Metro Bank

Having sold our house the proceeds have been paid into our Metro Account. We are now busily moving money into savings accounts in £85k tranches due to the FCA protection.

When I tried to get a cheque today I was told I would be charged £15 for the privilege. I’ve asked for a cheque book to be sent and that will take 3-5 days to arrive in the post. I can’t transfer the money as they have a daily limit of £21000 and I can’t get them to move it without a face to face appointment. I am therefore now waiting in branch expecting a half hour wait to be allowed to access my own money. I am basically being forced to pay £15 for an cheque every time.

I asked whether as there was such a long wait I could get the cheque without the fee and was told no.

Once I finally manage to prize my money out of Metros clutches ai will be closing all my accounts. How dare they limit my access to my own funds. I can understand having to see someone once to establish why I’m doing large withdrawals but not every time! Do they think I have nothing better to do. My advise is do t have any large sums of money paid into Metro. I won’t be doing this again. Am timing the wait so will update this if. As I suspect, I will be sitting her longer than 30 minutes ensuring that ai hit rush hour traffic. Furious

Dear All,

For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account.

After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card.

After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue.

When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account.

I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this.

Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism.

This bank better either change its regulation or take its nonsense back where it came from.

Metro bank is definitely the worst bank account ever to experience the customer service operators are quite off ten rude even laughing at times when trying to make a simple banking request they never call back if call requested and never accept liability for the terrible customer skills even experienced this bank telling out and out lies I would advise anyone never open an account with this bank

BEWARE. THEY DO NOT LET YOU WITHDRAW YOUR MONEY!

Current account with more than enough funds.

I understand this bank does not have branches in all cities. This bank is not accepted at local post offices either. So you have to go to pay to use ATMs or go into town. As a disabled person these limited ways of withdrawing cash were causing issues as I wanted more than the maximum daily limit (£300) in one go.

So I called the customer service line and received the all clear for a “large” cash withdrawal - I do not class £1000 as a large withdrawal. However, I had to withdraw the money in 5-10 minutes. I told the representative I was not near a bank that day. I was told to call back when I was outside the bank/ATM and wanted to withdraw the money.

Two days later I did just that. The first representative had me explain the situation. I was then passed to her colleague. Where no information was passed on and I had to repeat myself. I was told it would be a two minute call. 30 minutes later I still have the extremely unhelpful representative asking me to hold and asking for a second time why I want to make “such a large withdrawal”. I was stood in the bank, not good for my disability after several failed spinal fusions and a chronic pain sufferer. The representative was not in any way empathetic to the fact I had special assistance on my file. He did not increase my withdrawal limit. He would not put me onto a manager.

Absolutely livid I drove home, frozen food thawing due to the amount of time spent on the phone to metro at a bank where I could withdraw the monies securely. I called “customer service” again - I use this term loosely for this “bank”. I request to speak to a manager. After 20 minutes I’m told I can speak to a supervisor not a manager. I said that I wanted to speak to a manager to make a formal complaint about staff withholding MY money. So I then ask to close my account. I’m then asked “why”… Seriously? - they can see my notes and brief exchanges with the current advisor. I’m then told the current advisor cannot do this, I’d have to be put through to a different department. Whilst on the phone to this authoritarian money withholding pathetic excuse of a bank I’m on my laptop opening a new account. I find they can switch my account and will pay me to do so. So I put the phone down whilst holding for the closure department and do a switch online - with a real bank that lets me have a daily limit of £1000 if I want it, no 5-10 minute window to get my cash and single use.

My message to everyone about this institution is to avoid them. Your money is not safe here. The fact they don’t want you to withdraw cash proves that.

TO METRO - IT IS MY MONEY IF I WANT TO WITHDRAW IT AND SET IT FIRE THAT IS MY BUSINESS NOT YOURS. HOW DARE YOU! DISGUSTING!

The customer service in this bank is shocking . Contradicting and conflicting information from back office and frontline staff is beyond shocking . How these people are still in operation is beyond me. I’ve had my account closed for a flimsy reason and now getting the funds out of my account is turning into a ridiculous game of cat and mouse . I’ve had to go back and forth to the branch on 2 separate occasions for me to be told I have to repeat this useless time wasting activity again only this time when they decide. ! To make matters worse a condescending branch Manager at Croydon branch attempts to threaten me by telling me she will leave me where I am , mid conversation as if addressing a toddler. These people are a reckless organisation that I’ll represented by incompetent staff .

