entering its car park on 14th August and leaving its car park on 20th August since this will obviously establish that the damage caused to the vehicle happened while the car was parked at the Cambridge Hotel. Cambridge Hotel has not complied with these simple requests. I have asked Looking4Parking to use its corporate weight to try to get Cambridge Hotel to cooperate with my requests but this has not been provided. Looking4Parking is happy to bank the car parking fee but not ensure that customer satisfaction and justice is delivered.

Based on our experience and this honest summary of matters, I would not recommend using Looking4Parking or Cambridge Hotel as a car park booking agent and car park provider at Gatwick Airport. To date, neither company appears to be interested in investigating the legitimate complaint, resolving the matter in an honest and fair way, engaging in any relevant dialogue and delivering customer satisfaction.

There are plenty of car parking choices available to consumers and I would suggest that you shop elsewhere if our experience is anything to go by.

DO NOT USE THIS COMPANY! We booked parking at Southend airport through Looking4.com. We got an official-looking confirmation via email and paid roughly of just under the going rate for a 2 week holiday/car park stay at ‘SACP’. We thought no more of it until we arrived at the airport for an 8am flight with a toddler and our young son, following the full address provided by Looking4.com in the satnav, we found the signs for ‘SACP’ and as we approached the airport, we were lead into a derelict industrial estate. We arrived at a gate with an old rusty ‘SACP’ sign on it but it was fully padlocked and the ‘car park’ was locked and empty, bar two smashed up cars in the lot. Upon speaking with a neighbouring mechanic business we were informed that the lot we were directed to had not been used for airport parking in ‘about 9 months’, and we were not the first to turn up there unawares. In a panic we tried to call them but the one number I could find was ‘disconnected’. I then sent 4 emails to the company that were completely ignored. I eventually got a reply a week later from somebody spelling out their terms and conditions and absolving themselves of any responsibility for what happened. No explanation, no attempt to find out what had gone wrong, just three emails from three separate people with the same blanket response - ‘we are just a comparison website’ not our problem or our fault’. I feel sorry for any other family that used these rogues. Disgusting people that just take your money then effectively ‘block’ you.

I recently had an unfortunate experience with Looking4Parking's customer service team that left me feeling extremely disappointed. Despite reaching out to resolve a booking issue in a timely manner, I was met with dismissive and unhelpful responses.

The lack of accountability and professionalism displayed by the customer service representative was particularly concerning. Her final communication effectively closed the matter without addressing my concerns, leaving me feeling unheard and disrespected as a customer.

I believe that good customer service is the cornerstone of any reputable company, but unfortunately, my experience with Looking4Parking fell far short of this standard. I hope that my feedback prompts a review of customer service practices within the company to ensure that other customers do not encounter similar frustrations in the future.

Overall, my experience with Looking4Parking's customer service has been deeply disappointing, and I would caution others to be wary when engaging with their support team.

Seemingly you must read over 1800 words of the terms and conditions BEFORE booking, so please allow time to do this. They will NOT refund a so called £2.99 booking fee, even though this seemingly non refundable fee is never mentioned except in the full terms and conditions. Even then it is very doubtful this is legal. As the booking was made on a tablet it was not even clear this had been added, as the £2.99 is not on the initial search, and is added as an extra just before payment is taken. I would recommend you go elsewhere when booking parking as when you take into account the seemingly non-refundable booking fee, they are more expensive than most other companies, plus you do not have to deal with a customer service team that a) you cannot speak to, and b) won't look at booking issues c) won't deal with valid complaints and d) won't let you cancel a booking without impossing a so-called cancellation fee.

I would strongly avoid this firm.

We had an attempted theft of a pink USB cable from our car. It was only when I approached the driver and asked where it was he then returned it from his pocket (after implying he didn’t have it). The matter will be reported to the police with the video + audio recording this coming Tuesday unless the firm addresses the matter as currently they have pretty much ignored it, apart from asking for a million things such as how much we spent on the booking etc. 

Very misleading and not helpful customer service. I had to cancel my parking prior 48hrs just late for few minutes. Contacted customer service and was told that all cancellation only can be done mon-fri very misleading and unprofessional staff! Avoid if possible.

As many other reviews stated: AVOID!

If there was an option of ‘minus 10’ stars I would have picked it!

To begin with, I don’t think they can be a ‘price comparison website’ as the payments for the services on their website are made direct to Looking4parking! Contract is always made between the one who makes the payment and the party that receives it!

Booked car park services for a few weeks in August 2023, got a FAKE ‘car park services’ company- AIRTIME PARKING! Turned out to be a complete shambles! Purchased ‘park&ride’ but forced into ‘meet&greet’ as, when almost at the airport, received a phone call to come to the terminal airport and they will ‘pick up the car’! While the car stayed with ‘car park’ it was abused extensively and turned into a tip, made over 100 miles, fiddled with the system in the car! Requested refund from Looking4parking but they went on to claim they were only a ‘price comparison website’!

Well, I believe they can’t be as the fact is that none of the ‘price comparison websites’ receive payments directly from the customer for the services advertised on their websites. Eg. ‘Compare the market’ is a ‘price comparison website’ and they genuinely are. They offer you a list of quotes for one of the services (eg. energy, insurance etc.) but they don’t ask you to buy any of those from them. Instead, once you decided which one of the quotes you wish to go for, ‘Compare the market’ website will take you to the website of the company in question (eg. If you picked an energy deal from British Gas you will be taken to that website) and will purchase services directly from that company (eg. British Gas). You will not make any payments to ‘Compare the Market’ website.

To repeat: you always enter into a contract with the party that you make a payment to for goods or services. So, any complaints or requests for refund can only be made to the party you made the payment to!

Irrespective of the fact that one may claim to be a ‘price comparison website’ I don’t think that such a claim can make them one if they receive money from customers for services advertised on their website directly. That can only make them the Seller. An important point to add: any ‘terms&conditions’ they may refer one to only appear after one has made the payment. Any ‘terms&conditions’ that appear after you have made a payment cannot apply.

I booked a short stay parking at Heathrow airport which advertised a shuttle bus to the airport . so a park and ride service... I got to the hotel parking and unloaded the car , zero signs of where to pick up the bus . so walked into the hotel to find its being used as a immigrants housing now and not a hotel. The guy on the door said no buses come to the hotel and i was to get a taxi to the airport.

i contacted the number advertised on on booking to be told no buses have been working for over a year. i ended up getting back in my car and using the very expensive short stay cap park . i contacted Looking4parking customer services whom have been a disgrace. they have chnaged their story about bus service 3 times. stating its advertised that no buses are working, then changed it to saying there is a bus service.. then saying you have to pay for a public bus. they dont care and i have requested over 6 times for a refund which they are point blank refusing. DON'T USE THESES pay and little extra and use a better company .

Used a couple of times for bookings, as we get discount through work.

Had cause to contact recently, as the latest service I booked has some very dodgy reviews, and I wasn't happy about leaving my car there.

I noticed there was a cancellation fee attached to the booking, I emailed L4P, explaining situation, I was advised to book a new reservation at my park of choice and they would cancel and fully refund my other booking. It was completed and the refund issued back to paypal within the hour - Thanks!

Very helpful and understanding of needs. Will happily recommend and use again

As others have mentioned please do not use this company. We had our vehicle used whilst we were away and it was captured on our tracker. I could not get a telephone number for the company as all the advertised numbers are discontinued and Ryanair have told me that they do not accept any responsibility for 3rd party companies that they recommend. I have emailed customer services at c******r.service*looking4.c** but have not had any response. I have also now notified the police.