METRO BANK TOOK 7 MONTHS TO TRANSFER MY ISA FROM THEM TO VIRGIN MONEY, IE MAY TO DEC. 2022. METRO BANK PUT SOMEBODY ELSE'S NATIONAL INSURANCE NUMBER ON MY ISA. THEY HAD MY NI NO. WHEN I OPENED MY METRO BANK ISA IN 2020. THEY REFUSED TO ACKNOWLEDGE THEY HAD THE WRONG NI NO. ON MY ISA. I VISITED THEIR MANCHESTER BRANCH. THEIR REPRESENTATIVE SHOUTED AT ME "THAT IS YOUR NATIONAL INSURANCE NUMBER, CASE CLOSED, THEN WALKED AWAY, LEAVING ME SAT THERE UPSET. I KNEW IT WASN'T MY NI NO. THEY HAD. METRO BANK ARE BREAKING DATA PROTECTION LAW. SO UPSETTING, I HAVE HAD MY NI NO. SINCE 1960. I KNOW MY NI NO. OFF BY HEART. I HAVE ASKED METRO BANK WHY DID THEY PUT SOMEBODY ELSE'S NI NO.ON MY ISA?" I HAVE NEVER RECEIVED AN EXPLANATION FROM METRO BANK, NOR AN APOLOGY. THEY MADE OTHER ERRORS I WAS ALWAYS MET WITH AGRESSION WHEN I VISITED THEIR MANCHESTER BRANCH, APART FROM ONCE. I HAVE BEEN OFFERED £200 COMPENSATION. AN INSULT CONSIDERING ALL THE HOURS I TOOK TRAVELLING, TYPING THE DENUNCIATION, UPSET, EXPENESE, THE TRAUMA, AND WORRY IT HAS CAUSED ME. HOW METRO BANK HAVE TREATED ME, A 78 YEAR OLD CUSTOMER, THEY ARE ARROGANT AND ABOMINABLE. I WOULD LIKE THE PUBLIC TO BE WARNED, ESPECIALLY THE ELDERLY. I STAND MY GROUND, OTHERS CAN'T. METRO BANK ARE NOT FIT TO BE DEALING WITH THE PUBLIC, IF THAT IS THEIR USUAL BEHAVIOUR. I HAVE NOW READ THEIR REVIEWS, APPARENTLY IT IS.

Shouldn't receive any star!!!!

The worst bank ever!

I was getting paid by my Employer every month since 5 years

Last month I didn't received my wages...

When I called Metro bank customer services I was told that transfer been rejected by them as it's doesn't match name in the system...

I'm foreigner and believe me - impossible to meet someone with same surname as mine in here....!!!

I was advised to call my Employer ( who has another 400 employees on payroll) and advice them to make another bank transfer with name as appear on my card....

I did what's been advised... and guess what...

after waiting over 48 hours ( as Staines branch manager advised that this is time for transfer to arrive to your bank account - if you banking with Metro!) transfer been rejected again!

As name didn't match my bank account.

It was matching for 5 years and suddenly stopped....

If you want to receive normal transfers ( 2 hours wait) please categorically avoid opening account with Metro bank!!!!

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Disrespectful staff incapable of dealing with regular commercial banking business. Under no circumstances should you bank at Metro Bank if you are a small business.

They tried to call me whilst I was abroad and my phone was switched off to avoid roaming charges, then blocked all transactions for my account because i didnt answer!! On my return I provided them with information they requested regarding a transaction they were quirying, and still one week later my account is blocked!! All they keep saying is "we are looking into it". Absolutely unprofessional and laid back attitute! The staff is rude and biased against certain customers. They make you feel unewelcome and if they are doing you a favour for just talking to you

Also they block my transactions, tell me I have filled in the payment form incorrectly and after I have spent hours and hours going over it they say its blocked as an unusual transaction and tell me they will unblock it and still don't do it

They don't read my complaint and seem to think there is no redress against them

I have changed to another bank for that complaint but right the way through it has been a bad experience